II.1.1) Title
Leaky Loos
Reference number: NW2704
II.1.2) Main CPV code
50000000
II.1.3) Type of contract
Services
II.1.4) Short description
Northumbrian Water has a requirement for the
repair of leaking toilets for our customers in all our
operating region. This covers the North East of
England - from Berwick to the borders of North
Yorkshire and from the East Coast across the
Pennines to the Cumbrian border, covering
Weardale, Teesdale and Kielder. This also covers
Essex and Suffolk.
This scope will be spilt in to 3 lots dependent on
operating areas. Lot One will be the North operating
area, Lot Two will be Essex and Lot Three will be
Suffolk.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
Lot No: 1
II.2.1) Title
Northern Operating Area
II.2.2) Additional CPV code(s)
45330000
II.2.3) Place of performance
NUTS code:
UKC
II.2.4) Description of the procurement
Northumbrian Water has a requirement for the
repair of leaking toilets for our customers in all our
operating areas.
This covers the Northeast of England - from
Berwick to the borders of North Yorkshire and from
the East Coast across the Pennines to the
Cumbrian border, covering Weardale, Teesdale and
Kielder.
A leaky loo is defined as when water is leaking from
the cistern to the pan, and any inlet valves.
The supplier will cover the geographical area of
Northumbrian Water's Northern operating area.
Leaky loos will be identified on an ongoing basis
throughout the year, however NWL cannot
guarantee the actual volumes or that there will be a
consistent stream of work as the requirement is
driven by customer demand. NWL are aiming to
repair approx. 3200 toilets across our whole supply
area, broken into 2,050 in the Northern Operating
area per year but NWL cannot guarantee this.
NWL will provide contact details of customers who
have reported a leaky loo. The supplier will contact
the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.
The supplier will be responsible for keeping to the
times and if any unplanned or not pre-agreed
changes occur (e.g., late or early arrival), a
compensation payment will be given to the
customer. This payment of £30 would be the
responsibility of the supplier.
The supplier will carry out the repair to an expected
standard and if necessary, explain what has been
done to the customer.
All communications with customers (e.g., phone
calls, emails, letters), visits to properties and works
undertaken will be recorded and reported to NWL
within 24 hours.
The supplier will be responsible for purchasing and
using good quality plumbing materials.
The supplier will take a meter reading from the
property (if it is a metered property) at the time of
visit.
The supplier will be given direct access into NWL
customer billing system. We will require you to input
all customer contacts and appointments made and
fulfilled, timings of these and what occurred. Please
ensure the cost for this resource is included in your
proposal
II.2.11) Information about options
Options:
Yes
Description of options:
After the initial 24 months a further 36 months may
become available
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Essex Operating Area
II.2.2) Additional CPV code(s)
45330000
II.2.3) Place of performance
NUTS code:
UKH3
II.2.4) Description of the procurement
Northumbrian Water has a requirement for the
repair of leaking toilets for our customers in all our
operating areas.
This covers our Essex operating area.
A leaky loo is defined as when water is leaking from
the cistern to the pan, and any inlet valves.
The supplier will cover the geographical area of the
Essex operating area. Please see documents
attached in section 1.5.1.
Leaky loos will be identified on an ongoing basis
throughout the year, however NWL cannot
guarantee the actual volumes or that there will be a
consistent stream of work as the requirement is
driven by customer demand. NWL are aiming to
repair approx. 3200 toilets across our whole supply
area, broken into 958 in Essex per year but NWL
cannot guarantee this.
NWL will provide contact details of customers who
have reported a leaky loo. The supplier will contact
the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.
The supplier will be responsible for keeping to the
times and if any unplanned or not pre-agreed
changes occur (e.g., late or early arrival), a
compensation payment will be given to the
customer. This payment of £30 would be the
responsibility of the supplier.
The supplier will carry out the repair to an expected
standard and if necessary, explain what has been
done to the customer.
All communications with customers (e.g., phone
calls, emails, letters), visits to properties and works
undertaken will be recorded and reported to NWL
within 24 hours.
The supplier will be responsible for purchasing and
using good quality plumbing materials.
The supplier will take a meter reading from the
property (if it is a metered property) at the time of
visit.
The supplier will be given direct access into NWL
customer billing system. We will require you to input
all customer contacts and appointments made and
fulfilled, timings of these and what occurred. Please
ensure the cost for this resource is included in your
proposal.
II.2.11) Information about options
Options:
Yes
Description of options:
After the initial 24 months a further 36 months may
become available
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Suffolk Operating Area
II.2.2) Additional CPV code(s)
45330000
II.2.3) Place of performance
NUTS code:
UKH14
II.2.4) Description of the procurement
Northumbrian Water has a requirement for the
repair of leaking toilets for our customers in all our
operating areas.
This covers the Suffolk operating area
A leaky loo is defined as when water is leaking from
the cistern to the pan, and any inlet valves.
Leaky loos will be identified on an ongoing basis
throughout the year, however NWL cannot
guarantee the actual volumes or that there will be a
consistent stream of work as the requirement is
driven by customer demand. NWL are aiming to
repair approx. 3200 toilets across our whole supply
area, broken into 192 in Suffolk per year but NWL
cannot guarantee this.
NWL will provide contact details of customers who
have reported a leaky loo. The supplier will contact
the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.
The supplier will be responsible for keeping to the
times and if any unplanned or not pre-agreed
changes occur (e.g., late or early arrival), a
compensation payment will be given to the
customer. This payment of £30 would be the
responsibility of the supplier.
The supplier will carry out the repair to an expected
standard and if necessary, explain what has been
done to the customer.
All communications with customers (e.g., phone
calls, emails, letters), visits to properties and works
undertaken will be recorded and reported to NWL
within 24 hours.
The supplier will be responsible for purchasing and
using good quality plumbing materials.
The supplier will take a meter reading from the
property (if it is a metered property) at the time of
visit.
The supplier will be given direct access into NWL
customer billing system. We will require you to input
all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please
ensure the cost for this resource is included in your
proposal.
II.2.11) Information about options
Options:
Yes
Description of options:
After the initial 24 months a further 36 months may
become available
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
The contract has been awarded to a group of economic operators:
No
The contract has been awarded to a group of economic operators:
No
The contract has been awarded to a group of economic operators:
No