Contract notice
Section I: Contracting
authority
I.1) Name and addresses
London and Quadrant Housing Trust
29 – 35 West Ham Lane
Stratford
E15 4PH
UK
Contact person: Procurement
E-mail: groupprocurement@lqgroup.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.lqgroup.org.uk
Address of the buyer profile: https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Other: Housing Association
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Debt Recovery Services (DRS)
Reference number: Head Office 00001674
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:• A DCA that can fulfil all the requirements.• Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)• The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
II.2.4) Description of the procurement
Debt collection services
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
2 x 12 month extensions available.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
APPOINTMENTS AND TRAINING OF ENFORCEMENT AGENTS & CONDITIONS OF SERVICE• The Enforcement Company will be a member of the Civil Enforcement Association and Credit Services Association. They should also hold the following accreditations1. UKAS ISO 9001 – Quality Management Systems2. UKAS ISO 27001 – Information Security Management Systems3. UKAS ISO 14001 – Environmental Management Systems4. CHAS (Contractors Health & Safety Assessment Scheme) or5. UKAS OHSAS 18001 Occupational Health and Safety Management Systems6. Working towards Investor in People (IIP) organisation • The Enforcement Agent must be registered under and conform to all the requirements of the Data Protection Act 2018 and GDPR.• The Service Provider(s), or any Enforcement Agent employed by them, must not subcontract any of the work authorised to be carried out by L&Q.• The Enforcement Agent shall ensure that staff employed by them receives sufficient training to ensure they have proper knowledge and an understanding of the relevant legislation and national standards. All employees must understand their role in the contract when acting as the representative of L&Q.• Enforcement Agents shall be able to advise debtors where they can obtain debt advice within their area.• Enforcement Agents shall behave in a courteous, professional & discreet manner at all times.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
15/12/2023
Local time: 23:59
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
16/12/2023
Local time: 09:00
Place:
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of justice
London
WC2A2LL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
07/11/2023