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Contract Notice

Provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

  • First published: 06 October 2018
  • Last modified: 06 October 2018

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Dorset County Council
Authority ID:
AA20569
Publication date:
06 October 2018
Deadline date:
05 November 2018
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Lot 1: Local Healthwatch Service. Functions:

1) promoting, and supporting the involvement of local people in the commissioning, provision and scrutiny of local care services;

2) enabling local people to monitor and review the commissioning, decommissioning and provision of local care services;

3) obtaining the views of local people about their needs for, and their experiences of local care services and making those views known. Making reports and recommendations about how local care services could or ought to be improved to those responsible for commissioning, providing, managing or scrutinising those services and to the Healthwatch England committee of the Care Quality Commission;

4) ensure consumers are aware of and able to access good quality information and advice from existing provisions that supports choice and control in accessing services and support;

5) seeking views on the experiences of local people and making those known to the Healthwatch England committee of CQC;

6) making recommendations to the Healthwatch England committee of CQC to advise CQC about special reviews or investigations to conduct (where the circumstances justify doing so making such recommendations direct to CQC);

7) making recommendations to the Healthwatch England committee of CQC to publish reports under Section 45(3) of the Health and Social Care Act 2008 about particular matters;

8) giving to the Healthwatch England committee of CQC such assistance as it may require enabling it to carry out its functions effectively, efficiently and economically.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Dorset County Council

Dorset County Council, County Hall

Dorchester

DT1 1XJ

UK

Contact person: Mrs Angela Pavey

Telephone: +44 1305221280

E-mail: angela.pavey@dorsetcc.gov.uk

NUTS: UKK22

Internet address(es)

Main address: http://www.dorsetforyou.com/

Address of the buyer profile: http://www.dorsetforyou.com/

I.1) Name and addresses

Bournemouth Borough Council

Town Hall, St Stephen's Road

Bournemouth

BH2 6DY

UK

Telephone: +44 1202451451

E-mail: enquiries@bournemouth.gov.uk

NUTS: UKK21

Internet address(es)

Main address: http://www.bournemouth.gov.uk

I.1) Name and addresses

Borough of Poole

Civic Centre

Poole

BH15 2RU

UK

Telephone: +44 1202633633

E-mail: enquiries@poole.gov.uk

NUTS: UKK21

Internet address(es)

Main address: http://archive.poole.gov.uk

I.2) Joint procurement

The contract involves joint procurement

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

www.supplyingthesouthwest.org.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

www.supplyingthesouthwest.org.uk


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

Reference number: DN326693

II.1.2) Main CPV code

85000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Local authorities are required under the Health and Social Care Act 2012 to procure an organisation to provide a Local Healthwatch service. The Act also makes provision for Local Authorities to make arrangements for the delivery of an independent complaints advocacy service in relation to their area, for complaints relating to the provision of health services. Both of these services are being re-procured to cover the geographical areas of Bournemouth, Dorset and Poole.

II.1.5) Estimated total value

Value excluding VAT: 2 000 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

Maximum number of lots that may be awarded to one tenderer: 2

The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lot 1 and Lot 2.

II.2) Description

Lot No: 1

II.2.1) Title

Local Healthwatch Service

II.2.2) Additional CPV code(s)

85320000

II.2.3) Place of performance

NUTS code:

UKK21

UKK22

II.2.4) Description of the procurement

Lot 1: Local Healthwatch Service. Functions:

1) promoting, and supporting the involvement of local people in the commissioning, provision and scrutiny of local care services;

2) enabling local people to monitor and review the commissioning, decommissioning and provision of local care services;

3) obtaining the views of local people about their needs for, and their experiences of local care services and making those views known. Making reports and recommendations about how local care services could or ought to be improved to those responsible for commissioning, providing, managing or scrutinising those services and to the Healthwatch England committee of the Care Quality Commission;

4) ensure consumers are aware of and able to access good quality information and advice from existing provisions that supports choice and control in accessing services and support;

5) seeking views on the experiences of local people and making those known to the Healthwatch England committee of CQC;

6) making recommendations to the Healthwatch England committee of CQC to advise CQC about special reviews or investigations to conduct (where the circumstances justify doing so making such recommendations direct to CQC);

7) making recommendations to the Healthwatch England committee of CQC to publish reports under Section 45(3) of the Health and Social Care Act 2008 about particular matters;

8) giving to the Healthwatch England committee of CQC such assistance as it may require enabling it to carry out its functions effectively, efficiently and economically.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

The Council reserves the right to extend the initial contract (of 36 months) by a further contract period (of up to 24 months).

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Independent Complaints Advocacy (NHS Services)

II.2.2) Additional CPV code(s)

85312300

II.2.3) Place of performance

NUTS code:

UKK21

UKK22

II.2.4) Description of the procurement

Lot 2: Independent Complaints Advocacy (NHS Services). The service will ensure that independent advocacy skills are used to provide practical support and direction to people, to assist them in finding a resolution to their complaint, about NHS services in the local authority areas of Bournemouth, Poole and Dorset. The service must be fully compliant with all relevant regulations of the Health and Social Care Act 2012.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

The Council reserves the right to extend the initial contract (of 36 months) by a further contract period (of up to 24 months).

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As stated in the procurement document.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 05/11/2018

Local time: 14:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 05/11/2018

Local time: 14:30

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

Local Government Review 2019:

Tenderers are asked to note that, In February 2017, to best protect public services and represent the whole of Dorset as the Government continues to reduce the funding it gives to local councils, six Dorset councils — including Dorset County Council — submitted a proposal to replace the nine authorities with two unitary for all Dorset. This proposal is known as “Future Dorset”.

In February 2018, the Secretary of State agreed that the current nine councils across Dorset will be dissolved at the end of March 2019 and 2 new organisations, known as “Dorset Council” and “Bournemouth, Christchurch and Poole Council” will come into effect from 1.4.2019.

Accordingly the winning bidder(s) will contract with Dorset Council and Bournemouth, Christchurch and Poole Council.

The Council reserves the right not to award a contract, to make whatever changes it sees fit to the timing of the procurement process or to cancel the process in its entirety at any stage and, where it considers it appropriate to do so, to award a contract for only 1 lot.

Contract value:

Tenderers are asked to note that, the value of the total contract as expressed in Section II.1.5) above, is an estimate only. The Central Government grant funding allocation has historically been topped up by the partner Councils. Tenderers should be aware that if the estimated Government allocation reduces over the life of the contract, Council top-ups will remain the same. Therefore, tenderers will need to demonstrate robust business resilience plans.

VI.4) Procedures for review

VI.4.1) Review body

Royal Courts of Justice

London

WC2A 2LL

UK

VI.5) Date of dispatch of this notice

01/10/2018

Coding

Commodity categories

ID Title Parent category
85312300 Guidance and counselling services Social work services without accommodation
85000000 Health and social work services Other Services
85320000 Social services Social work and related services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
angela.pavey@dorsetcc.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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