Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
HM Revenue & Customs HMRC
5W Ralli Quays, 3 Stanley Street
Salford
M60 9LA
UK
Contact person: Tony Fellowes
Telephone: +44 3000587724
E-mail: tony.fellowes@hmrc.gsi.gov.uk
NUTS: UKD3
Internet address(es)
Main address: www.hmrc.gsi.gov.uk
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Other: direct and indirect tax collection
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
1703-PSCR-SR65976229-HR OD Support Services.
II.1.2) Main CPV code
79996000
II.1.3) Type of contract
Services
II.1.4) Short description
HM Revenue and Customs (HMRC) are setting up a framework of Service Providers who upon request will be able to work alongside internal colleagues, primarily based in London, in the development and implementation of an organisational plan which will not only change the organisational design of HMRC but also its culture and values. HMRC are seeking Service Providers with deep knowledge and relevant experience in: Organisational Design (OD); specialist skills of rapid, digital and agile approach to OD around customer journeys; Culture and values change management expertise; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement and customer journey road mapping to help create a customer centered culture. During the development, implementation of the project and skills transfer, the partner will be expected to deliver the outcomes captured in ‘OD Road Maps’ as developed in a previous exercise (Phase 1).
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
900 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Organisational Design, Development and Implementation Services
II.2.2) Additional CPV code(s)
79996000
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
London.
II.2.4) Description of the procurement
HM Revenue and Customs (HMRC) are setting up a framework of Service Providers who upon request will be able to work alongside internal colleagues, primarily based in London, in the development and implementation of an organisational plan which will not only change the organisational design of HMRC but also its culture and values. HMRC are seeking Service Providers with deep knowledge and relevant experience in: Organisational Design (OD); specialist skills of rapid, digital and agile approach to OD around customer journeys; Culture and values change expertise; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement and customer journey road mapping to help create a customer centered culture. During the development, implementation of the project and skills transfer, the partner will be expected to deliver the outcomes captured in the ‘OD Road Maps’ developed in a previous exercise (Phase 1).
II.2.5) Award criteria
Quality criterion: Technical merit specification requirements
/ Weighting: 55
Quality criterion: Security
/ Weighting: 3
Quality criterion: Social environmental and innovative characteristics
/ Weighting: 2
Cost criterion: Price
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.6) Information about electronic auction
An electronic auction will be used
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2017
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Korn Ferry Hay Group Ltd
London
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 900 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Title: Organisational Design, Development and Implementation Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2017
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from tenderers from EU Member States: 6
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Korn Ferry Hay Group Ltd
Ryder Court, 14 Ryder Street
London
SW1Y 6QB
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
KPMG LLP
15 Canada Square
London
E14 5GL
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
PA Consulting Group
123 Buckingham Palace Road
London
SW1W 9SR
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Q5 Partners LLP
Little Tufton House
3 Dean Trench Street
London
SW1P 3HB
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 900 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The Awarding Authority (HMRC) use an HMRC instance of SAP Ariba Sourcing Pro (hereafter referred to as HMRC's instance of SAP Ariba) to facilitate the procurement process and this must be used by economic operators to express an interest and/or bid for the opportunity described in this Contract Notice. (Further information about HMRC's instance of SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm)
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=278079428
GO Reference: GO-2017117-PRO-11349247.
VI.4) Procedures for review
VI.4.1) Review body
HMRC
5W Ralli Quays
Manchester
M60 9LA
UK
Telephone: +44 3000587724
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The contracting authority will incorporate a minimum 10 calendar day standstill period at the time of the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Such additional information should be requested from the address at l.1). Where a contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the contract has been entered into, the court may only award damages.
VI.5) Date of dispatch of this notice
07/11/2017