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UK4

ID 6575748 - DFE – OITFET - Provision, Implementation, and Support of a Case Management System, Customer Portal and Integration with a Public Register

  • First published: 07 November 2026
  • Last modified: 07 November 2026
  • Version: N/A
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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-05553f
Published by:
Department for the Economy
Authority ID:
AA58470
Publication date:
07 November 2026
Deadline date:
05 December 2026
Notice type:
UK4
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Department for Economy (DfE), Office of the Industrial Tribunals and Fair Employment Tribunal (OITFET), have a requirement for the provision, implementation, and support of a Case Management System, Customer Portal and integration with their Public Register. Suppliers should refer to Schedule 2 - Specification for full details relating to the deliverables and requirements of this contract.

Full notice text

Scope

Procurement reference

ID 6575748

Procurement description

Department for Economy (DfE), Office of the Industrial Tribunals and Fair Employment Tribunal (OITFET), have a requirement for the provision, implementation, and support of a Case Management System, Customer Portal and integration with their Public Register. Suppliers should refer to Schedule 2 - Specification for full details relating to the deliverables and requirements of this contract.

Main category

Services

Delivery regions

  • UKN - Northern Ireland

Total value (estimated, excluding VAT)

3506954 GBP to 3506954GBP

Contract dates (estimated)

29 January 2027, 00:00AM to 30 December 2031, 23:59PM

Extension end date (if all the extensions are used): 30 December 2036

Contracting authority

Department for the Economy

Identification register:

  • GB-PPON

Address 1: Adelaide House, 39/49 Adelaide Street

Town/City: BELFAST

Postcode: BT2 8FD

Country: United Kingdom

Website: https://www.economy-ni.gov.uk/

Public Procurement Organisation Number: PZXX-5679-MBYZ

NUTS code: UKN06

Email: SSDAdmin.CPD@finance-ni.gov.uk

Organisation type: Public authority - central government

Devolved regulations that apply: Northern Ireland

Procedure

Procedure type

Competitive flexible procedure

Is the total value above threshold?

Above threshold

Trade agreements

Government Procurement Agreement (GPA)

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72200000 - Software programming and consultancy services
  • 72230000 - Custom software development services
  • 72250000 - System and support services
  • 72252000 - Computer archiving services
  • 72260000 - Software-related services
  • 72261000 - Software support services
  • 72262000 - Software development services
  • 72263000 - Software implementation services
  • 72268000 - Software supply services
  • 72300000 - Data services
  • 72310000 - Data-processing services
  • 72317000 - Data storage services
  • 72320000 - Database services
  • 72322000 - Data management services
  • 72330000 - Content or data standardization and classification services

Delivery regions

  • UKN - Northern Ireland

Lot value (estimated)

3506954 GBP Excluding VAT

4208344.80 GBP Including VAT

Contract start date (estimated)

29 January 2027, 00:00AM

Contract end date (estimated)

30 December 2031, 23:59PM

Extension end date (estimated)

30 December 2036, 23:59PM

Can the contract be extended?

Yes

Description of extensions

Three optional extensions of up to two years, two years and one year (2+2+1years).

Does the lot include options?

Yes

Description of options

The Contracting Authority reserves the right to request;

additional service days for the purposes of development, innovation and continuous improvement; additional training days; and additional storage

Participation

Conditions

Economic

Conditions of participation

CoP1: Company Experience, CoP2: Certification 1 Suppliers, any SIMS Sub-contractor, any Key Subcontractor and any Higher-risk Subcontractor must hold a valid Cyber Essentials Plus Certificate (or equivalent*) as of the closing date of this competition, CoP3: Certification 2 Suppliers, any SIMS Sub-contractor, any Key Subcontractor and any Higher-risk Subcontractor must hold a valid ISO/IEC27001:2022 Certificate (or equivalent*) as of the closing date of this competition.

Award criteria

Type: quality

Name

AC1 - Development and Implementation

Description

As per tender documentation

Weighting: 17.50

Weighting type: percentageExact

Type: quality

Name

AC2 - Effectiveness of Solution

Description

As per tender documentation

Weighting: 18.20

Weighting type: percentageExact

Type: quality

Name

AC3 - Contract and Account Management

Description

As per tender documentation

Weighting: 8.40

Weighting type: percentageExact

Type: quality

Name

AC4 - Security

Description

As per tender documentation

Weighting: 9.10

Weighting type: percentageExact

Type: quality

Name

AC5 - Hosting and Data Handling

Description

As per tender documentation

Weighting: 6.30

Weighting type: percentageExact

Type: quality

Name

AC7 - Social Value Methodology

Description

As per tender documentation

Weighting: 10.50

Weighting type: percentageExact

Type: price

Name

AC8 - Total Contract Price

Description

As per tender documentation

Weighting: 30

Weighting type: percentageExact

Contract terms and risks

Payment terms

For further details on invoicing procedures please see : https://www.finance-ni.gov.uk/articles/account-ni-good-invoicing-practice.

Contract Value: The estimated value figure indicated in the Scope Section represents an overall estimated contract value. This value reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the contracting Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Suppliers remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Supplier in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and a Supplier shall have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the Contracting Authority.

Description of risks to contract performance

The Contracting Authority has identified the following risks as risks that satisfy the criteria of Schedule 8 sub-paragraph (6)(a) of the Procurement Act 2023 i.e. that the risk/s could jeopardise the satisfactory performance of the contract but, because of its/their nature, cannot be addressed in the contract as awarded:

i) consumption/usage of licenses for the case management solution and/or customer portal may increase or decrease due to unforseen circumstances

ii) the number of additional service days, training days or storage required may increase due to unforseen circumstances.

The Contracting Authority has concluded that there is a possibility that the contract may have to be modified as a result of a materialisation of the known risk/s at a later date in accordance with Schedule 8 paragraph 5 of the Procurement Act 2023.

Exclusions: If at any time during the procurement, or post award, it comes to the attention of the Contracting Authority (CA) or CPD, by whatever means, that a Supplier has become excluded or excludable as per Sec 57 of the PA 2023, the CA, after compliance with its obligations under the PA 23, reserves the right to exclude said Supplier from the procurement procedure or terminate any contract they have been awarded. The Contracting Authority expressly reserves the rights: (I). not to award any contract as a result of the procurement process commenced by publication of this notice; (II). to make whatever changes it may see fit to the content and structure of the tendering Competition; (III). to award (a) contract(s) in respect of any part(s) of the services covered by this notice; and (IV). to award contract(s) in stages, and in no circumstances will the Authority be liable for any costs incurred by candidates. This project will be used to progress the Governments wider social, economic and environmental objectives

Submission

Tender submission deadline

04 December 2026, 15:00PM

Enquiry deadline

24 November 2026, 15:00PM

Date of award of contract

12 January 2027, 23:59PM

Submission address and any special instructions

Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

May tenders be submitted electronically?

Yes

Languages that may be used for submission

  • English

Documents

ID

conflictOfInterest

Document type

Conflict of interest

Description

Not published

Coding

Commodity categories

ID Title Parent category
72252000 Computer archiving services System and support services
72330000 Content or data standardization and classification services Data services
72230000 Custom software development services Software programming and consultancy services
72322000 Data management services Database services
72300000 Data services IT services: consulting, software development, Internet and support
72317000 Data storage services Data-processing services
72320000 Database services Data services
72310000 Data-processing services Data services
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
72262000 Software development services Software-related services
72263000 Software implementation services Software-related services
72200000 Software programming and consultancy services IT services: consulting, software development, Internet and support
72268000 Software supply services Software-related services
72261000 Software support services Software-related services
72260000 Software-related services Software programming and consultancy services
72250000 System and support services Software programming and consultancy services

Delivery locations

ID Description
There are no delivery locations for this notice.

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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