Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Imperial War Museum
IWM London, Lambeth Road
London
SE1 6HZ
UK
Contact person: Procurement and Resources Officer
Telephone: +44 2074165000
E-mail: erowberry@iwm.org.uk
NUTS: UK
Internet address(es)
Main address: www.iwm.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Recreation, culture and religion
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IWM/2223/DE/3127: IWM Service Design Framework Agreement
II.1.2) Main CPV code
72200000
II.1.3) Type of contract
Services
II.1.4) Short description
IWM (Imperial War Museums) is seeking to gain a better understanding of its digital services from a user’s perspective, gaining a more holistic view of the services we provide, and identifying what we can do better in the future. We hope to appoint a maximum of two Service Design agencies that have experience of helping organisations to transform and grow in this area to help us improve our services.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
156 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Service Design Implementation
II.2.2) Additional CPV code(s)
79400000
79410000
72200000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
IWM would like to start implementing service design across a wide range of projects going forward. We have included two examples of projects (in the blue boxes below) we are hoping to undertake in the next two years. However, we do expect to get budget approval for several more projects during this period.
II.2.5) Award criteria
Quality criterion: Ways of working
/ Weighting: 40
Quality criterion: Business Aims
/ Weighting: 20
Quality criterion: References
/ Weighting: 10
Cost criterion: Cost
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Service Design Training
II.2.2) Additional CPV code(s)
72212931
80500000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
We would like to roll out internal training (to be delivered by our internal Change and Training Manager) on Service Design for more of our colleagues across the wider organisation. This project would help design that training.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-009801
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/07/2023
V.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
CYBER-DUCK LIMITED
04356226
Elstree House, 12 High Street
Elstree
WD6 3EP,
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Hellon Limited
9682853
Amelia House, Crescent Road
Worthing
BN11 1QR
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Interrobang Limited
14466175
18 Riverpark Gardens, Bromley
London
BR2 OBQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
We Are Snook Limited
SC373366
Suite 7.02, Clockwise Savoy Tower, 77 Renfrew Street
Glasgow
G2 3BZ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 156 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
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GO Reference: GO-20231114-PRO-24404804
VI.4) Procedures for review
VI.4.1) Review body
Imperial War Museums
IWM London
London
SE1 6HZ
UK
Telephone: +44 2074165000
VI.5) Date of dispatch of this notice
14/11/2023