Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
City & County of Swansea
Civic Centre
Swansea
SA1 3SN
UK
E-mail: procurement@swansea.gov.uk
NUTS: UKL18
Internet address(es)
Main address: http://www.swansea.gov.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Cisco Unified Contact Centre Express and Teams Integration
Reference number: CCS/19/247
II.1.2) Main CPV code
45314000
II.1.3) Type of contract
Services
II.1.4) Short description
Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.
The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.
It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
.01
GBP
II.2) Description
II.2.2) Additional CPV code(s)
45314100
45314120
45314000
72000000
72250000
II.2.3) Place of performance
NUTS code:
UKL18
Main site or place of performance:
Civic Centre, Oystermouth Road, SA1 3SN
II.2.4) Description of the procurement
Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.
The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.
It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 40
Price
/ Weighting:
60
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 133-327141
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/09/2019
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Forfusion Ltd
CBX, Cobalt Park Way
Newcastle Upon Tyne
NE139NW
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: .01
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:97201)
VI.4) Procedures for review
VI.4.1) Review body
City & County of Swansea
Civic Centre
Swansea
SA1 3SN
UK
Telephone: +44 1792636000
Internet address(es)
URL: http://www.swansea.gov.uk
VI.5) Date of dispatch of this notice
11/11/2019