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UK4

Out of Hours Telephony Services

  • First published: 21 May 2025
  • Last modified: 21 May 2025
  • This file may not be fully accessible.

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Contents

Summary

OCID:
ocds-h6vhtk-0519a6
Published by:
Wales and West Housing Association Ltd
Authority ID:
AA0573
Publication date:
21 May 2025
Deadline date:
20 June 2025
Notice type:
UK4
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Wales & West Housing Group are seeking to appoint a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Full notice text

Scope

Procurement reference

itt_117270

Procurement description

Wales & West Housing Group are seeking to appoint a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Main category

Services

Delivery regions

  • UKL - Wales

Total value (estimated, excluding VAT)

80000 GBP to 80000GBP

Contracting authority

Wales and West Housing Association Ltd

Identification register:

  • GB-PPON

Address 1: 77 Parc Ty Glas

Town/City: Cardiff

Postcode: CF14 5DU

Country: United Kingdom

Website: www.wwha.co.uk

Public Procurement Organisation Number: PTLM-7319-QXJX

Email: procurement@wwha.co.uk

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Procedure

Procedure type

Below threshold - open competition

Is the total value above threshold?

Below threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 79510000 - Telephone-answering services

Delivery regions

  • UKL - Wales

Lot value (estimated)

80000 GBP Excluding VAT

96000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Participation

Conditions of participation

As detailed in the tender pack

Award criteria

Type: price

Name

Price

Description

As detailed in the tender pack

Weighting: 50.00

Weighting type: percentageExact

Type: quality

Name

Quality

Description

As detailed in the tender pack

Weighting: 50.00

Weighting type: percentageExact

Submission

Tender submission deadline

20 June 2025, 12:00PM

Enquiry deadline

11 June 2025, 17:00PM

Submission address and any special instructions

All responses must be submitted through the relevant response page on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml). The project reference is itt_117270

May tenders be submitted electronically?

Yes

Coding

Commodity categories

ID Title Parent category
79510000 Telephone-answering services Office-support services

Delivery locations

ID Description
1013 Conwy and Denbighshire
1011 Isle of Anglesey
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)

Document family

Notice details
Publication date:
21 May 2025
Deadline date:
20 June 2025 12:00
Notice type:
UK4
Version:
1
Authority name:
Wales and West Housing Association Ltd
Publication date:
22 August 2025
Deadline date:
Notice type:
UK7
Version:
1
Authority name:
Wales and West Housing Association Ltd

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.