Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Optivo
125 High Street
Croydon
CR0 9XP
UK
Contact person: Sabrina O'Brien
Telephone: +44 8001216060
E-mail: Procurement@optivo.org.uk
NUTS: UKI62
Internet address(es)
Main address: http://www.optivo.org.uk
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Call Centre
Reference number: OP7335
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Call Centre
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 288 980.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79512000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.
II.2.5) Award criteria
Quality criterion: Customer Journey
/ Weighting: 25%
Quality criterion: Mobilisation & Resourcing
/ Weighting: 25%
Quality criterion: Working with Optivo
/ Weighting: 10%
Quality criterion: Disaster Recovery
/ Weighting: 10%
Price
/ Weighting:
30%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 022-226619
Section V: Award of contract
Contract No: OP7335
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/10/2022
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Appello Careline Limited
Oregon House, 19 Queensway, New Milton, Hampshire,
New Milton
BH25 5NN
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 288 980.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref:227854)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
03/11/2022