Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Portsmouth Higher Education Corporation
10007155
Mercantile House
Portsmouth
PO12EG
UK
E-mail: procurement@port.ac.uk
NUTS: UKJ31
Internet address(es)
Main address: www.port.ac.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CRM & Marketing Cloud Renewal
Reference number: 25-622
II.1.2) Main CPV code
48481000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The University has a requirement to renew our Salesforce CRM and Marketing Cloud contract for another three years. Covering CRM (Customer Community, Partner Community, Sales Cloud, Service Cloud) & Marketing Cloud (Audiences, Contacts Corporate edition, Business Units, Professional Contacts, SMS Messages and SSL Certificates)
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 419 463.83
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ
II.2.4) Description of the procurement
Salesforce is the University's strategic core CRM and Marketing Cloud system which is a strategic platform for the University.
The University has a requirement to renew our Salesforce CRM and Marketing Cloud contract for another three years. Covering CRM (Customer Community, Partner Community, Sales Cloud, Service Cloud) & Marketing Cloud (Audiences, Contacts Corporate edition, Business Units, Professional Contacts, SMS Messages and SSL Certificates)
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct Award call off under Software License Resellers Agreement & Consultancy Services Framework OCID: ocds-h6vhtk-04e549
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/03/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Academia Ltd
04771037
Hemel Hempstead
UK
NUTS: UKJ
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 419 463.83
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
University of Portsmouth Higher Education Corporation
Mer
Portsmouth
PO1 2EG
UK
E-mail: procurement@port.ac.uk
VI.5) Date of dispatch of this notice
29/05/2026