Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Edge Hill University
St Helens Road
Liverpool
L39 4QP
UK
Telephone: +44 1695575171
E-mail: Alison.Mackenzie@edgehill.ac.uk
NUTS: UKD72
Internet address(es)
Main address: https://www.edgehill.ac.uk/
Address of the buyer profile: https://www.edgehill.ac.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Edge Hill University — Enquiry Management System
Reference number: CA6379 -
II.1.2) Main CPV code
48190000
II.1.3) Type of contract
Services
II.1.4) Short description
Edge Hill University has a requirement for an external supplier to provide an enquiry management system solution.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
179 750.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD4
Main site or place of performance:
Lancashire.
II.2.4) Description of the procurement
Edge Hill University has a requirement for an external supplier to provide an enquiry management system solution. Two main systems are currently in use across the services to manage enquiries and appointments. Neither system entirely meets service needs and the University is investigating the feasibility of a single system to create a better experience for both staff and students. Catalyst is looking for a solution to record, track and manage student enquiries along with provision of a knowledgebase and a self-service portal. At a minimum the University needs the solution to deliver effective management of drop ins, appointments and events and provide a case management tool for services. The University requires a hosted solution, configurable at an individual service level, which will enable a high quality, student focused approach virtually and in person.
II.2.5) Award criteria
Quality criterion: Functionality of software
/ Weighting: 45.00 %
Quality criterion: Demonstration
/ Weighting: 15.00 %
Price
/ Weighting:
40.00 %
II.2.11) Information about options
Options:
Yes
Description of options:
60 month(s) from the commencement date, with 36 initial month(s) and option to extend 2 x 12 month(s).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 146-359773
Section V: Award of contract
Contract No: CA6379
Title: Edge Hill University — Enquiry Management System
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/11/2019
V.2.2) Information about tenders
Number of tenders received: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Engage2Serve
4200, Waterside Centre, Birmingham Business Park
Birmingham
B37 7YN
UK
Telephone: +44 7788431284
E-mail: andrew@engage2serve.com
NUTS: UK
Internet address(es)
URL: www.engage2serve.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 179 750.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Section II.3) – dates refer to the initial contract period and do not include the options of any extensions.
Section IV.3.5) – any dates shown are an estimate.
In the first instance, candidates should register with www.multiquote.com and express an interest in the contract, full details of the contract will be available.
The contracting authority shall not be under any obligation to accept any tender. The contracting authority reserves the right to cancel the entire or parts of the tender, without such an action conferring any right to compensation on the tenderers.
The contracting authority has no liability to settle any cost incurred by the tenderer as a result of the tendering procedure.
VI.4) Procedures for review
VI.4.1) Review body
Tenet
Procurement House, 23 Leslie Hough Way
Salford
M6 6AJ
UK
VI.4.2) Body responsible for mediation procedures
Tenet
Procurement House, 23 Leslie Hough Way
Salford
M6 6AJ
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The authority will incorporate a minimum 10 calendar day standstill period at the point that information on the award of the contract is communicated to tenderers. If an appeal regarding the award of contract has not been successfully resolved then the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court. Any such action must be brought promptly (generally within 3 months).
VI.4.4) Service from which information about the review procedure may be obtained
Tenet
Procurement House, 23 Leslie Hough Way
Salford
M6 6AJ
UK
VI.5) Date of dispatch of this notice
05/11/2019