Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cardiff and Vale University Health Board
Woodland House, Maes-y-coed Road
Cardiff
CF14 4HH
UK
Contact person: Lowri Crossman
E-mail: Lowri.Crossman@wales.nhs.uk
NUTS: UK
Internet address(es)
Main address: http://nwssp.nhs.wales/ourservices/procurement-services/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Support Services for Urgent & Emergency Care
Reference number: CAV-DCO (25-26) 161
II.1.2) Main CPV code
79411000
II.1.3) Type of contract
Services
II.1.4) Short description
Cardiff and Vale University Health Board (CAVUHB) is currently facing unprecedented demand on emergency services, creating significant pressures and patient safety concerns. To address these challenges, the Health Board plans to
engage an experienced independent organisation to review existing models of care and operational processes. The objective is to identify practical solutions that improve patient flow and reduce congestion across assessment and inpatient areas. This work will align with the Welsh Government’s directive for “Sprint Reset Weeks” scheduled for January.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
74 995.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKL22
II.2.4) Description of the procurement
Cardiff and Vale University Health Board (CAVUHB) is currently facing unprecedented demand on emergency services, creating significant pressures and patient safety concerns. To address these challenges, the Health Board plans to engage an experienced independent organisation to review existing models of care and operational processes. The objective is to identify practical solutions that improve patient flow and reduce congestion across assessment and inpatient areas. This work will align with the Welsh Government’s directive for “Sprint Reset Weeks” scheduled for January.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This contract was awarded via a Direct Award using the G-Cloud 14 Framework.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-037392
Section V: Award of contract
Contract No: CAV-DCO (25-26) 161
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/01/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Four Eyes Insight
Warnford Court, 29 Throgmorton Street
London
EC2N2AT
UK
NUTS: UKI31
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 74 995.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This contract is awarded as a direct award to Prism Improvement LTD under the G-Cloud 14 Framework.
(WA Ref:165705)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
29/05/2026