Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Borough of Telford & Wrekin
Darby House, Telford Town Centre, Lawn Central,
Telford, Shropshire
TF34JA
UK
Contact person: Rachel Perry
E-mail: rachel.perry@telford.gov.uk
NUTS: UKG21
Internet address(es)
Main address: www.telford.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Social Media Management Software
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
45 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48517000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
12 month extension available
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
G Cloud 14 used.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/03/2025
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Orlo
08237170
Birmingham
UK
NUTS: UKG
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 45 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Telford and Wrekin Council
Telford
UK
VI.5) Date of dispatch of this notice
21/05/2025