Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
The Common Services Agency (more commonly known as NHS National Services Scotland) (‘the Authority’)
Gyle Square (NSS Head Office), 1 South Gyle Crescent
Edinburgh
EH12 9EB
UK
Telephone: +44 1312756059
E-mail: jim.binnie@nhs.net
NUTS: UKM
Internet address(es)
Main address: http://www.nhsscotlandprocurement.scot.nhs.uk/
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Scottish Care Experience Survey Programme.
II.1.2) Main CPV code
79315000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS National Services Scotland on behalf of The Scottish Care Experience Survey Programme wishes to put in place a Multi-supplier National Framework Agreement for the Scottish Care Experience Surveys, which will supply survey fieldwork suppliers ‘Framework Providers’ to Health Service Providers and Public Sector Health organisations (e.g. National Services Scotland, Scottish Government,Healthcare Improvement Scotland) (referred to as ‘Participating Authorities’). Framework Providers will undertake patient surveys as part of the national patient survey programme or as part of bespoke local survey activities identified at Health Service Provider level to enhance their knowledge and understanding of patient experience.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
2 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
National Care Experience Surveys
II.2.2) Additional CPV code(s)
79315000
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
National care experience surveys which are carried out across Scotland and have been designed by the Scottish Government. Framework Providers will either be commissioned by each NHS Board, by Scottish Government or their partners to undertake the fieldwork for these surveys. The data from these surveys may be analysed centrally by Scottish Government and Information Services Division, or in some cases the successful Framework ProviderS. The sample sizes of these surveys may range from 5 000 (e.g. Maternity Survey) to around 800 000 (e.g. Health and Care Experience survey).
II.2.5) Award criteria
Quality criterion: Capability
/ Weighting: 25
Quality criterion: Data Protection and Security
/ Weighting: 15
Quality criterion: Staffing and Project Management
/ Weighting: 5
Quality criterion: Approach to Risk Management and Ethical issues
/ Weighting: 5
Price
/ Weighting:
50
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Bespoke Local Patient Experience Surveys
II.2.2) Additional CPV code(s)
79315000
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
Bespoke local patient experience surveys which will be commissioned on an ad hoc basis by NHS Boards or other public sector organisations on the basis of local need. Some of these survey tools will be locally designed, others may use established surveys, for example those from the Care Quality Commission where there are agreements in place for use in Scotland. The sample sizes for such surveys are dependent on the needs of local NHS boards but are likely to range from 500 to 50 000.
II.2.5) Award criteria
Quality criterion: Capability
/ Weighting: 25
Quality criterion: Data protection and Security
/ Weighting: 15
Quality criterion: Staffing and Project Management
/ Weighting: 5
Quality criterion: Approach to Risk Management and ethical issues
/ Weighting: 5
Price
/ Weighting:
50
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 085-165745
Section V: Award of contract
Lot No: 1
Title: National Care Experience Surveys
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/08/2017
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Facts International
Facts Centre, 3 Henwood
Ashford
TN24 8FL
UK
NUTS: UKJ44
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
National Centre for Social Research
35 Northampton Square
London
EC1V 0AX
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
BMG Research Ltd
Beech House, Greenfield Crescent
Birmingham
B15 3BE
UK
NUTS: UKG3
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Ipsos MORI Scotland
4 Wemyss Place
Edinburgh
EH3 6DH
UK
NUTS: UKM
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Patient Perspective Ltd.
Standingford House, 26 Cave Street
Oxford
OX4 1BA
UK
NUTS: UKJ14
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Quality Health Limited
Unit 1 Holmewood Business Park, Chesterfield Road, Holmewood
Chesterfield
S42 5US
UK
NUTS: UKF1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 700 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Bespoke Local Patient Experience Surveys
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/08/2017
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 2
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
National Centre for Social Research
35 Northampton Square
London
EC1V 0AX
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Patient Perspective Ltd.
Standingford House, 26 Cave Street, Oxford
Oxford
OX4 1BA
UK
NUTS: UKJ14
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Quality Health Limited
Unit 1 Holmewood Business Park, Chesterfield Road, Holmewood
Chesterfield
S42 5US
UK
NUTS: UKF1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 300 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(SC Ref:517337).
VI.4) Procedures for review
VI.4.1) Review body
The Common Services Agency (more commonly known as NHS National Services Scotland) (‘the Authority’)
Gyle Square (NSS Head Office), 1 South Gyle Crescent
Edinburgh
EH12 9EB
UK
Telephone: +44 1698794410
Internet address(es)
URL: http://www.nhsscotlandprocurement.scot.nhs.uk/
VI.5) Date of dispatch of this notice
01/11/2017