Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

02 Contract Notice

Dynamics Support, Development & System Integration

  • First published: 07 November 2023
  • Last modified: 07 November 2023

Contents

Summary

OCID:
ocds-kuma6s-136222
Published by:
Social Care Wales
Authority ID:
AA0289
Publication date:
07 November 2023
Deadline date:
06 December 2023
Notice type:
02 Contract Notice
Has documents:
Yes
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Social Care Wales are seeking to appoint a suitably skilled supplier or consortium to provide maintenance (and BAU support),​ 3rd tier support​ and integrated system development.​ Within the proposed service scope Social Care Wales identify the following sub-services: Dynamics 365 (Carreg) & Marketing, ​Analytics & Reporting, API Integration , Single Sign On (B2C) and Machine Learning / AI​. Please see ITT for full specification. CPV: 72600000, 48000000, 48781000, 48600000, 48610000, 48611000, 48612000, 72212600, 72212610, 72320000, 72321000, 72610000, 72611000, 35710000, 48900000, 72212900, 72514200, 72514300.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Social Care Wales

South Gate House,

Cardiff

CF10 1EW

UK

E-mail: Procurement@socialcare.wales

NUTS: UKL

Internet address(es)

Main address: http://www.socialcare.wales

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0289

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.sell2wales.gov.wales


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.sell2wales.gov.wales


I.4) Type of the contracting authority

Other: Welsh Government Sponsored Body

I.5) Main activity

Social protection

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Dynamics Support, Development & System Integration

II.1.2) Main CPV code

72600000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Social Care Wales are seeking to appoint a suitably skilled supplier or consortium to provide maintenance (and BAU support),​ 3rd tier support​ and integrated system development.​ Within the proposed service scope Social Care Wales identify the following sub-services: Dynamics 365 (Carreg) & Marketing, ​Analytics & Reporting, API Integration , Single Sign On (B2C) and Machine Learning / AI​. Please see ITT for full specification.

II.1.5) Estimated total value

Value excluding VAT: 2 000 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48000000

48781000

48600000

48610000

48611000

48612000

72212600

72212610

72320000

72321000

72610000

72611000

35710000

48900000

72212900

72514200

72514300

II.2.3) Place of performance

NUTS code:

UKL22

II.2.4) Description of the procurement

A dynamics 3rd tier support​, database development, system integration and maintenance (BAU support)​ contract opportunity.

The project will be carried out by open tender with an award date of February 2024, and go live date of April 2024. The full timetable for the project is contained in the contract notice.

There is an estimated budget of GBP 2,400,000 (inclusive of any applicable VAT) agreed for this tender across the full contract term. (6 years).

Please see the attached contract notice for further information and detail of the procurement process and Social Care Wales.

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 90

Cost criterion: Price / Weighting: 10

II.2.6) Estimated value

Value excluding VAT: 2 000 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72

This contract is subject to renewal: Yes

Description of renewals:

The initial contract term will run for 36 months with a possibility of being extended for up to a further 36 months, up to a total period of 72 months (6 years). A break clause will be inserted following the initial 36 month term, which Social Care Wales reserves the right to not enact.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 06/12/2023

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

CY

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 06/12/2023

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=136222.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(WA Ref:136222)

The buyer considers that this contract is suitable for consortia.

VI.4) Procedures for review

VI.4.1) Review body

High Court

Royal Courts of Justice, The Strand

London

WC2A 2LL

UK

Telephone: +44 2079477501

VI.5) Date of dispatch of this notice

07/11/2023

Coding

Commodity categories

ID Title Parent category
72321000 Added-value database services Database services
35710000 Command, control, communication and computer systems Military electronic systems
72600000 Computer support and consultancy services IT services: consulting, software development, Internet and support
72610000 Computer support services Computer support and consultancy services
72212600 Database and operating software development services Programming services of application software
48600000 Database and operating software package Software package and information systems
72320000 Database services Data services
72212610 Database software development services Programming services of application software
48611000 Database software package Database systems
48610000 Database systems Database and operating software package
48612000 Database-management system Database systems
72514200 Facilities management services for computer systems development Computer facilities management services
72514300 Facilities management services for computer systems maintenance Computer facilities management services
72212900 Miscellaneous software development services and computer systems Programming services of application software
48900000 Miscellaneous software package and computer systems Software package and information systems
48000000 Software package and information systems Computer and Related Services
48781000 System management software package System, storage and content management software package
72611000 Technical computer support services Computer support services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
07 November 2023
Deadline date:
06 December 2023 00:00
Notice type:
02 Contract Notice
Authority name:
Social Care Wales
Publication date:
29 January 2024
Notice type:
03 Contract Award Notice - Successful Supplier(s)
Authority name:
Social Care Wales

About the buyer

Main contact:
Procurement@socialcare.wales
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
13/11/2023 11:47
REPLACED FILE: Combined ITT and Specification - Dynamics Support, Development & System Integration
ITT & Specification - section 3.6 amended
13/11/2023 11:50
REPLACED FILE: ITT a Manyleb Cyfunol - Cefnogi, Datblygu ac Integreiddio Systemau Dynamics
ITT a Manyleb Cyfunol - diwygiwyd adran 3.6
13/11/2023 12:13
ADDED FILE: Appendix 12 - Contract
Contract terms and conditions
15/11/2023 12:55
REPLACED FILE: Appendix 1 - Pre-Qualification Questionnaire (PQQ)
Appendix 1 - character count restrictions removed
15/11/2023 12:57
REPLACED FILE: Atodiad 1 - Holiadur Cyn Cymhwyso
Atodiad 1 - Dileu cyfyngiadau cyfrif cymeriad
21/11/2023 16:20
Q&A - Geographical Restrictions
We previously responded to supplier questions "Are there any geographical restrictions on where developers / resources can be based?" with the response "No". However we would like to add that Suppliers shoulder note that in order to access our systems they must be based in the UK.

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional Documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

pdf
pdf848.33 KB
This file may not be accessible.
docx
docx32.85 KB
This file may not be accessible.
pdf
pdf3.13 MB
This file may not be accessible.
pdf
pdf483.04 KB
This file may not be accessible.
docx
docx32.31 KB
This file may not be accessible.
docx
docx40.79 KB
This file may not be accessible.
pdf
pdf148.31 KB
This file may not be accessible.
pdf
pdf193.92 KB
This file may not be accessible.
xlsx
xlsx38.48 KB
This file may not be accessible.
pdf
pdf360.48 KB
This file may not be accessible.
pdf
pdf107.84 KB
This file may not be accessible.
pdf
pdf1.87 MB
This file may not be accessible.
docx
docx31.82 KB
This file may not be accessible.
pdf
pdf3.29 MB
This file may not be accessible.
pdf
pdf467.02 KB
This file may not be accessible.
docx
docx28.08 KB
This file may not be accessible.
docx
docx39.92 KB
This file may not be accessible.
docx
docx23.99 KB
This file may not be accessible.
pdf
pdf163.16 KB
This file may not be accessible.
pdf
pdf170.23 KB
This file may not be accessible.
pdf
pdf1.53 MB
This file may not be accessible.
pdf
pdf138.97 KB
This file may not be accessible.
xlsx
xlsx41.25 KB
This file may not be accessible.

Replaced documents


0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.