Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Plus Dane Housing Limited
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock
Liverpool
L3 4AE
UK
Contact person: Daniel Walls
Telephone: +44 7393142744
E-mail: daniel.walls@plusdane.co.uk
NUTS: UKD
Internet address(es)
Main address: https://www.plusdane.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Customer Research Partner
Reference number: PDT-25-11
II.1.2) Main CPV code
79342310
II.1.3) Type of contract
Services
II.1.4) Short description
Plus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
220 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Customer Research (Perception Surveys)
II.2.2) Additional CPV code(s)
79342310
79300000
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
NORTH WEST (ENGLAND)
II.2.4) Description of the procurement
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60%
Cost criterion: Cost
/ Weighting: 40%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Lot No: 2
II.2.1) Title
Transaction Satisfaction Survey Platform
II.2.2) Additional CPV code(s)
79342310
79300000
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
NORTH WEST (ENGLAND)
II.2.4) Description of the procurement
Service of a platform to allow for ad-hoc transactional surveys to measure customer experience
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60%
Cost criterion: Cost
/ Weighting: 40%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-004184
Section V: Award of contract
Lot No: 1
Title: Customer Research (Perception Surveys)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/05/2025
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Acuity Research & Practice Ltd
03503391
35 Mount Pleasant, Bishops Tawton, Barnstaple
Devon
EX32 0AQ
UK
NUTS: UKD
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 130 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Transactional Satisfaction Survey Platform
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472 GO Reference: GO-2025516-PRO-30598986
VI.4) Procedures for review
VI.4.1) Review body
High Court England and Wales
London
UK
VI.5) Date of dispatch of this notice
16/05/2025