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Contract Award Notice

Out of Hours Emergency Telephony Service

  • First published: 17 November 2022
  • Last modified: 17 November 2022
  • Version: N/A
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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-035b26
Published by:
Aberdeenshire Council
Authority ID:
AA20463
Publication date:
17 November 2022
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings.

Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier’s contact centre out of office hours.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Aberdeenshire Council

Woodhill House, Westburn Road

Aberdeen

AB16 5GB

UK

Telephone: +44 1467539600

E-mail: cpssprocurement@aberdeencity.gov.uk

NUTS: UKM50

Internet address(es)

Main address: http://www.aberdeenshire.gov.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00232

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Out of Hours Emergency Telephony Service

Reference number: 000-NUNP7755

II.1.2) Main CPV code

79510000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings.

Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Lowest offer: 127 250.00  GBP/ Highest offer: 788 194.10  GBP

II.2) Description

Lot No: 1

II.2.1) Title

Social Care / Social Work and Homelessness Telephony Service

II.2.2) Additional CPV code(s)

79511000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire

II.2.4) Description of the procurement

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings.

Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier’s contact centre out of office hours.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 40

Price / Weighting:  60

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Housing Repairs and Dangerous Buildings Telephony Service

II.2.2) Additional CPV code(s)

79511000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire

II.2.4) Description of the procurement

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings.

Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier’s contact centre out of office hours.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 40

Price / Weighting:  60

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2022/S 000-022213

Section V: Award of contract

Lot No: 1

Title: Social Care / Social Work and Homelessness Telephony Service

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

16/11/2022

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 2

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

SPS Doorguard Limited

The Octagon, 35 Baird Street

Glasgow

G4 0EE

UK

Telephone: +44 1412041440

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 39 750.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Title: Housing Repairs and Dangerous Buildings Telephony Service

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

16/11/2022

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 2

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 0

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

SPS Doorguard Limited

The Octagon, 35 Baird Street

Glasgow

G4 0EE

UK

Telephone: +44 1412041440

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 87 500.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

(SC Ref:712436)

VI.4) Procedures for review

VI.4.1) Review body

Aberdeen Sherriff Court

Union Street

Aberdeen

UK

VI.5) Date of dispatch of this notice

16/11/2022

Coding

Commodity categories

ID Title Parent category
79511000 Telephone operator services Telephone-answering services
79510000 Telephone-answering services Office-support services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
cpssprocurement@aberdeencity.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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