Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Transport for London
5 Endeavour Square
London
E201JN
UK
Contact person: Lavinia Tidy-Jones
E-mail: laviniatidyjones@tfl.gov.uk
NUTS: UKI41
Internet address(es)
Main address: https://tfl.gov.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Accessibility Insight Package
Reference number: TfL 96007
II.1.2) Main CPV code
73110000
II.1.3) Type of contract
Services
II.1.4) Short description
Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
878 562.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Provision of accessibility market research services, including management of a panel of disabled customers, delivery of regular tracking and ad hoc research, analysis, reporting and insight generation to support accessibility-related decision-making and service improvement across Transport for London's transport network.
This was a mini competition via the GCA Research and Insights Framework DPS (RM6126).
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The award of this contract is lawful without the prior publication of a standalone Tender Notice because it constitutes a call-off contract from an established Dynamic Purchasing System (DPS) in accordance with PCR2015.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/11/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ESRO Limited (Revealing Reality)
16283528
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 878 562.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
For the purposes of this award notice, the contract commencement date has been recorded as today's date, as the system does not permit a future start date. The actual contract commencement date is 8 December 2026.
VI.4) Procedures for review
VI.4.1) Review body
The Public Procurement Review Service
London
UK
VI.5) Date of dispatch of this notice
10/11/2026