Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Portsmouth Water
PO Box 8, West Street
Havant
PO9 1LG
UK
Contact person: Paul Swaine
Telephone: +44 7918317436
E-mail: paul.swaine@portsmouthwater.co.uk
NUTS: UKJ
Internet address(es)
Main address: https://www.portsmouthwater.co.uk/
Address of the buyer profile: https://portsmouthwater.delta-esourcing.com/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Havant:-Customer-Relation-Management-software-development-services.-*Duplicated*/3B6DBQYNWX
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CRM & Billing System
II.1.2) Main CPV code
72212445
II.1.3) Type of contract
Services
II.1.4) Short description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels.
Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
II.1.5) Estimated total value
Value excluding VAT:
14 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48445000
48444100
72212445
64210000
72415000
48100000
48333000
48480000
48500000
48510000
51000000
72200000
72227000
72263000
72265000
72267000
64216110
72300000
II.2.3) Place of performance
NUTS code:
UKJ
Main site or place of performance:
SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
14 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
This contract is subject to renewal: Yes
Description of renewals:
Initial implementation + 5 year term followed by option to renew for a further 5 year term.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
List and brief description of selection criteria:
Portsmouth Water require a minimum annual turnover of £15m and satisfactory credit rating
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.6) Deposits and guarantees required:
In the event of an unsuitable credit rating for the bidding entity, Portsmouth Water may require a parent company guarantee from a suitably rated parent.
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-028757
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
30/12/2022
Local time: 11:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
30/12/2022
Local time: 11:30
Place:
Portsmouth Water
Information about authorised persons and opening procedure:
Authorised by HEad of Procurement
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=735353484
GO Reference: GO-20221111-PRO-21422440
VI.4) Procedures for review
VI.4.1) Review body
Portsmouth Water
Havant
UK
VI.5) Date of dispatch of this notice
11/11/2022