Contract for the Provision of Independent Advice and Information Service in Swansea

Procurement reference

CCS-25-180

Procurement description

Swansea Council is seeking to appoint a Swansea based Third Sector/Not for Profit organisation to facilitate and run an Independent Advice and Information Service in Swansea.

People need different types of advice and guidance at different times in their lives and should be able to get help in a way that best meets their needs. We are seeking to appoint an organisation to provide free, independent, confidential and impartial quality assured advice for citizens of Swansea.

Main category

Services

Delivery regions

• UK - United Kingdom

Total value (estimated, excluding VAT)

700000 GBP to 700000GBP

Contract dates (estimated)

01 April 2026, 00:00AM to 31 March 2029, 23:59PM

Extension end date (if all the extensions are used): 31 March 2031

City & County of Swansea

Procedure type

Open procedure

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

CPV classifications

• 75000000 - Administration, defence and social security services

Delivery regions

• UK - United Kingdom

Lot value (estimated)

700000 GBP Excluding VAT

700000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

31 March 2029, 23:59PM

Extension end date (estimated)

31 March 2031, 23:59PM

Can the contract be extended?

Yes

Description of extensions

Contract Period: 01st April 2026– 31st March 2029

with option to extend until 31st March 2031

Participation

Award criteria

Payment terms

Please see procurement documents

Description of risks to contract performance

Please see procurement documents

Tender submission deadline

22 December 2025, 12:00PM

Enquiry deadline

15 December 2025, 12:00PM

Date of award of contract

21 February 2026, 23:59PM

Submission address and any special instructions

Tender documents can be accessed (for free) via the following link;https://etenderwales.bravosolution.co.uk/web/login.shtmlPlease search for the following ITT code and description; ITT: itt_121445 - Contract for the Provision of Independent Advice and Information Services in SwanseaTenders can also be submitted via the e-TenderWales portal; https://etenderwales.bravosolution.co.uk/web/login.shtmlAll suppliers must register on a new UK Government Central Digital Database in addition to be being registered on Sell2Wales in order to be considered for this procurement. Suppliers that wish to participate in this Procurement are responsible for ensuring that the Central Digital Platform contains complete, accurate and up-to-date information about their organisation and any Associated Suppliers which are relevant for the purposes of this Procurement. Suppliers must notify the Authority immediately if it is unable to register on the Central Digital Platform and/or provide accurate and up-to-date information via the Central Digital Platform. Further details on the Central Digital Platform and registration are below:https://www.sell2wales.gov.wales/helpandresources/cdp/procurementact2023 and Information and guidance for suppliers - GOV.UKEconomic operators interested in submitting a tender can download the tender documents from the eTenderWales portal (http://etenderwales.bravosolution.co.uk) you will need to register with eTenderWales if you are not already registered. Please see below instructions on how to register.1. Register your company on the eTenderWales portal (this is only required once):— Navigate to the portal: http://etenderwales.bravosolution.co.uk— Click the “Suppliers register here” link.— Enter your correct business and user details.— Note the username you chose and click “Save” when complete.— You will shortly receive an e-mail with your unique password (please keep this secure).— Agree to the terms and conditions and click “continue”.2. Express an interest in the project:— Login to the portal with your username/password.— Click the “ITTs Open to All Suppliers” link (these are the ITTs open to any registered supplier).— Click on the relevant ITT to access the content.— Click the “Express Interest” button in the “Actions” box on the left-hand side of the page.— This will move the ITT into your “My ITTs” page (this is a secure area reserved for your projects only).— Click on the ITT code. You can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box.3. Responding to the invitation to tender:— You can now choose to “Reply” or “Reject” (please give a reason if rejecting).— You can now use the “Messages” function to communicate with the buyer and seek any clarification.— Note the deadline for completion, then follow the onscreen instructions to complete the ITT.— There may be a mixture of online and offline actions for you to perform (there is detailed online help available).If you require any further assistance use the online help. Alternatively, the BravoSolution helpdesk can be contacted (Monday to Friday, 8:00 to 18:00) on:— E-mail: help@bravosolution.co.uk— Phone: +44 8003684850NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148324(WA Ref:148324)The buyer considers that this contract is suitable for consortia.(WA Ref:149437)The buyer considers that this contract is suitable for consortia bidding.

An electronic auction will be used

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

22 November 2030, 23:59PM

Languages that may be used for submission

• English
• Welsh