Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Mayor's Office for Policing and Crime
169 Union Street
London
SE10LL
UK
E-mail: MOPACprocurement@mopac.london.gov.uk
NUTS: UKI44
Internet address(es)
Main address: https://www.london.gov.uk/programmes-strategies/mayors-office-policing-and-crime-mopac
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MOPAC: London Victim and Witness Service: Universal Adult Support Service
Reference number: MOPAC 946
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Central Referral Mechanism and Support Service for Adult Victims, establishing a core element of its new London‐wide Ecosystem of victim support services. The provider will be responsible for: Managing police referrals to ensure victims are swiftly directed to the appropriate specialist services; Assessing the needs of adult victims of crime; Delivering a range of practical and emotional support; Working collaboratively with partners across the Ecosystem to enhance service quality and outcomes; Maintaining the LVWS website and service directory; Providing pre‐trial information and support to all court witnesses, including defence witnesses; Coordinating with relevant agencies to respond effectively to major crime incidents; Adapting services in line with changing demand and developments within the criminal justice system.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
15 400 000.00
GBP/ Highest offer:
41 860 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
A Competitive Procedure with Negotiation under the Light Touch Regime, pursuant to the PCR 2015 was undertaken. Due to issues with FTS we have been unable to link the Contract Notice to this Award Notice which has restricted publication under an Competitive Procedure, please see link to previous notice here;
https://www.find-tender.service.gov.uk/Notice/031392-2023?origin=SearchResults&p=1
II.2.5) Award criteria
Quality criterion: As set out in ITT
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
Yes
Description of options:
This contract has an initial term of 4 years, commencing on 01/04/2024 - 31/03/2028 at a value of £15,400,000 with two options to extend for one year each at a value of £4,400,000 per annum, exercised at the discretion of MOPAC. There is an additional £17,660,000 available to provide additional services which may arise over the contract life, should funding become available. Total available budget for this contract is £41,860,000.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
A Competitive Procedure with Negotiation under the Light Touch Regime, pursuant to the PCR 2015 was undertaken. Due to issues with FTS we have been unable to link the Contract Notice to this Award Notice which has restricted publication under an Competitive Procedure, please see link to previous notice here;
https://www.find-tender.service.gov.uk/Notice/031392-2023?origin=SearchResults&p=1
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
11/03/2024
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Victim Support
02158780
Cardiff
UK
NUTS: UKL
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 16 860 156.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Additional Variations to this Contract, to date, include the following: Approach to Developing Ecosystem's online presence at a value of £90,645. Following an initial review of the updated webpages, supported by digital specialists and key stakeholders, it has been identified that further enhancements are required to deliver a more seamless and accessible experience for victims and witnesses. The Restorative Justice Service for London at a value of £400,000 which will sit as part of the wider Universal Adult Support Service. London DRIVE Project at a value of £865,312 to support the additional delivery of Drive victim support. The inclusion of these variations falls far below the total contract value of £41,860,000.
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
30/04/2026