Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
UK
Contact person: NHSBSA Commercial Team
E-mail: commercialservicesteam@nhsbsa.nhs.uk
NUTS: UKC22
Internet address(es)
Main address: https://www.nhsbsa.nhs.uk/
Address of the buyer profile: https://www.nhsbsa.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce.<br/><br/>The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS.<br/><br/>The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 172 968 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79211110
72212451
72260000
79900000
79410000
79211110
80420000
48450000
72212450
79600000
79631000
48451000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
Newcastle upon Tyne
II.2.4) Description of the procurement
The ESR service is provided under a managed service contract which expires August 2026. Oracle eBusiness Suite underpins the current integrated HR, payroll, learning management and business intelligence capability.<br/><br/>The future NHS workforce solution brings the opportunity to transform the existing ESR service to respond to changes in the wider health and care system. It will support NHS strategic workforce objectives through new and improved functionality and provide data and insights to inform decision making.<br/><br/>The Authority has awarded one contract based on the Cabinet Office Model Services Contract v2.2 for a supplier to fulfil all the requirements below:<br/><br/>i. Transition and takeover of current ESR service by 31 August 2026 including transfer of staff.<br/>ii. Run existing ESR service from 1 September 2026 including ongoing development.<br/>iii. Design, develop, configure and test the future NHS workforce solution from contract award including pilot (early adopter) implementation.<br/>iv. Implementation of future NHS workforce solution including migration of all user organisations from the ESR service to the future NHS workforce solution in advance of the ESR service support end date of 2035.<br/>v. Running the future NHS workforce solution including ongoing development.<br/>vi. Decommission ESR following successful completion of the implementation and migration process.<br/><br/>Functional domains will deliver the capability of the future NHS workforce solution to support NHS organisation’s workforce management needs:<br/><br/>i. Talent Acquisition: end to end hiring experience including demand identification, talent sourcing, job marketing, candidate assessment, applicant tracking and onboarding.<br/>ii. Core HR: employee lifecycle management including organisation management, grievance management, leave management, absentee management, self-service and exit management. The future solution will reflect the NHS organisation structures and allow flexibility for mergers/de-mergers, TUPE and HMRC guidance.<br/>iii. Payroll: third party platform interoperability for time tracking, payroll administration, metrics and analysis. Maintenance of national and local pay scales, allowances and deductions in line with terms & conditions, adhering to legislative requirements such as National Minimum Wage and HMRC thresholds.<br/>iv. Compensation and Benefits: compensation & benefits management, pension contribution deduction, health & wellbeing and recognition.<br/>v. Learning: knowledge management, administration of learning, learning delivery management and development of business leaders.<br/>vi. Career Development: employee career experience covering career paths, coaching, staff mobility and succession planning.<br/>vii. Performance Management: objective setting, performance management, competency assessment and metrics & analysis.<br/><br/>Supporting the functional requirements are a series of non-functional and technical capabilities:<br/><br/>i. Standards and Compliance: adhering to NHS, national and international regulations, policies and standards.<br/>ii. Service Continuity: availability, maintaining and restoring service in accordance with service levels.<br/>iii. Performance & Scalability: increase in number of users, records and demand without degradation of service, and future growth across the health and care system.<br/>iv. System Intelligence: dynamic, future-proof systems, responsive to change in line with workforce needs and technology advances.<br/>v. Security: cyber-security management and adhering to appropriate security standards.<br/>vi. Interoperability: new capability to meet interoperability requirements and ensure ongoing current interfaces where required.<br/>vii. Channels & User Interface: multiple channel access, with accessibility as a core consideration.<br/>viii. Data, Reporting & Analytics: person-centred data management including aggregation, segregation and storage enabling better insights and experiences.<br/>ix. Service Management Support: Service Desk and Incident Management.
II.2.5) Award criteria
Quality criterion: Programme Vision
/ Weighting: 11.5
Quality criterion: Programme Delivery
/ Weighting: 23.5
Quality criterion: Functionality
/ Weighting: 31.5
Quality criterion: Technology
/ Weighting: 23.5
Quality criterion: Social Value
/ Weighting: 10
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
A Price per Quality Point (PQP) evaluation methodology was used where the PQP was calculated by dividing the Price by the Total Quality Score.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-023129
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/10/2025
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from tenderers from non-EU Member States: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Infosys Limited
FC020086
Electronics City, Hosur Road,
Bangalore
560100
IN
E-mail: ukps@infosys.com
NUTS: IN
Internet address(es)
URL: http://www.infosys.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 172 968.00
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 64 %
Short description of the part of the contract to be subcontracted:
HCM SaaS Solution Provider, SaaS Platform provider; Consulting Services; Solution Security.<br/>Cloud & Data stack tools for data migration & Identity Access Management.<br/>Programme Management Office, User Adoption & Organisational Change Management.<br/>Security Product & Service Partner.<br/>Data Archival Solution.<br/>IT Service Management solution.<br/>Welsh Language Translator.<br/>Hardware assets decommission.
Section VI: Complementary information
VI.3) Additional information
i. User organisations of the existing ESR service are mainly NHS Trusts and Bodies. Future scope may widen to include other organisations delivering Primary Care and health and social care pursuant to the Health and Social Care Act 2012, the Health and Care Act 2022 and any successor legislation<br/><br/>ii. Pre-Tender Market Engagement was conducted for this procurement - Find a Tender Service Notice references:<br/><br/>2022/S 000-010156<br/>2022/S 000-008651<br/>2022/S 000-003477<br/>2021/S 000-026774<br/>2021/S 000-015879
VI.4) Procedures for review
VI.4.1) Review body
NHS Business Services Authority
Stella House, Goldcrest Way
Newcastle Upon Tyne
NE15 8NY
UK
E-mail: commercialservicesteam@nhsbsa.nhs.uk
Internet address(es)
URL: https://www.nhsbsa.nhs.uk/
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
In accordance with regulation 87 of the Public Contracts Regulations 2015, the Authority observed a ten (10) calendar day standstill period following notification of the Authority's decision to award the contract. This provided time for unsuccessful tenderers to challenge the award decision prior to the contract being entered into.<br/>The Public Contracts Regulations 2015 provide remedies under statute for aggrieved parties.
VI.5) Date of dispatch of this notice
06/11/2025