Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Shared Business Services
05280446
Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
UK
Contact person: Aidan Woodward
Telephone: +44 7395253735
E-mail: aidan.woodward2@nhs.net
NUTS: UK
Internet address(es)
Main address: https://www.sbs.nhs.uk/
Address of the buyer profile: https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: Joint Venture between the Department of Health and Sopra Steria
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Patient/Citizen Communications & Engagement Solutions
Reference number: SBS10175
II.1.2) Main CPV code
64000000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
250 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 – Online (Digital) Communication
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Lot 2 – E-mail
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of an automated One and Two way Email service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Lot 3 – Short Message Service (SMS)
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Lot 4 – Interactive Voice Response (IVR)
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of an automated One and Two way IVR service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Lot 5 – Agent Calls
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Lot 6 – Hybrid Mail
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of on and off-site bulk and traditional hybrid mail.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 7
II.2.1) Title
Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 8
II.2.1) Title
Lot 8 - Two-way workforce communications
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80%
Price
/ Weighting:
20%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 9
II.2.1) Title
Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
II.2.2) Additional CPV code(s)
32000000
32260000
32500000
32570000
32573000
64227000
72000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW
II.2.4) Description of the procurement
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-012974
Section V: Award of contract
Contract No: 2
Title: Lot 2 – E-mail
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 17
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 17
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
4Net Technologies
346428068
3 Scholar, Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
ACF Technologies (UK) Limited
141876420
Technology House, 48-54 Goldsworth Road
Woking
GU21 6LE
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Doxim Striata Ltd
226125583
Unit 2 Crown Business Centre, High Street, Seal
Kent
TN15 OAJ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forfront Limited
236485004
Paternoster House, 65 St Paul's Churchyard
London
EC4M 8AB
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
294785803
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh, Essex
Essex
SS7 2QL
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Lot 1 – Online (Digital) Communication
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 17
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 17
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
ACF Technologies (UK) Limited
141876420
Technology House, 48-54 Goldsworth Road
Woking
GU21 6LE
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Advanced Digital Innovation (UK) Limited
218774299
Salts Mill, Victoria Road, Saltaire, West Yorkshire
Saltaire
BD18 3LA
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
DrDoctor
218501271
123a Maidenhead Roa
Windsor
SL4 5EY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
EBO.AI (UK) LTD
224338569
St. Crispin House, St. Crispin Way
Rossendale
BB4 4PW
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Fusion Practices Limited
216320371
Unit 6083, 6th Floor, Aldgate Tower, 2 Leman Street,
London
E1 8FA
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
294785803
Suite 203 Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Quadient UK Ltd
770080364
3rd Floor Press Centre, 14 East Bay Lane
London
E15 2GW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Service Level Management Ltd
584948624
Broom House 39/43 London Road, Hadleigh, Essex
Hadleigh
SS7 2QL
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Contract No: 3
Title: Lot 3 – Short Message Service (SMS)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 19
Number of tenders received from SMEs: 12
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
FireText Communications Ltd
210027763
Tremough Innovation Centre, Penryn, Cornwall
Penryn
TR10 9TA
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Link Mobility
238806439
Cross House, 8 Duncannon Street
London
WC2N 4JF
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Netcall Technology Limited
294785803
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Quadient UK Ltd
770080364
3rd Floor, Press Centre, 14 East Bay Lane
London
E15 2GW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh
Essex
SS7 2QL
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Contract No: 4
Title: Lot 4 – Interactive Voice Response (IVR)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Charles Novacroft Direct Limited
236039124
Seebeck House, 1 Seebeck Place, Knowlhill
Milton Keynes
MK5 8FR
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Contract No: 5
Title: Lot 5 – Agent Calls
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Charles Novacroft Direct Limited
236039124
Seebeck House, 1 Seebeck Place, Knowlhill
Milton Keynes
MK5 8FR
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 6
Contract No: 6
Title: Lot 6 – Hybrid Mail
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 12
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 12
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
CFH Docmail Limited
229564810
St Peter's Park, Westfield, Radstock
Radstock
BA3 3UP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Civica UK Ltd
291283976
Southbank Central, 8th Floor, 30 Stamford Street
London
SE1 9LQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
MBA Group Ltd
503189680
MBA House, Garman Road
London
N17 0HW
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Quadient UK Ltd
770080364
3rd Floor, Press Centre, 14 East Bay Lane
London
E15 2GW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh
Essex
SS7 2QL
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Synertec Limited
237228965
2 Chelston Business Park, Castle Road
Wellington
TA21 9JQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Webpost Ltd
218566521
Sucklings Yard, Church Street
Ware
SG12 9EN
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 7
Contract No: 7
Title: Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 16
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 16
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Civica UK Ltd
291283976
Southbank Central, 8th Floor, 30 Stamford Street
London
SE1 9LQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
EBO.AI (UK) LTD
224338569
St. Crispin House, St. Crispin Way, Rossendale
Rossendale
BB4 4PW
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Medallia, Inc
086713372
575 Market Street, Suite 1850, San Francisco
San Francisco
CA 94105
US
NUTS: US
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
294785803
Suite 203 Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Synertec Limited
237228965
2 Chelston Business Park, Castle Road
Wellington
TA21 9JQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 8
Contract No: 8
Title: Lot 8 - Two-way workforce communications
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Multitone Electronics PLC
210209987
Multitone House, Shortwood Copse Lane, Basingstoke
Hampshire
RG23 7NL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
NUTS: US
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Vocera Communications, Inc.
017507091
100 Longwater Avenue, Green Park
Reading
RG2 6GP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 9
Contract No: 9
Title: Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/11/2021
V.2.2) Information about tenders
Number of tenders received: 35
Number of tenders received from SMEs: 18
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 35
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
294785803
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Quadient UK Ltd
770080364
3rd Floor, Press Centre, 14 East Bay Lane
London
E15 2GW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh
Essex
SS7 2QL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The duration referenced in Section II.2.7 is for the placing of orders.
The value provided in Section II.1.5 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support
In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.
The envisaged maximum number of participants to the framework agreement, stated in IV.1.3 is an estimate and is subject to change
VI.4) Procedures for review
VI.4.1) Review body
NHS Shared Business Services
Halyard Court, 31 Broadway
Salford
M50 2UW
UK
E-mail: aidan.woodward2@nhs.net
Internet address(es)
URL: https://www.sbs.nhs.uk/
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
PCR compliant (FTS) procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHSSBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.
VI.5) Date of dispatch of this notice
16/11/2021