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Cymraeg

Contract Notice

The Barbican Ticketing and Fundraising System.

  • First published: 28 November 2017
  • Last modified: 28 November 2017
  • Version: N/A

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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
Published by:
The Mayor and Commonality and Citizens of the City of London
Authority ID:
AA67209
Publication date:
28 November 2017
Deadline date:
03 January 2018
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

— Ability to sell tickets, memberships, donations and other products either as general admission or off pre-defined seating plans.

— SaaS (Software as a Service) architecture Cloud based / Hosted externally.

— Web browser enable sales and administrative interface.

— Comprehensive and configurable REST API interface to facilitate online sales and integration with other systems.

— All customer data must be owned and controlled by the CoL/Barbican.

— Configurable and granular data protection controls compliant with forthcoming GDPR regulations.

— PCI compliant payment processing.

— Ability to tokenise credit card payments.

— Inbuilt data sharing controls to facilitate ACE (Arts Council England) data sharing scheme.

— Ability to provide comprehensive Financial reporting and API interface to BI (Business Intelligence) Visualisation Software.

— Documented API allowing for development of a sales and customer interaction website OR a branded vendor delivered sub domain website to offer the same.

— Pick your own seat functionality for customers purchasing online.

— Integration with online, in person and telephone credit card authorisation system.

— Ability to offer general admission and numbered seats, for the same event.

— Ability to offer multiple seating plans per auditorium.

— Ability offer multiple prices for the same seat.

— Ability to have multiple price levels in the same auditorium.

— Ability to restrict access to system functions to a per user basis.

— Ability to issue physical printed tickets, along with print at home and digital tickets.

— Ability to scale the system to allow for peak sales periods of 3 000 transactions per hour.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

The Mayor and Commonality and Citizens of the City of London

Guildhall

London

EC2P 2EJ

UK

Telephone: +44 2076063030

E-mail: Robert.Pine@cityoflondon.gov.uk

NUTS: UKI

Internet address(es)

Main address: www.capitalesourcing.com

Address of the buyer profile: www.capitalesourcing.com

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

www.CapitaleSourcing.com


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

www.capitalesourcing.com


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

The Barbican Ticketing and Fundraising System.

II.1.2) Main CPV code

48480000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Barbican Centre is looking to procure a new ticketing and fund-raising system, the new system will need to incorporate other currently separate systems for fund-raising and mass mailing. The new system will be required to link with the existing databases managed by the Barbican's in house IT team. The new supplier will also need to migrate system data as well as building the system to suit the Barbican's requirements.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48481000

II.2.3) Place of performance

NUTS code:

UKI


Main site or place of performance:

The Barbican Centre, Silk St, London, EC2Y 8DS.

II.2.4) Description of the procurement

— Ability to sell tickets, memberships, donations and other products either as general admission or off pre-defined seating plans.

— SaaS (Software as a Service) architecture Cloud based / Hosted externally.

— Web browser enable sales and administrative interface.

— Comprehensive and configurable REST API interface to facilitate online sales and integration with other systems.

— All customer data must be owned and controlled by the CoL/Barbican.

— Configurable and granular data protection controls compliant with forthcoming GDPR regulations.

— PCI compliant payment processing.

— Ability to tokenise credit card payments.

— Inbuilt data sharing controls to facilitate ACE (Arts Council England) data sharing scheme.

— Ability to provide comprehensive Financial reporting and API interface to BI (Business Intelligence) Visualisation Software.

— Documented API allowing for development of a sales and customer interaction website OR a branded vendor delivered sub domain website to offer the same.

— Pick your own seat functionality for customers purchasing online.

— Integration with online, in person and telephone credit card authorisation system.

— Ability to offer general admission and numbered seats, for the same event.

— Ability to offer multiple seating plans per auditorium.

— Ability offer multiple prices for the same seat.

— Ability to have multiple price levels in the same auditorium.

— Ability to restrict access to system functions to a per user basis.

— Ability to issue physical printed tickets, along with print at home and digital tickets.

— Ability to scale the system to allow for peak sales periods of 3 000 transactions per hour.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

Optional 2 year contract extension.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 03/01/2018

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

High Court of England and Wales

Royal Courts of Justice, The Strand

London

WC1A 2LL

UK

VI.4.2) Body responsible for mediation procedures

High Court of England and Wales

Royal Courts of Justice, The Strand

London

WC1A 2LL

UK

VI.4.4) Service from which information about the review procedure may be obtained

Cabinet Office

70 Whitehall

London

SW1A 2AS

UK

VI.5) Date of dispatch of this notice

24/11/2017

Coding

Commodity categories

ID Title Parent category
48481000 Sales or marketing software package Sales, marketing and business intelligence software package
48480000 Sales, marketing and business intelligence software package Business transaction and personal business software package

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
Robert.Pine@cityoflondon.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.
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