Summary
- OCID:
- ocds-kuma6s-115499
- Published by:
- Conwy County Borough Council
- Authority ID:
- AA0389
- Publication date:
- 10 November 2021
- Deadline date:
- 17 November 2021
- Notice type:
- Contract Notice
- Has documents:
- Yes
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
Software maintenance on EICC and Ribbon/Sonus licences
support and consultancy services for :
Microsoft Skype for Business 2015
Microsoft Teams / Office 365
Ribbon/Sonus SBC
Enghouse EICC and QMS Contact Centre and Call recording Software
Polycom / Yealink handsets and conferencing equipment
Full details in attached documents
Full notice text
CONTRACT NOTICE – NATIONAL
|
| SERVICES |
1 Authority Details
|
1.1
|
Authority Name and Address
|
|
Conwy County Borough Council |
IT, Bodlondeb, Conwy, |
Conwy |
LL32 8DU |
UK |
Will Valintine |
+44 1492574203 |
will.valintine@conwy.gov.uk |
|
http://www.conwy.gov.uk
www.sell2wales.gov.wales
www.sell2wales.gov.wales |
|
1.2
|
Address from which documentation may be obtained
As in 1.1
|
1.3
|
Completed documents must be returned to:
As in 1.1
|
2 Contract Details
|
2.1
|
Title
Telephony support and maintenance contracts for Conwy CBC
|
2.2
|
Description of the goods or services required
Software maintenance on EICC and Ribbon/Sonus licences
support and consultancy services for :
Microsoft Skype for Business 2015
Microsoft Teams / Office 365
Ribbon/Sonus SBC
Enghouse EICC and QMS Contact Centre and Call recording Software
Polycom / Yealink handsets and conferencing equipment
Full details in attached documents
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=115499.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
|
2.3
|
Notice Coding and Classification
|
|
|
|
|
48512000 |
|
Interactive voice response software package |
|
72611000 |
|
Technical computer support services |
|
|
|
|
|
1013 |
|
Conwy and Denbighshire |
|
2.4
|
Total quantity or scope of tender
See attachments
|
3 Conditions for Participation
|
3.1
|
Minimum standards and qualification required
Enghouse interactive Gold partner
Microsoft Gold partner
Demonstrable internal expertise in supporting Microsoft Skype for Business 2015 (on premise)
Demonstrable internal experience supporting Ribbon/Sonus SBCs
Demonstrable experience in migration from Skype for Business on Premise solutions to Microsoft teams voice based solutions
|
4 Administrative Information
|
4.1
|
Type of Procedure
Single stage
|
4.2
|
Reference number attributed to the notice by the contracting authority
CCBC-ITTEL1
|
4.3
|
Time LimitsTime-limit for receipt of completed tenders
17-11-2021
Time 12:00
Estimated award date
29-11-2021 |
4.5
|
Language or languages in which tenders or requests to participate can be drawn upEN
CY
|
4.6
|
Tender Submission Postbox
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at
https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx |
5 Other Information
|
5.1
|
Additional Information
(WA Ref:115499)
|
5.2
|
Additional Documentation
|
|
Specification - CCBC-ITTEL-1 |
|
Invitation to Tender-final |
|
|
5.3
|
Publication date of this notice 10-11-2021 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 48512000 |
Interactive voice response software package |
Communication software package |
| 72611000 |
Technical computer support services |
Computer support services |
Delivery locations
| ID |
Description
|
| 1013 |
Conwy and Denbighshire |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
Further information
|
Date
|
Details
|
| 10/11/2021 17:00 |
ADDED FILE: Instructions to Tender
Instructions to Tender
|
Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional Documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
pdf161.92 KB
This file may not be accessible.
docx266.19 KB
This file may not be accessible.
pdf512.57 KB
This file may not be accessible.
Replaced documents
There are no previous versions of these documents.