Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Scottish Prison Service
One Lochside, 1 Lochside Avenue
Edinburgh
EH12 9DJ
UK
Contact person: SPS Procurement CMT
Telephone: +44 1313303790
E-mail: SPSProcurementcmt@prisons.gov.scot
NUTS: UKM75
Internet address(es)
Main address: http://www.sps.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384
I.4) Type of the contracting authority
National or federal agency/office
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SPS-02244 Microsoft Service Support
Reference number: SPS-02244
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:
-Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents.
-Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.
-Escalation Management – Named resource assigned for critical issues.
-IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)
-Account Management – Designated Customer Success Account Manager
-Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
282 900.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services).
An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
SPS utilised the Mini-Competition route via the Scottish Government DPS for Digital Technology and Cyber Services– Lot 1 (Digital Projects and Services).
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: SPS-02244
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/08/2025
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Bridgeall
The Courtyard, 255 St. Vincent Street
GLASGOW
G2 5QY
UK
Telephone: +44 1412126400
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 282 900.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(SC Ref:807440)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
27 Chambers Street
Edinburgh
EH1 1LB
UK
VI.5) Date of dispatch of this notice
04/11/2025