Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Stockport Metropolitan Borough Council
Stopford House, Piccadilly
Stockport
SK13XE
UK
Contact person: Andrew Bottomley
E-mail: andrew.bottomley@star-procurement.gov.uk
NUTS: UKD35
Internet address(es)
Main address: https://www.stockport.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Other: IT Services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SMBC and SHG Netcall Contact Centre Solution
Reference number: UID14869
II.1.2) Main CPV code
72260000
II.1.3) Type of contract
Services
II.1.4) Short description
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution.
Advanced self-serve and call diversion features, with AI capabilities.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
693 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution.
Advanced self-serve and call diversion features, with AI capabilities.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Award of a contract without prior publication of a call for competition in the cases listed below
The procurement falls outside the scope of application of the regulations
Explanation:
Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework
Lot 1: Digital (online) communication
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: UID14869
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/11/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
02831215
Suite 203, Bedford Heights Brickhill Drive
Bedford, Bedfordshire
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 693 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
STAR Procurement
4th Floor, Waterside House, Waterside Plaza
Sale, Trafford
M33 7ZF
UK
VI.5) Date of dispatch of this notice
18/11/2025