Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Manchester City Council
Room 407, Town Hall
Manchester
M60 2JR
UK
Contact person: Mr Michael Shields
Telephone: +44 1612341009
E-mail: m.shields@manchester.gov.uk
NUTS: UKD3
Internet address(es)
Main address: http://www.manchester.gov.uk
Address of the buyer profile: http://www.manchester.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
TC835 — Supply of an Information Technology Service Management (ITSM) Solution.
Reference number: TC835
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The councils ICT Service is currently undergoing a transformation of its complete service and requires an ITSM solution to help mature its practices around effective ICT service management and delivery.
The system will primarily be used for the following core functional aspects:
Portfolio & Demand Management;
Project time recording;;
Intra ICT service catalogue management
CMS Customer Catologue management
Integration of 3rd party Event and Incident Monitoring tools;
Integration of 3rd party Security Incident Monitoring tools;
Auto Discovery of Configuration Items across the councils estate for CMDB population
Core ITSM process that are aligned to ITIL v3 and ISO 20000 standards.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
794 584.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
The councils ICT Service is currently undergoing a transformation of its complete service and requires an ITSM solution to help mature its practices around effective ICT service management and delivery.
The system will primarily be used for the following core functional aspects:
Portfolio & Demand Management;
Project time recording;;
Intra ICT service catalogue management
CMS Customer Catologue management
Integration of 3rd party Event and Incident Monitoring tools;
Integration of 3rd party Security Incident Monitoring tools;
Auto Discovery of Configuration Items across the councils estate for CMDB population
Core ITSM process that are aligned to ITIL v3 and ISO 20000 standards.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 40 %
Quality criterion: Social Value
/ Weighting: 10 %
Price
/ Weighting:
50 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Council used the e-business portal known as THE CHEST www.the-chest.org.uk to conduct this procurement exercise.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2015/S 182-329109
Section V: Award of contract
Contract No: TC835
Title: TC835 — Supply of an Information Technology Service Management (ITSM) Solution
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/11/2016
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ServiceNow
53045998
Future House, The Glantry
Egham, Surrey
TW20 9AH
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 794 594.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Manchester City Council
Town Hall, PO BOX 532
Manchester
M60 2LA
UK
VI.5) Date of dispatch of this notice
09/11/2016