Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Synchronicity Care Ltd on behalf of County Durham & Darlington NHS Foundation Trust
Centre For Health, Whitehouse Business Park, County Durham
Peterlee
SR8 2RU
UK
Telephone: +44 1915692818
E-mail: mark.hughes16@nhs.net
NUTS: UKC
Internet address(es)
Main address: https://www.cddft.nhs.uk/
Address of the buyer profile: https://www.cddft.nhs.uk/our-services/non-clinical-services/procurement.aspx
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SP1395 Provision of a managed lone worker system and responder service, including search facility.
Reference number: SP1395
II.1.2) Main CPV code
75241000
II.1.3) Type of contract
Services
II.1.4) Short description
The Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system which is not part of this specification whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.
The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service which will be available 24 hours a day, 365 days a year to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
97 410.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
75241000
II.2.3) Place of performance
NUTS code:
UK
UKC
II.2.4) Description of the procurement
The Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system (not part of this specification) whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.
The system must be accessed via a web browser.
The service provision, system availability and associated training is expected to be completed within two months of the Contract being signed.
The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system. The responder service can be broken down into 3 elements:
EN Standard form 02 — Contract notice 5 / 16
— A 24 hour, 365 days a year call centre facility to acknowledge and respond to alarms raised by the Lone
Worker system; and
— A manned (uniformed SIA accredited security service) response search for unaccounted lone workers.
— Where necessary, escalating the alarm to the local Police force.
Geographical Coverage
The Responder Service, including the manned (uniformed SIA accredited security service) response search, will cover all of the Trust's geographical area of work (currently County Durham, Darlington, Cleveland, Tyne & Wear) and be able to be flexible dependant on current and future service provision.
Accreditation
The Managed Service Provider must be accredited to ISO 9001 as a minimum.
Contract period 24 months with options for a further 3 x 12 month extensions.
II.2.5) Award criteria
Quality criterion: System functionality and call centre requirements
/ Weighting: 15
Quality criterion: Management information
/ Weighting: 15
Quality criterion: System administration
/ Weighting: 10
Quality criterion: Security
/ Weighting: 10
Quality criterion: Training and implementation
/ Weighting: 10
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This is an award notice.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 114-230718
Section V: Award of contract
Contract No: SP1395
Title: Lone Worker Managed System and Responder Service, including Search Facility.
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
26/09/2017
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Skyguard Ltd
457 Kingston Road, Epsom
Surrey
KT19 0DB
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 97 410.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Synchronicity Care Ltd
Centre for Health, Whitehouse Business Park
Peterlee
SR8 2RU
UK
VI.5) Date of dispatch of this notice
29/09/2017