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Summary

OCID:: ocds-kuma6s-173411
Published by:: Social Care Wales
Authority ID:: AA0289
Publication date:: 12 November 2026
Deadline date:: 02 December 2026
Notice type:: Contract Notice
Has documents:: Yes
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

Social Care Wales is undertaking a discovery programme exploring case recording practice across adult and children's social care in Wales. We have completed an initial discovery and developed a narrower set of research questions that warrant further investigation. We are now seeking an experienced user research partner to provide independent challenge and support the next stage of the programme. This commission is not intended simply to provide additional research capacity. We are looking for a partner who can bring expertise, challenge assumptions, contribute methodological rigour and help strengthen the overall evidence base. We are taking a user research approach rather than an academic approach. We therefore welcome proposals from suppliers with experience of discovery research, user-centred design, service improvement and evidence-led decision-making. We seek practical user-centred insights to support programme decision-making rather than a formal academic research study. Please see RFQ for full specification.

Full notice text

CONTRACT NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of: Procurement Team	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales Electronic access to information: https://www.sell2wales.gov.wales Electronic submission of tenders and requests to participate: https://www.sell2wales.gov.wales

1.2 Address from which documentation may be obtained

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of:	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales

1.3 Completed documents must be returned to:

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of:	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales

2 Contract Details

2.1 Title

Independent Review and User Research into Social Care Case Recording Practice in Wales

2.2 Description of the goods or services required

Social Care Wales is undertaking a discovery programme exploring case recording practice across adult and children's social care in Wales.

We have completed an initial discovery and developed a narrower set of research questions that warrant further investigation.

We are now seeking an experienced user research partner to provide independent challenge and support the next stage of the programme.

This commission is not intended simply to provide additional research capacity. We are looking for a partner who can bring expertise, challenge assumptions, contribute methodological rigour and help strengthen the overall evidence base.

We are taking a user research approach rather than an academic approach. We therefore welcome proposals from suppliers with experience of discovery research, user-centred design, service improvement and evidence-led decision-making. We seek practical user-centred insights to support programme decision-making rather than a formal academic research study.

Please see RFQ for full specification.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=173411.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	73110000		Research services
	73210000		Research consultancy services
	79310000		Market research services
	79315000		Social research services
	79419000		Evaluation consultancy services

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Total quantity or scope of tender

There is a budget of £20,000 (inclusive of any applicable VAT) agreed for this quote.

The contract will run from 4 January - 24 March 2027.

3 Conditions for Participation

3.1 Minimum standards and qualification required

4 Administrative Information

4.1 Type of Procedure

Single stage

4.2 Reference number attributed to the notice by the contracting authority

N/a

4.3 Time Limits

Time-limit for receipt of completed tenders
02-12-2026 Time 12:00

Estimated award date
04-01-2027

4.5 Language or languages in which tenders or requests to participate can be drawn up

EN CY

4.6 Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1 Additional Information

(WA Ref:173411)

The buyer considers that this contract is suitable for consortia bidding.

5.2 Additional Documentation

The following additional documents relating to this notice are available from the site:

Request for Quote - Independent Review & User Research into Social Care Case Recording Practice in Wales

Appendix 1 - Cover Sheet

Appendix 2 – Technical Quality Response Document

Appendix 3 – Financial and Pricing Response Document

Appendix 4 – Social Care Wales’s tone of voice guidelines

Appendix 5 – Social Care Wales’s branding guidelines

Atodiad 1 - Taflen Glawr

Atodiad 4 - Canllaw ein llais Gofal Cymdeithasol Cymru

Atodiad 5 - Canllawiau brand Gofal Cymdeithasol Cymru

Atodiad 2 - Dogfen Ymateb Ansawdd (2)

Atodiad 3 - Dogfen Ymateb Ariannol (1)

Cy - RFQ - Adolygiad Annibynnol ac Ymchwil i Ddefnyddwyr i Arferion Cofnodi Achosion Gofal Cymdeithasol yng Nghymru

5.3 Publication date of this notice

12-11-2026

SF 51a

Coding

Commodity categories

ID	Title	Parent category
79419000	Evaluation consultancy services	Business and management consultancy services
79310000	Market research services	Market and economic research; polling and statistics
73210000	Research consultancy services	Research and development consultancy services
73110000	Research services	Research and experimental development services
79315000	Social research services	Market research services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Postbox – for Buyers and Suppliers

Q&A

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Additional documents

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Current documents

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Replaced documents

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Independent Review and User Research into Social Care Case Recording Practice in Wales

Contents

Summary

Abstract

Full notice text

CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

2.2

Description of the goods or services required

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

4.2

Reference number attributed to the notice by the contracting authority

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox