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Summary

OCID:: ocds-h6vhtk-03d324
Published by:: City of London Corporation
Authority ID:: AA20640
Publication date:: 18 November 2023
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

(nature and quantity of works, supplies or services or indication of needs and requirements)

The City of London Corporation (the City) invited Tenders for the provision of the Tower Bridge Ticketing System.

Tower Bridge is a popular ticketed tourist attraction, welcoming around 800,000 visitors a year. Visitors purchase entry tickets in advance or at the ticket office on the day of their visit. Ticketing income is around £4m per year.

A new ticketing system is required which can manage.

• Ticket sales (online and on site). Self-guided visits, tours and special events

• Group tours

• School bookings

• Communicating with visitors

• Reporting

• API integration with travel trade providers

The requirements of the Tower Bridge Ticketing System are detailed in (Appendix A)” which relating to this ITT. It contains a summary of the most common needs, desired features, and requests of each area of the attraction, along with space for your responses. The selected vendor will be capable of providing all the services and any additional services listed in the Technical Requirements (Appendix A).

The scope of services should include all software, hardware, and services required to support the implementation (including training and user manuals), data migration, support, and ongoing development.

The duration of the contract is 5 years and will commence on the 1st March 2024, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 2 years. The maximum length of the contract is therefore 7 years.

The estimated value of the contract for 5 years is £345,000.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

City of London Corporation

Guildhall

London

EC2P 2EJ

Contact person: Robert.Pine@cityoflondon.gov.uk

Telephone: +44 2076063030

E-mail: Robert.Pine@cityoflondon.gov.uk

NUTS: UKI

Internet address(es)

Main address: www.cityoflondon.gov.uk

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Tower Bridge Ticketing System

Reference number: itt_COL_17113

II.1.2) Main CPV code

48110000

II.1.3) Type of contract

Supplies

II.1.4) Short description

The City of London Corporation (the City) contract award for the provision of the Tower Bridge Ticketing System contract.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 345 000.00 GBP

II.2) Description

II.2.2) Additional CPV code(s)

48000000

II.2.3) Place of performance

NUTS code:

UKI

Main site or place of performance:

Tower Bridge, Tower Bridge Rd, London, SE1 2UP

II.2.4) Description of the procurement

(nature and quantity of works, supplies or services or indication of needs and requirements)

The City of London Corporation (the City) invited Tenders for the provision of the Tower Bridge Ticketing System.

A new ticketing system is required which can manage.

• Ticket sales (online and on site). Self-guided visits, tours and special events

• Group tours

• School bookings

• Communicating with visitors

• Reporting

• API integration with travel trade providers

The estimated value of the contract for 5 years is £345,000.

II.2.5) Award criteria

Cost criterion: price / Weighting: 20

Cost criterion: Quality / Weighting: 80

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2023/S 000-015636

Section V: Award of contract

Title: Tower Bridge Ticketing System

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

31/10/2023

V.2.2) Information about tenders

Number of tenders received: 13

Number of tenders received by electronic means: 13

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Ventrata Ltd

73 Cornhill

London

EC3V 3QQ

NUTS: UKI

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 329 229.87 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

High Court of England and Wales

Royal Courts of Justice, The Strand

London

WC1A 2LL

VI.4.2) Body responsible for mediation procedures

High Court of England and Wales

Royal Courts of Justice, The Strand

London

WC1A 2LL

VI.4.4) Service from which information about the review procedure may be obtained

Cabinet Office

70 Whitehall

London

SW1A 2AS

VI.5) Date of dispatch of this notice

16/11/2023

Coding

Commodity categories

ID	Title	Parent category
48110000	Point of sale (POS) software package	Industry specific software package
48000000	Software package and information systems	Computer and Related Services

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: Robert.Pine@cityoflondon.gov.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Tower Bridge Ticketing System

Contents

Summary

Abstract

Full notice text

Contract award notice

Section I: Contracting entity

I.1) Name and addresses

I.4) Type of the contracting authority

I.5) Main activity

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

II.1.2) Main CPV code

II.1.3) Type of contract

II.1.4) Short description

II.1.6) Information about lots

II.1.7) Total value of the procurement

II.2) Description

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Section V: Award of contract

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.2) Information about tenders

V.2.3) Name and address of the contractor

V.2.4) Information on value of the contract/lot (excluding VAT)

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

VI.4.2) Body responsible for mediation procedures

VI.4.4) Service from which information about the review procedure may be obtained

VI.5) Date of dispatch of this notice

Coding

Commodity categories

Delivery locations

Alert region restrictions

About the buyer

Further information