Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Swansea Bay University Health Board
1 Talbot Gateway, Baglan Energy Park
Baglan
SA12 7BR
UK
Telephone: +44 1639684436
E-mail: nicola.craven@wales.nhs.uk
NUTS: UK
Internet address(es)
Main address: http://www.procurement.wales.nhs.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NHS Independent Raising Concerns Provision
Reference number: SBU-OJEU-43762-022-NC-19
II.1.2) Main CPV code
85312300
II.1.3) Type of contract
Services
II.1.4) Short description
The NHS Wales Shared Services Partnership, hosted by Velindre NHS Trust are acting on behalf of Swansea Bay University Local Health Board who are seeking to establish a contract for NHS Independent Raising Concerns Provisions
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
274 560.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79414000
79633000
85312320
98200000
II.2.3) Place of performance
NUTS code:
UKL18
Main site or place of performance:
Across the Swansea Bay Health Board Region, that covers Morriston, Singleton, Neath Port Talbot and Cefn Coed Hospitals and multiple other locations within the Health Board
II.2.4) Description of the procurement
Swansea Bay University Health Board includes three acute hospitals providing a range of services; these are Singleton and Morriston Hospitals in Swansea and Neath Port Talbot Hospital in Port Talbot. There are a number of smaller community hospitals and primary care resource centres providing important clinical services to our residents outside of the main acute hospital settings. The Health Board also provides Mental Health services to the populations of Swansea, Neath and Port Talbot, some prison health services and Learning Disabilities Services for the wider South Wales region.
The Health Board has carefully appraised the options for providing a mechanism for staff to raise concerns and has piloted with an independent provider for a safe, confidential way for staff to raise any work-related concern for a 12 month period. This action has been in response to the NHS Wales Staff Survey (2018) results and the suggestions from staff around the provision of a confidential and independent service. Swansea Bay therefore, wishes to re-tender with a service to provide independent, confidential and non-judgmental support for staff, students and volunteers who wish to raise concerns. The provider will deliver a whole system accessible solution, which focuses on supporting individuals and is resolution-focused. This could be in relation to any worry or risk in the workplace, including patient safety. The Health Board welcome tenders from organisations that have a track record of providing this service on a 24/7 basis within the public sector or NHS, providing nominated “guardians/ freedom to speak up individuals” to support individuals and face to face as requested. The provider will also work on a partnership basis with the Heath Board and will be data driven to enable the Health Board to learn and improve.
The Freedom to Speak Up Review (Francis 2015) was set up in response to continuing disquiet about the way NHS organisations deal with concerns raised by NHS staff and the treatment of some of those who have spoken up. Although this review was aimed at the NHS England the lessons are universal to Wales. The review advocates the setting up of ‘Freedom to speak up Guardians’. Speaking up is essential in any sector where safety is an issue. Without a shared culture of openness and honesty in which the raising of concerns is welcomed, and the staff who raise them are valued, the barriers to speaking up identified in the Freedom to Speak Up Review will persist and flourish.
Appointing a Guardian / freedom to speak up service for the organisation will ensure a continued consistent approach and a coordinated drive to create the right culture and one that is aligned to our organisational values.
II.2.5) Award criteria
Quality criterion: QUALITY
/ Weighting: 80
Price
/ Weighting:
20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 016-033755
Section V: Award of contract
Contract No: SBU-OJEU-43762-022-NC-19
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/11/2020
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Guardian Service Limited
Fox Court, 14 Gray's Inn Road
London
WC1X8HN
UK
Telephone: +44 7841922499
E-mail: simon.m@theguardianservice.co.uk
NUTS: UKI
Internet address(es)
URL: www.theguardianservice.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 274 560.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
1. The Contracting Authority reserves the right to award the contract in whole, in part or annul the tendering process and not award any contract.
2. Bidders should note that they will be required to enter into terms and conditions of contract as set out in the ITT and that save for matters of clarification or consistency the Contracting Authority will not negotiate the terms.
3. The Contracting Authority will not accept completed ITT's after the stated closing date.
4. All documents to be priced (where applicable) in sterling and all payments made in sterling.
5. All tender costs and liabilities incurred by bidders shall be the sole responsibility of the bidders.
6. Prospective suppliers should note that NHS Shared Services Partnership - Procurement Services is acting on behalf of Swansea Bay University Local Health Board.
7. Bidders wishing to participate should visit the Bravo e-tenderwales portal and access the project_43762
(WA Ref:105908)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, the strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
19/11/2020