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Cymraeg

UK4

Digital Experience Platform

  • First published: 07 November 2026
  • Last modified: 07 November 2026
  • Version: N/A

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-06c4af
Published by:
British Business Bank Plc
Authority ID:
AA82902
Publication date:
07 November 2026
Deadline date:
24 November 2026
Notice type:
UK4
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

British Business Bank (BBB) is seeking to procure a Digital Experience Platform (DXP) comprising cloud hosting and support services, a Drupal-based Content Management System (CMS), Digital Asset Management (DAM), Digital Quality Management (DQM), Consent Management Platform (CMP), Digital Experience Optimisation (DXO), and associated security and compliance capabilities. The solution must provide a modern, scalable, secure and integrated platform to support BBB’s external digital estate, enabling improved content management, digital governance, accessibility, privacy compliance, content quality, asset management and user experience.The DXP will provide an integrated platform for managing multiple websites, structured content, digital assets, consent preferences, content quality, accessibility monitoring, analytics and optimisation activity. This set of software services will be backed by human support, technical and account management but will not include creative, design or development services. The Services will initially support BBB's British Business Bank and Start Up Loans websites and must be capable of supporting additional BBB websites, domains and digital channels during the Contract.BBB has a clear strategic vision for its DXP: to consolidate fragmented digital platform services into a single accountable supplier arrangement, reduce operational complexity, improve service performance, and establish a scalable operating model that supports long-term platform stability, security and value for money.The contract is intended to provide a long-term strategic DXP capability, supporting the organisation's evolving digital requirements and objectives. Recognising the pace of technological development and the changing nature of the digital services market, the contract will allow for a degree of flexibility to accommodate emerging technologies, evolving user needs, market developments an opportunities for continuous improvement.For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Sheffield:-Computer-platforms./E34798649FTo respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/E34798649F

Full notice text

Scope

Procurement reference

P3648

Procurement description

British Business Bank (BBB) is seeking to procure a Digital Experience Platform (DXP) comprising cloud hosting and support services, a Drupal-based Content Management System (CMS), Digital Asset Management (DAM), Digital Quality Management (DQM), Consent Management Platform (CMP), Digital Experience Optimisation (DXO), and associated security and compliance capabilities. The solution must provide a modern, scalable, secure and integrated platform to support BBB’s external digital estate, enabling improved content management, digital governance, accessibility, privacy compliance, content quality, asset management and user experience.

The DXP will provide an integrated platform for managing multiple websites, structured content, digital assets, consent preferences, content quality, accessibility monitoring, analytics and optimisation activity. This set of software services will be backed by human support, technical and account management but will not include creative, design or development services. The Services will initially support BBB's British Business Bank and Start Up Loans websites and must be capable of supporting additional BBB websites, domains and digital channels during the Contract.

BBB has a clear strategic vision for its DXP: to consolidate fragmented digital platform services into a single accountable supplier arrangement, reduce operational complexity, improve service performance, and establish a scalable operating model that supports long-term platform stability, security and value for money.

The contract is intended to provide a long-term strategic DXP capability, supporting the organisation's evolving digital requirements and objectives. Recognising the pace of technological development and the changing nature of the digital services market, the contract will allow for a degree of flexibility to accommodate emerging technologies, evolving user needs, market developments an opportunities for continuous improvement.

For more information about this opportunity, please visit the eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Sheffield:-Computer-platforms./E34798649F

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/E34798649F

Main category

Services

Delivery regions

  • UK - United Kingdom

Total value (estimated, excluding VAT)

3500000.00 GBP to 3500000.00GBP

Contract dates (estimated)

08 March 2027, 00:00AM to 07 March 2035, 23:59PM

Extension end date (if all the extensions are used): 07 March 2037

Contracting authority

British Business Bank Plc

Identification register:

  • GB-PPON

Address 1: Steel City House, 2 West Street

Town/City: Sheffield

Postcode: S1 2GQ

Country: United Kingdom

Public Procurement Organisation Number: PGTM-8337-GYXM

NUTS code: UKE32

Contact name: Amy Fraser

Email: amy.fraser@british-business-bank.co.uk

Telephone: 01142502892

Organisation type: Public authority - central government

Procedure

Procedure type

Competitive flexible procedure

Reduced Tendering Period

Qualifying planned procurement notice

Is the total value above threshold?

Above threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 30211300 - Computer platforms
  • 48000000 - Software package and information systems
  • 48220000 - Internet and intranet software package
  • 48800000 - Information systems and servers
  • 72200000 - Software programming and consultancy services

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

3500000.00 GBP Excluding VAT

4200000.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

08 March 2027, 00:00AM

Contract end date (estimated)

07 March 2035, 23:59PM

Extension end date (estimated)

07 March 2037, 23:59PM

Can the contract be extended?

Yes

Description of extensions

2x 12 month extensions, totalling up to 24 months (2 years)

Participation

Conditions

Economic

Conditions of participation

By award of contract:

a.Employer’s (Compulsory) Liability Insurance = £5,000,000

b.Public Liability Insurance = £5,000,000

c.Professional Indemnity Insurance = £5,000,000

d.Product Liability Insurance = £5,000,000

e.Cyber Security Insurance = £2,500,000

Conditions

Economic

Conditions of participation

ISO 27001 Information Security Management, SOC 2 Type 2 / Cyber Essentials Plus (or equivalent)

Technical standards - Encryption in transit using TLS 1.2 or higher and encryption at rest using AES-256 or equivalent industry standards

Drupal-based solution and experience

Award criteria

Type: price

Name

Criterion 1

Weighting: 30

Weighting type: percentageExact

Type: quality

Name

Criterion 2

Description

50% quality, 20%demo

Weighting: 70

Weighting type: percentageExact

Contract terms and risks

Payment terms

30-day payment terms (following receipt of valid undisputed invoice) quoting the correct PO number.

Invoice to include a breakdown of the applicable charges.

Submission

Expression of interest deadline

23 November 2026, 13:00PM

Enquiry deadline

13 November 2026, 23:59PM

Date of award of contract

01 February 2027, 23:59PM

Submission address and any special instructions

Delta E Sourcing Portalhttps://www.delta-esourcing.com/respond/E34798649F

May tenders be submitted electronically?

Yes

Languages that may be used for submission

  • English

Documents

ID

conflictOfInterest

Document type

Conflict of interest

Description

Not published

Coding

Commodity categories

ID Title Parent category
30211300 Computer platforms Mainframe computer
48800000 Information systems and servers Software package and information systems
48220000 Internet and intranet software package Networking, Internet and intranet software package
48000000 Software package and information systems Computer and Related Services
72200000 Software programming and consultancy services IT services: consulting, software development, Internet and support

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.
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