Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Council of the City of Wakefield
Wood Street
Wakefield
WF12HQ
UK
Contact person: Cloe Cunniff
E-mail: ccunniff@wakefield.gov.uk
NUTS: UKE45
Internet address(es)
Main address: https://www.wakefield.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Healthwatch Wakefield
Reference number: 95816
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Healthwatch Wakefield is a statutory service which influences and shapes the improvement of Health and Social Care services in Wakefield district or accessed by Wakefield district residents. It follows national standards set by Healthwatch England and is designed to empower local people to influence services. It promotes greater patient and public involvement by actively encouraging participation from residents, particularly seldom heard and under-represented groups such as young people and those facing health inequalities, to ensure diverse voices are represented. Additionally, it strengthens the role of the public in the commissioning, delivery, and scrutiny of local services.
The service will also provide a Wakefield Independent Health Complaints Advocacy Service; a free, independent, and impartial service. The core purpose of the Independent Health Complaints Advocacy Service is to ensure that people who use local NHS services have access to the support they need to clarify and articulate their concerns, to navigate the complaints process and to pursue a resolution to the satisfaction of the people using services or the exhaustion of the process. The Service will play no role in relation to matters where a complainant determines to resort to direct legal action other than appropriate signposting.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
295 305.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKE45
II.2.4) Description of the procurement
The process undertaken for the procurement of the Healthwatch Wakefield service was an Open Competitive Light Touch Regime Procedure under CPR 2015.
The objective of the procurement process was to appoint a single supplier to provide the Healthwatch Wakefield Service. The Healthwatch Wakefield service will also signpost local people with any complaints they may wish to progress in relation to Social Care and/or an NHS service provision to the Wakefield Independent Health Complaints Advocacy Service, which will be provided under the umbrella of the Healthwatch Wakefield Service.
The contract will commence 1st October 2025 with an initial term of 3 years; therefore the expiry date will be 30 September 2028. The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035
II.2.5) Award criteria
Quality criterion: Quality including cost criterion
/ Weighting: 90
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Cost Breakdown
/ Weighting: 5
II.2.11) Information about options
Options:
Yes
Description of options:
The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-005351
Section V: Award of contract
Contract No: 95816
Title: Healthwatch Wakefield
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2025
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Healthwatch Wakefield Ltd
09907848
Healthwatch Wakefield, The Plex,15 Margaret St
Wakefield
WF1 2DQ
UK
NUTS: UKE45
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 295 305.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Wakefield Council
Wakefield
UK
VI.5) Date of dispatch of this notice
17/11/2025