Social and other specific services – public contracts
Contract award notice
Section I: Contracting
authority
I.1) Name and addresses
West Dunbartonshire Council
16 Church Street
Dumbarton
G82 1QL
UK
Contact person: Jennifer Darkins
E-mail: Corporate.Procurement@west-dunbarton.gov.uk
NUTS: UKM81
Internet address(es)
Main address: http://www.west-dunbarton.gov.uk/business/suppliers/procurement/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00153
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Supporting Community Independence - Care at Home Framework for Adults
Reference number: 2425-01
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
This procurement exercise is to establish a Flexible Framework Agreement in accordance with Regulations 74-76 of the Public Contracts(Scotland) Regulations 2015 for the provision of Care at Home Services for Adults.
New Entrants can to be admitted after the Flexible Framework has been established.
West Dunbartonshire Council are seeking to appoint Providers on to a Flexible Framework for the provision of Care at Home Services which will be delivered to Supported Persons residing within West Dunbartonshire and who are clients of the Council acting on behalf of West Dunbartonshire Health and
Social Care Partnership (HSCP).
The value provided in II.1.7 is an ESTIMATE only for the total period of the Flexible Framework of 5 years, with an option to extend a further 2 years.
Applicants should note that there is no guarantee of any business, use, level of use or continuity of business through the Flexible
Framework Agreement.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
25 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Clydebank and surrounding areas
II.2.2) Additional CPV code(s)
85310000
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
Clydebank and surrounding areas
II.2.4) Description of the procurement
The Services required under the terms of this Flexible Framework are those which fall under Self-Directed Support (Scotland) Act 2013 (SDS) Options 2 and 3.
The Service shall be delivered in a range of ways including providing personal care, personal support and housing support within Supported Persons own homes, 24 hours a day, 7 days per week, each day per year.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
.
Lot No: 2
II.2.1) Title
Dumbarton, Vale of Leven and surrounding areas
II.2.2) Additional CPV code(s)
85310000
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
Dumbarton, Vale of Leven and surrounding areas
II.2.4) Description of the procurement
The Services required under the terms of this Flexible Framework are those which fall under Self-Directed Support (Scotland) Act 2013 (SDS) Options 2 and 3.
The Service shall be delivered in a range of ways including providing personal care, personal support and housing support within Supported Persons own homes, 24 hours a day, 7 days per week, each day per year.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement
The procurement involves the establishment of a framework agreement
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-064921
Section V: Award of contract
Lot No: 1
Title: Clydebank and surrounding areas
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/04/2026
V.2.2) Information about tenders
Number of tenders received: 25
Number of tenders received from SMEs: 20
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 25
Number of tenders received by electronic means: 25
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Alltogether Care Services Ltd
Ground Floor, Building 7 Blair Court , Clydebank Business Park, 5 North Avenue
Clydebank
G81 2LA
UK
NUTS: UKM81
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Balmoral Homecare Ltd
Heritage House, Ladykirk Business Park,, 11 Skye Road,
Prestwick
KA9 2TA
UK
NUTS: UKM94
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Call-In Homecare Ltd.
84 Willowbrae Road
Edinburgh
EH8 7HW
UK
NUTS: UKM75
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Care1 Professional Services LTD
Pavillion 3 Candymill Lane, Bothwell Bridge Business Park
Hamilton
ML3 0FD
UK
NUTS: UKM95
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Careline Home Support
7 Nithsdale Road, Strathbungo
Glasgow
G41 2AL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Caring Grace Ltd
Unit 13 Ladyburn Business Centre, 20 Pottery St
Greenock
PA15 2UH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
CRC Care Ltd
Fleming Suite, The Gatehouse Building, Westway Business Park, 35 Porterfield Road, Renfrew
Paisley
PA4 8DJ
UK
NUTS: UKM83
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Joan's Carers Ltd
25, West King Street
Helensburgh
G84 8UW
UK
NUTS: UKM81
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Roberts Care and Training Ltd
116-120 Dumbarton Road , Clydebank
Glasgow
G81 1UG
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Safehands Live In Care
12 King Edward Ro, 13 Adelaide House
Brentwood
CM14 4HL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
British Red Cross Society
44 Moorfields
London
EC2Y 9AL
UK
Telephone: +44 3448711111
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Care No1 Ltd T/A The No1 Care Agency
8th Floor West, 51 Cadogan Street, 1 Cadogan Square
Glasgow
G2 7HF
UK
Telephone: +44 7780637818
NUTS: UKM82
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Thistle Nursing Services
21B BUCKINGHAM TERRACE
Edinburgh
EH4 3AD
UK
NUTS: UKM
The contractor is an SME:
No
V.2.3) Name and address of the contractor
The Richmond Fellowship Scotland Limited
3 Buchanan Gate, Cumbernauld Road
Stepps
G33 6FB
UK
NUTS: UKM
The contractor is an SME:
No
V.2.3) Name and address of the contractor
C & S Recruitment Limited
227 Sauchiehall Street
Glasgow
G2 3EX
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Nursing 24/7 Ltd
1346 Shettleston Road , Suite 3, Academy House
Glasgow
G32 9AT
UK
NUTS: UKM82
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Shona Care Ltd
Suite 9 - Westbourne Business Centre, Kelburn Street, Barrhead
Glasgow
G78 1LR
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 13 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Dumbarton, Vale of Leven and surrounding areas
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/04/2026
V.2.2) Information about tenders
Number of tenders received: 21
Number of tenders received from SMEs: 20
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 21
Number of tenders received by electronic means: 21
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Balmoral Homecare Ltd
Heritage House, Ladykirk Business Park,, 11 Skye Road,
Prestwick
KA9 2TA
UK
NUTS: UKM94
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Alltogether Care Services Ltd
Ground Floor, Building 7 Blair Court , Clydebank Business Park, 5 North Avenue
Clydebank
G81 2LA
UK
NUTS: UKM81
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Call-In Homecare Ltd.
84 Willowbrae Road
Edinburgh
EH8 7HW
UK
NUTS: UKM75
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Care1 Professional Services LTD
Pavillion 3 Candymill Lane, Bothwell Bridge Business Park
Hamilton
ML3 0FD
UK
NUTS: UKM95
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Careline Home Support
7 Nithsdale Road, Strathbungo
Glasgow
G41 2AL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Caring Grace Ltd
Unit 13 Ladyburn Business Centre, 20 Pottery St
Greenock
PA15 2UH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
CRC Care Ltd
Fleming Suite, The Gatehouse Building, Westway Business Park, 35 Porterfield Road, Renfrew
Paisley
PA4 8DJ
UK
NUTS: UKM83
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Joan's Carers Ltd
25, West King Street
Helensburgh
G84 8UW
UK
NUTS: UKM81
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Roberts Care and Training Ltd
116-120 Dumbarton Road , Clydebank
Glasgow
G81 1UG
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Safehands Live In Care
12 King Edward Ro, 13 Adelaide House
Brentwood
CM14 4HL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
British Red Cross Society
44 Moorfields
London
EC2Y 9AL
UK
Telephone: +44 3448711111
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Care No1 Ltd T/A The No1 Care Agency
8th Floor West, 51 Cadogan Street, 1 Cadogan Square
Glasgow
G2 7HF
UK
Telephone: +44 7780637818
NUTS: UKM82
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Thistle Nursing Services
21B BUCKINGHAM TERRACE
Edinburgh
EH4 3AD
UK
NUTS: UKM
The contractor is an SME:
No
V.2.3) Name and address of the contractor
The Richmond Fellowship Scotland Limited
3 Buchanan Gate, Cumbernauld Road
Stepps
G33 6FB
UK
NUTS: UKM
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Cera Care Operations (Scotland) Ltd
Lime Tree House, North Castle Street
Alloa
FK10 1EX
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
M-Verth Ltd
Mirren Court Three, 123 Renfrew Road
Paisley
PA3 4EA
UK
NUTS: UKM83
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 12 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
There is no fixed number of Providers who may be awarded participation on the Flexible Framework Agreement.
In accordance with Regulations 20 (7) and 20 (8) of the Public Contracts (Scotland) Regulations 2015, Scotland Excel may, where it is considered necessary, impose conditions for the performance of the contract by a group of economic operators which are different from those imposed on individual participants (for example Scotland Excel may require the group of economic operators to be jointly and severally liable for the performance of the contract), and may require groups of economic operators to assume a specific legal form for the purposes of the award of the contract.
The Flexible Framework Agreement has now been established and remains open for admission by new providers throughout its duration.
Full details of the requirements of this Flexible Framework Agreement (including permitted variations and contract conditions) are available in the Procurement Documents within the relevant project on PCS-T.
(SC Ref:830777)
VI.4) Procedures for review
VI.4.1) Review body
Dumbarton Sheriff Court and Justice of the Peace Court
Sheriff Court House, Church Street
Dumbarton
G82 1QQ
UK
VI.5) Date of dispatch of this notice
27/05/2026