Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Department for Work and Pensions
Quarry House
Leeds
LS2 7UA
UK
Telephone: +44 1142943469
E-mail: QUENTIN.CHU2@DWP.GSI.GOV.UK
Fax: +44 1132324253
NUTS: UK
Internet address(es)
Main address: https://www.gov.uk/government/organisations/department-for-work-pensions
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Social protection
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Personal Independence Payment (PIP) New Claim and Re-assessment Contact Centre Services.
Reference number: UI_DWP_101948
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Delivery of contact centre telephony services taking calls for customers wishing to make a new claim for Personal Independence Payment (PIP) and for customers wishing to make a new claim who are currently paid Disability Living Allowance.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
11 806 753.00
GBP/ Highest offer:
14 054 413.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
Delivery of contact centre telephony services taking calls for customers wishing to make a new claim for Personal Independence Payment (PIP) and for customers wishing to make a new claim who are currently paid Disability Living Allowance. Current expectations are that the PIP new claim service will run through to February 2020 with the PIP re-assessment service line being required to the end of October 2018.
DWP anticipate that call volumes during the contract period will be:
PIP new claim service line 1 214 000 calls.
PIP re-assessment service line 968 400 calls.
II.2.5) Award criteria
Quality criterion: Most economically advantageous tender
/ Weighting: 70/30
Quality criterion: Price
/ Weighting: 70 %
Quality criterion: Quality
/ Weighting: 30 %
Price
/ Weighting:
70 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2016/S 097-174432
Section V: Award of contract
Contract No: UI_DWP_101948
Title: Personal Independence Payment (PIP) New Claim and Re-assessment Contact Centre Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/11/2016
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Serco Limited
242246
Serco House, 16 Bartley Wood Business Park
Hook
RG27 9UY
UK
NUTS: UKJ33
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
11 806 753.00
GBP
/ Highest offer:
14 054 413.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Department for Work and Pensions
Quarry House
Leeds
LS2 7UA
UK
E-mail: quentin.chu2@dwp.gsi.gov.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
‘This authority incorporated the required standstill period at the point information on the award of contract was communicated to tenderers. The Public Contracts Regulations 2015 (SI 2015 No 87) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought within 30 days of the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the court considers that there is good reason for extending that period (up to a maximum of 3 months from the date of knowledge). If the contract has been entered into the court may award damages and in the case of specified breaches of the rules may also order the termination or shortening of the contract and the levying of fines. The purpose of the standstill period referred to above was to allow parties to apply to the Courts to set aside the award decision before the contract was entered into’.
VI.5) Date of dispatch of this notice
18/11/2016