Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Web Content Management System and Implementation Partner

  • First published: 14 November 2019
  • Last modified: 14 November 2019
  • Record interest

     

  • This file may not be fully accessible.

  •  

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
University of Durham
Authority ID:
AA54951
Publication date:
14 November 2019
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.

The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.

The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.

The University have split this procurement into 2 lots.

Lot 1: relates to the CMS technology solution; and

Lot 2: is for an Implementation Partner who will provide all services to successfully deliver the project.

Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.

For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

University of Durham

RC000650

Procurement Service, Mountjoy Centre, Hawthorn Wing

Durham

DH1 3LE

UK

Contact person: Neil Petch

Telephone: +44 1913344542

E-mail: neil.petch@durham.ac.uk

NUTS: UKC1

Internet address(es)

Main address: www.dur.ac.uk

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Web Content Management System and Implementation Partner

Reference number: OJEU19-005

II.1.2) Main CPV code

48780000

 

II.1.3) Type of contract

Supplies

II.1.4) Short description

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 456 585.60  EUR

II.2) Description

Lot No: 1

II.2.1) Title

Content Management System

II.2.2) Additional CPV code(s)

48783000

72212780

72212783

II.2.3) Place of performance

NUTS code:

UKC1


Main site or place of performance:

Durham City.

II.2.4) Description of the procurement

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.

The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.

The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.

The University have split this procurement into 2 lots.

Lot 1: relates to the CMS technology solution; and

Lot 2: is for an Implementation Partner who will provide all services to successfully deliver the project.

Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.

For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.

II.2.5) Award criteria

Quality criterion: Functional requirements / Weighting: 60

Quality criterion: Non-functional requirements / Weighting: 20

Price / Weighting:  20

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Implementation Partner

II.2.2) Additional CPV code(s)

48783000

72212780

72212783

II.2.3) Place of performance

NUTS code:

UKC1


Main site or place of performance:

Durham

II.2.4) Description of the procurement

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.

The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.

The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.

The University have split this procurement into 2 lots.

Lot 1: relates to the CMS technology solution; and

Lot 2: is for an Implementation Partner who will provide all services to successfully deliver the project.

Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.

For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.

II.2.5) Award criteria

Quality criterion: Response to requirements / Weighting: 50

Quality criterion: Case studies / Weighting: 30

Price / Weighting:  20

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 117-286352

Section V: Award of contract

Lot No: 1

Contract No: OJEU19-005

Title: Content Management System

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

19/09/2019

V.2.2) Information about tenders

Number of tenders received: 11

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Terminalfour Solutions Ltd

EI272173

Dublin

IE

NUTS: IE

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 249 925.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Contract No: 2

Title: Implementation Partner

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

19/09/2019

V.2.2) Information about tenders

Number of tenders received: 15

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Terminalfour Solutions Ltd

EI272173

Dublin

IE

NUTS: IE

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 206 660.60  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

University of Durham

University Office

Durham

DH1 3LE

UK

VI.5) Date of dispatch of this notice

11/11/2019

Coding

Commodity categories

ID Title Parent category
72212783 Content management software development services Programming services of application software
48783000 Content management software package System, storage and content management software package
72212780 System, storage and content management software development services Programming services of application software
48780000 System, storage and content management software package Software package utilities

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
neil.petch@durham.ac.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.