The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Summary

OCID:: ocds-h6vhtk-03c34c
Published by:: Northumberland County Council
Authority ID:: AA20489
Publication date:: 04 November 2023
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

BEST comprises 7 workstreams to Improve value for money, ensure effective delivery of

customer and resident needs, and to improve organisational effectiveness:

Best Service to Customers

Best Use of Resources

Best Use of Technology

Best Value for Money

Best Use of Assets

Best Talent and Opportunity

Best In Class Commissioning

The Council has conducted a Restricted Procurement Procedure.

Scope of Services

To realise the vision and achieve the pace of change the Council recognises it needs support

from an experienced Delivery Partner to support 5 of the above workstreams together with

programme management support.

Specific projects for delivery which require specialist partner expertise, including:

(i) Workforce Blueprint (Job Families Model), Design and Implementation of Business

Centres of Excellence, Transactions Hub, Corporate Business Support Functions

(ii) Research, design and implement and alternative business support/admin operating

model, creating centre of excellence, considering automation of processes and integrating

of functions

(iii) Category Management, Commissioning Framework, Networked Model of

Commissioning and Communities First Modelling

(iv) Customer Insight and Digitial Customer Services, automating end to end processes and

paperless

(v) Streamline Technical Architecture, Information Architecture and Support in the review of

IT / Digital team service structures including job descriptions.

The initial budget is circa £3million for the core deliverables as detailed in Schedule 2 ITT

Specification however the successful Partner is expected to share via risk and reward for

additonal benefits realised subject to the agreement of the Partner and Council.

Cashable savings over the next 3 years are estimated to be circa Low £17.5m High £38.2m as

detailed in the Strategic Business Case. However, the Council considers that with the

support and expertise of a suitably experienced Delivery Partner, additional savings

opportunities will be achievable, for which the Delivery Partner will be ‘rewarded’ for

additional benefits realisation.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Northumberland County Council

County Hall

Morpeth

NE61 2EF

Contact person: Ms Lauren Morgan

Telephone: +44 1670622550

E-mail: lauren.morgan@northumberland.gov.uk

NUTS: UKC2

Internet address(es)

Main address: http://www.northumberland.gov.uk

Address of the buyer profile: http://www.northumberland.gov.uk

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

NCC830B BEST Transformation Delivery Partner

Reference number: DN668978

II.1.2) Main CPV code

79400000

II.1.3) Type of contract

Services

II.1.4) Short description

Northumberland County Council (the Council) is experiencing increasing pressure and

challenge going forward in terms of a changed demand and expectations following Covid and

the ever-increasing financial pressures and predicted funding gaps. The Council is preparing

to procure a Delivery Partner that will support the Council’s three year transformation

journey (BEST) to make the Council more modern, efficient, and fit for purpose whilst

delivering sustainable financial savings.

BEST is not about cutting services, but about transforming the way services are delivered

and how the Council operates to achieve the best outcomes for our customers, staff and

residents. In summary, the key aims are:

Improved customer experience

Enhanced experience for staff

Improved efficiency and effectiveness following a Best Value approach

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 2 886 110.41 GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UKC2

II.2.4) Description of the procurement