Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Durham
RC000650
Procurement Service, Mountjoy Centre, Hawthorn Wing
Durham
DH1 3LE
UK
Contact person: David Armstrong
Telephone: +44 1913344529
E-mail: david.armstrong@durham.ac.uk
NUTS: UKC1
Internet address(es)
Main address: www.dur.ac.uk
Address of the buyer profile: http://events.transaxions.com/service.aspx?event=6800
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Information Technology Service Management (ITSM)
Reference number: OJEU19-002
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Award of an information technology service management (IT SM) contract including help desk management, IT consultancy, business analysis,and project management.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
653 616.00
EUR
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC1
Main site or place of performance:
Durham University Business School, Mill Hill Lane, Durham, DH1 3LB.
II.2.4) Description of the procurement
Information technology service management (IT SM) contract including help desk management services, general IT consultancy, business analysis, and project management.
II.2.5) Award criteria
Quality criterion: Specification
/ Weighting: 6
Quality criterion: ITIL Principles
/ Weighting: 3
Quality criterion: General Help Desk Management
/ Weighting: 3
Quality criterion: Resourcing Strategy
/ Weighting: 4
Quality criterion: Change Management & Business Continuity
/ Weighting: 6
Quality criterion: Systems Administration and Maintenance
/ Weighting: 5
Quality criterion: Project Management
/ Weighting: 7
Quality criterion: Information Systems Consultancy and Development
/ Weighting: 10
Quality criterion: Account Management
/ Weighting: 3
Quality criterion: Performance Measurement/Management
/ Weighting: 4
Quality criterion: Management Information
/ Weighting: 3
Quality criterion: Implementation Plan
/ Weighting: 6
Quality criterion: Continuous Improvement
/ Weighting: 7
Quality criterion: Exit Strategy
/ Weighting: 7
Quality criterion: Service Level Agreement
/ Weighting: 5
Quality criterion: Case Studies
/ Weighting: 6
Price
/ Weighting:
15
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 155-382914
Section V: Award of contract
Contract No: OJEU19-002
Title: Information Technology Service Management (ITSM)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
30/10/2019
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Waterstons Ltd
03818424
Liddon Court Aykley Heads, Durham
Durham
DH1 5TS
UK
NUTS: UKC1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 653 616.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
University of Durham
Durham
DH1 3LE
UK
Internet address(es)
URL: www.dur.ac.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
This authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. The communication will be in the form of a letter which will be issued electronically. The letter will provide a full debrief and contact details should a tenderer wish to appeal the decision. The timescale for appeals will be detailed in the letter.
If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the court may order the settling aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the court may only award damages.
VI.5) Date of dispatch of this notice
11/11/2019