Contract notice
Section I: Contracting
authority
I.1) Name and addresses
The North Yorkshire Council
8867655
County Hall, Racecourse Lane,
Northallerton
DL7 8AD
UK
Contact person: Laura Baxter
Telephone: +44 1609780780
E-mail: Laura.baxter@northyorks.gov.uk
NUTS: UKE22
Internet address(es)
Main address: https://www.northyorks.gov.uk
Address of the buyer profile: https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104755&B=UK
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104755&B=UK
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
661-NYC-CD Online Health
Reference number: 100109910
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority requires an Online Health solution that complements the Active North Yorkshire (ANY) new hybrid membership model. ANY currently services circa 20,000 health and fitness members across North Yorkshire.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.
This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
II.1.5) Estimated total value
Value excluding VAT:
3 600 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
85100000
85121100
85142100
II.2.3) Place of performance
NUTS code:
UKE22
II.2.4) Description of the procurement
The solution should deliver secure, clinically appropriate, and accessible virtual health services at scale – fully integrated with the Authority’s membership eco system – and underpinned by robust clinical governance, quality assurance frameworks, and continuous improvement processes.
In scope services will include:
- Online GP appointments
- Virtual Nutrition Support
- Remote Physiotherapy
- Mental Health Services
- Virtual On Demand Exercise Content
The estimated annual value of the contract is demand led and may range between £0 – £720,000 (excluding VAT) based on a maximum of £3 per member per month (excluding VAT), therefore the estimated total value of the contract is demand led and may range between £0 - £3,600,000 (excluding VAT). There is no guarantee of spend.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.
This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality and Innovation - Service Level Agreement and Response Times
/ Weighting: Threshold
Quality criterion: Quality and Innovation - Service Delivery
/ Weighting: 15
Quality criterion: Quality and Innovation - Customer Journey & System Integration
/ Weighting: 15
Quality criterion: Value - Value for Money
/ Weighting: 10
Quality criterion: Value - Volume 2 Price Schedule
/ Weighting: 30
Quality criterion: Integration, Collaboration, and Service Sustainability - Collaboration
/ Weighting: 10
Quality criterion: Improving Access, Reducing Health Inequalities, and Facilitating Choice - Service Impact
/ Weighting: 10
Quality criterion: Social Value - Social Value Contribution
/ Weighting: 10
Price
/ Weighting:
0
II.2.6) Estimated value
Value excluding VAT:
3 600 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
24/08/2026
End:
23/08/2029
This contract is subject to renewal: Yes
Description of renewals:
Option to Extend: 24 August 2029 - 23 August 2031
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
All Key Personnel involved in delivering the services shall be registered with the relevant regulatory body (such as GMC, HCPC, GPhC, NMC etc.)
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
02/06/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
02/06/2026
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.
This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
The opportunity is now accessible via the YORTender portal (https://yortender.eu-supply.com/login/asp?B=YORTENDER). Once in the system the tender documents can be found by searching for Quote/Tender 100109910 - Online Health.
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
The Strand
London
UK
Internet address(es)
URL: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
VI.4.4) Service from which information about the review procedure may be obtained
The Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
Internet address(es)
URL: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
VI.5) Date of dispatch of this notice
05/05/2026