Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
UK
E-mail: liga.matroze@flagship-group.co.uk
NUTS: UKH1
Internet address(es)
Main address: https://www.flagship-group.co.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Information-technology-services./JC4D4VZX39
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://www.delta-esourcing.com/tenders/UK-title/JC4D4VZX39
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Supply of Customer Feedback Platform
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Supplies
II.1.4) Short description
Flagship Group invites you to submit tender for the provision of a real time platform for the collection, analysis and presentation of customer feedback to track Flagship Group’s customer journey and interactions across multiple touchpoints along with an annual NPS relationship survey. Flagship Group would be looking for a solution to be in place by 1.3.2019 for 1 year plus optional 3 extension periods of 1 year each at Flagship Group discretion.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79342310
II.2.3) Place of performance
NUTS code:
UKH1
Main site or place of performance:
East Anglia
II.2.4) Description of the procurement
Flagship Group invites you to submit Tender for the provision of a real time platform for the collection, analysis and presentation of customer feedback to track Flagship Group’s customer journey and interactions across multiple touchpoints along with an annual NPS relationship survey. Flagship Group would be looking for a solution to be in place by 1.3.2019 for 1 year plus optional 3 extension periods of 1 year each at Flagship Group discretion.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: Yes
Description of renewals:
Optional three extension periods of 1 year each at Flagship Group discretion on the same terms and conditions.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
11/12/2018
Local time: 14:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
11/12/2018
Local time: 14:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
The Contracting Authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Information-technology-services./JC4D4VZX39
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/JC4D4VZX39
GO Reference: GO-2018116-PRO-13505918
VI.4) Procedures for review
VI.4.1) Review body
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
UK
VI.5) Date of dispatch of this notice
06/11/2018