Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Sunderland City Council
City Hall, Plater Way,
Sunderland
SR13AA
UK
E-mail: corporate.procurement@sunderland.gov.uk
NUTS: UKC23
Internet address(es)
Main address: https://www.sunderland.gov.uk/
Address of the buyer profile: https://www.sunderland.gov.uk/
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Keeping Well Services Framework
Reference number: KWS01
II.1.2) Main CPV code
85300000
II.1.3) Type of contract
Services
II.1.4) Short description
Framework for the provision of Keeping Well Services (Care & Support at Home for Adults over 18 Years)
Lots 1 to 5 - Care & Support at Home
• Lot 1 - Sunderland East
• Lot 2 - Sunderland West
• Lot 3 - Coalfields
• Lot 4 - Washington
• Lot 5 - Sunderland North
Lot 6 - Care and Support in the Home: Overnight Care
Lot 7 - Live in Care Service
Lot 8 - Carer Support Service (Carer Relief)
Lot 9 - Support Services (Ad-Hoc) Care and Support in the Home
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
100 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Care and Support in the Home Daytime (Sunderland East)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Cost criterion: Price Declaration
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Care and Support in the Home Daytime (Sunderland West)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Cost criterion: Price Declaration
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Care and Support in the Home Daytime (Coalfields)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Cost criterion: Price Declaration
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Care and Support in the Home Daytime (Washington)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Cost criterion: Price Declaration
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Care and Support in the Home Daytime (Sunderland West)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Cost criterion: Price Declaration
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Care & Support in the Home - Overnight Care
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single contractor lot for the provision of Care & Support for Adults over 18 years : Full Overnight Service and Overnight Pop in Service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 95
Cost criterion: Price Declaration
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 7
II.2.1) Title
Live in Care Service
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of live in Care & Support in the Home for Adults over 18 years
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Price
/ Weighting: 65
Cost criterion: Social Value
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 8
II.2.1) Title
Carer Support Service (Carer Relief)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years for people living in their own home who are supported by an unpaid Carer. The Service will support Adult Carers aged 18 years or over to have a break from their caring role
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 95
Cost criterion: Price Declaration
/ Weighting: 0
Cost criterion: Social Value
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 9
II.2.1) Title
Support Services (Ad hoc) Care & Support in the Home
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKC23
II.2.4) Description of the procurement
Multiple Contractor lot for the provision of Care & Support in the Home for Adults over 18 years on an ad hoc basis.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 95
Cost criterion: Price Declaration
/ Weighting: 0
Cost criterion: Social Value
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-037566
Section V: Award of contract
Lot No: Lot 2
Title: Care and Support in the Home Daytime (Sunderland West)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 20
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Care Quality Services Ltd
11696513
Colchester
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
30 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 3
Title: Care and Support in the Home Daytime (Coalfields)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 22
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Care and Support Group Ltd
089655397
Stanley
UK
E-mail: corporate.procurement@sunderland.gov.uk
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
30 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 4
Title: Care and Support in the Home Daytime (Washington)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 23
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hales Group Ltd
3756814
Peterborough
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
30 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 5
Title: Care and Support in the Home Daytime (Sunderland North)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 22
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Vestra Homecare Limited
7528116
Sunderland
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
30 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 6
Title: Care and Support in the Home: Overnight Care
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 16
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Comfort Call Limited
05763279
Nottingham
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
30 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 7
Title: Live in Care Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 19
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Care Quality Services Ltd
11696513
Colchester
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 8
Title: Carer Support Service (Carer Relief)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 14
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Comfort Call Limited
05763279
Nottingham
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Comfort Call Limited
05763279
Nottingham
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Care Quality Services Ltd
11696513
Colchester
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Care and Support Group Ltd
089655397
Stanley
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hales Group Ltd
3756814
Peterborough
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Vestra Homecare Limited
7528116
Sunderland
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Westhome Care Services
07298807
Sunderland
UK
NUTS: UKC23
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Thorncliffe Homecare Limited (Hark Group Holdings)
07129635
Sunderland
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Collens Healthcare Ltd
13124764
Gloucester
UK
NUTS: UKC23
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Elegance Care and Support Ltd
12626412
Sunderland
UK
NUTS: UKC23
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allbrite Medical Staffing Ltd T/A Allbrite Care
13829788
Middlesborough
UK
NUTS: UKC23
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: Lot 9
Title: Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Kelly Park Limited
04193512
Consett
UK
NUTS: UKC23
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
5 000 000.00
GBP
/ Highest offer:
20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Title: Care and Support in the Home Daytime (Sunderland East)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/10/2025
V.2.2) Information about tenders
Number of tenders received: 22
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Comfort Call Limited
0576327
Nottingham
UK
NUTS: UKC23
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
10 000 000.00
GBP
/ Highest offer:
30 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Sunderland City Council
Sunderland
UK
VI.5) Date of dispatch of this notice
28/11/2025