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Contract Notice

Provision of IT Help Desk and Support Services.

  • First published: 04 November 2015
  • Last modified: 04 November 2015
  • Version: N/A
  • This file may not be fully accessible.

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Contents

Summary

OCID:
Published by:
Avon Fire and Rescue Service
Authority ID:
AA39865
Publication date:
04 November 2015
Deadline date:
16 December 2015
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Avon Fire Authority is responsible for the provision of the Fire and Rescue Service in the areas of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire and currently outsources its IT help desk and technical support for all staff at all AFRS locations and IT equipment on operational vehicles. The Authority is seeking to award a contract for the provision of an outsourced IT help desk and Support Service for a period of 3 years (with an optional extension period of 1 year).

Full notice text

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


Avon Fire and Rescue ServiceVAT No: 664419911

Headquarters, Temple Back

Bristol

BS1 6EU

UK

Loretta Saunders

+44 1179262061

loretta.saunders@avonfire.gov.uk


http://www.avonfire.gov.uk

https://uk.eu-supply.com/ctm/Supplier/CompanyInformation/Index/30508

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=13920&B=BLUELIGHT

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=13920&B=BLUELIGHT
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I.2)

Type of contracting Authority and Main Activity or Activities

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No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Provision of IT Help Desk and Support Services.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

7

II.1.2)

Main site or location of works, place of delivery or performance

Bristol.



UK

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

Avon Fire Authority is responsible for the provision of the Fire and Rescue Service in the areas of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire and currently outsources its IT help desk and technical support for all staff at all AFRS locations and IT equipment on operational vehicles. The Authority is seeking to award a contract for the provision of an outsourced IT help desk and Support Service for a period of 3 years (with an optional extension period of 1 year).

II.1.6)

Common Procurement Vocabulary (CPV)

72253000
72000000
72200000
72211000
72212000
72251000
72253100
72253200
72254000
72254100
72260000
72500000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

3 year contract plus optional extension of 1 year.

1 300 000
GBP

II.2.2)

Options

Provisional timetable for recourse to these options

Number of possible renewals

In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts

II.3)

Duration of the contract or limit for completion

48

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions Relating to the Contract

III.1.1)

Deposits and guarantees required

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

III.1.4)

Other particular conditions to which the performance of the contract is subject

The Authority‘s:

1. Terms and Conditions,

2. Special Terms and Conditions,

3. Standing Orders,

4. Contract Documentation.

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


The successful contractor will be required to demonstrate relevant experience in all the specified areas, proven the ability to deliver IT provision to a high professional standard and will have demonstrated at least 2 years‘ experience of providing a similar service with an organisation/s of more than 1 000 people, within a dynamic, changing environment and one that uses an IT provision 24/7/365.

III.2.2)

Economic and financial capacity


Suppliers must be financially fluid, currently trading and pass a credit check. They must not be recorded at Companies House as having any negative action/event (dissolved, removed, in liquidation, etc.) that calls into question their financial/corporate standing. Such action/event will be deemed to be a failure to meet minimum standards of economic and financial standing. Additionally, suppliers must provide the last full year of accounts (audited and accompanied by Auditors‘ confirmation where they are above the statutory threshold for providing audited accounts, or certified by their bank if they are below the statutory audit threshold). If the Contracting Authority have concerns regarding financial viability, further information may be required to evidence financial viability and refusal of non-availability to provide such evidence will be deemed to be a failure to meet Economic and Financial Ability standards.




III.2.3)

Technical capacity





III.2.4)

Reserved contracts

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III.3)

Conditions Specific to Service Contracts

III.3.1)

Is provision of the service reserved to a specific profession?

No

III.3.2)

Will legal entities be required to state the names and professional qualifications of the personnel responsible for the execution of the service?

No

Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


Yes

No

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

Reference AFRS10-2015-10The Contracting Authority will not accept any responsibility whatsoever for any costs incurred by applicants in preparing responses and the Contracting Authority reserves the right, subject to relevant legislation, not to award any or part of the contract and reserves the right to terminate the procurement process at any time.The full specification is contained within the Invitation to Tender Documents which is available to download on https://uk.eu-supply.com

IV.3.2)

Previous publication(s) concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents

 16-12-2015  12:00

 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 16-12-2015  12:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

36 

IV.3.8)

Conditions for opening tenders



 16-12-2015  12:00

Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

Responses are to be submitted through the https://uk.eu-supply.com and will not be accepted if submitted by other means. It is the Tenderer‘s responsibility to upload all relevant response documents by the closing date and time.

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 30-10-2015

Coding

Commodity categories

ID Title Parent category
72500000 Computer-related services IT services: consulting, software development, Internet and support
72251000 Disaster recovery services System and support services
72253000 Helpdesk and support services System and support services
72253100 Helpdesk services Helpdesk and support services
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
72212000 Programming services of application software Programming services of packaged software products
72211000 Programming services of systems and user software Programming services of packaged software products
72200000 Software programming and consultancy services IT services: consulting, software development, Internet and support
72254000 Software testing System and support services
72260000 Software-related services Software programming and consultancy services
72253200 Systems support services Helpdesk and support services
72254100 Systems testing services Software testing

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
loretta.saunders@avonfire.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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