Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Durham
RC000650
Procurement Service, Mountjoy Centre, Hawthorn Wing
Durham
DH1 3LE
UK
Contact person: Neil Petch
Telephone: +44 1913344542
E-mail: neil.petch@durham.ac.uk
NUTS: UKC1
Internet address(es)
Main address: www.dur.ac.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Web Content Management System and Implementation Partner
Reference number: OJEU19-005
II.1.2) Main CPV code
48780000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
456 585.60
EUR
II.2) Description
Lot No: 1
II.2.1) Title
Content Management System
II.2.2) Additional CPV code(s)
48783000
72212780
72212783
II.2.3) Place of performance
NUTS code:
UKC1
Main site or place of performance:
Durham City.
II.2.4) Description of the procurement
The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.
We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.
The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.
The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.
The University have split this procurement into 2 lots.
Lot 1: relates to the CMS technology solution; and
Lot 2: is for an Implementation Partner who will provide all services to successfully deliver the project.
Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.
For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.
II.2.5) Award criteria
Quality criterion: Functional requirements
/ Weighting: 60
Quality criterion: Non-functional requirements
/ Weighting: 20
Price
/ Weighting:
20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Implementation Partner
II.2.2) Additional CPV code(s)
48783000
72212780
72212783
II.2.3) Place of performance
NUTS code:
UKC1
Main site or place of performance:
Durham
II.2.4) Description of the procurement
The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.
We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.
The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.
The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.
The University have split this procurement into 2 lots.
Lot 1: relates to the CMS technology solution; and
Lot 2: is for an Implementation Partner who will provide all services to successfully deliver the project.
Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.
For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.
II.2.5) Award criteria
Quality criterion: Response to requirements
/ Weighting: 50
Quality criterion: Case studies
/ Weighting: 30
Price
/ Weighting:
20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 117-286352
Section V: Award of contract
Lot No: 1
Contract No: OJEU19-005
Title: Content Management System
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/09/2019
V.2.2) Information about tenders
Number of tenders received: 11
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Terminalfour Solutions Ltd
EI272173
Dublin
IE
NUTS: IE
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 249 925.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 2
Title: Implementation Partner
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/09/2019
V.2.2) Information about tenders
Number of tenders received: 15
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Terminalfour Solutions Ltd
EI272173
Dublin
IE
NUTS: IE
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 206 660.60
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
University of Durham
University Office
Durham
DH1 3LE
UK
VI.5) Date of dispatch of this notice
11/11/2019