Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST
PZCJ-1964-YNTQ
NHS Bath House, Newbridge Hill
Bath
BA13QE
UK
E-mail: awp.procurement@nhs.net
NUTS: UKK12
Internet address(es)
Main address: https://www.awp.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
BSW 111-2 Service Subcontract 2627CASUB021_BrisDoc_BSW 111-2
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
Call handling award as part of the overarching 111-2 service in BANES, Swindon & Wiltshire (BSW)
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
818 190.40
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Services to be provided: The contract is for delivery of the call handling aspect of the BSW 111‑2 Service, which is an NHS 111 mental‑health-focused call handling and clinical assessment service
Urgent award in accordance with regulation 14(2) of the PSR Regulations.
The total cost for a 12‑month period will be £1,022,738
Contract Term: 1 year commencing 28th April 2026
II.2.5) Award criteria
Quality criterion: 'to address immediate risks to safety and quality of care
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment.
Decision Board: AWP Trust Board
There were no declared or potential conflicts of interest.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment.
Decision Board: AWP Trust Board
There were no declared or potential conflicts of interest.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: 2627CASUB021_BrisDoc_BSW 111-2
Title: BSW 111-2 Service Subcontract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/04/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
BrisDoc Healthcare Services
05526203
21 Osprey Court, Hawkfield Way,
Bristol
BS14 0BB
UK
NUTS: UKK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 818 190.40
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment.
Decision Board: AWP Trust Board
There were no declared or potential conflicts of interest.
VI.4) Procedures for review
VI.4.1) Review body
Avon and Wiltshire Mental Health Partnership (AWP) NHS Trust
Bath
UK
VI.5) Date of dispatch of this notice
20/05/2026