Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
KENT COMMUNITY HEALTH NHS FOUNDATION TRUST
Trinity House, 110/120 Upper Pemberton, Eureka Park, Kennington
Ashford
TN254AZ
UK
E-mail: kentchft.procurementnotices@nhs.net
NUTS: UKJ45
Internet address(es)
Main address: https://www.kentcht.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MSK Physiotherapy AI Service
Reference number: C447571
II.1.2) Main CPV code
85142100
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 525 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ4
II.2.4) Description of the procurement
The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.
The service is expected to deliver a readily available, comprehensive, end-to-end clinical pathway for both new and existing patients, functioning as a full alternative to traditional care pathways rather than as an adjunct, supplementary offering, or "waiting well" solution.
The appointed supplier must be capable of taking full clinical and operational ownership and responsibility for the entire patient journey. This includes referral intake, diagnostic triage, clinical assessment, personalised treatment planning, treatment delivery, and discharge. The service delivered should be a hybrid model of digital/AI physiotherapist appointments plus virtual availability of HCPC registered physiotherapists employed by the contracted provider.
Accordingly, the supplier must hold Care Quality Commission (CQC) registration to evidence strong clinical governance. In addition, the AI solution must be certified as a Class IIa medical device and be available 24/7 to support safe, timely triage and clinical diagnosis.
This notice is on behalf of the Kent Community NHS Health Foundation Trust (KCHFT), whom is the contracting authority.
The Trust are following the PSR Most Suitable Provider (MSP) process. This notice is a Contract Award Notice (Intention to award) F03 in line with the MSP process.
The approximate lifetime value of the contract is £1,525,000.00
This is an existing service, with a new provider.
It is anticipated that the contract for this service would start on 1st June 2026 and be awarded for a 6 month initial term with 3 x 1 Year optional extension periods.
II.2.5) Award criteria
Cost criterion: most suitable provider process with regard to the key criteria
/ Weighting: 100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023, do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority before midnight at the end of 26/05/26. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: C447571
Title: MSK Physiotherapy AI Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/05/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Flok Health Ltd
13873781
Lime Tree Barn, Foxes Bridge Farm, Royston Lane, Comberton
Cambridge
CB23 7EE
UK
NUTS: UKH1
Internet address(es)
URL: www.flok.health
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 525 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Previous publication concerning this procedure:
Title: MSK Physiotherapy AI Service
Notice identifier: 2026/S 000-031171
link: https://www.find-tender.service.gov.uk/Notice/031171-2026
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023, do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority before midnight at the end of 26/05/26. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Any written representations should be made to: kentchft.procurementnotices@nhs.net
The decision makers for this award are:
- Head of Service, Integrated MSK Services
- Associate Director for Planned care
No conflicts of interest have been identified throughout this process.
The deemed relative importance of the key criteria used for decision making is shown below. The rationale of this importance has been determined via the service specification and requirements.
- Quality and Innovation 20%
- Value 20%
- Integration, collaboration and service sustainability 20%
- Improving access, reducing health inequalities and facilitating patient choice 20%
- Social value 20%
Following assessment, it has been determined the provider will be able to satisfy the proposed contract to a sufficient standard in relation to the above criteria.
VI.4) Procedures for review
VI.4.1) Review body
The Independent Patient Choice and Procurement Panel
Leeds
UK
VI.5) Date of dispatch of this notice
14/05/2026