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Contract Award Notice

Outsourcet it-servicedesk

  • First published: 19 October 2018
  • Last modified: 19 October 2018
  • Version: N/A
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Det Europæiske Lægemiddelagentur
Authority ID:
AA72635
Publication date:
19 October 2018
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Outsourcet it-servicedesk.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Det Europæiske Lægemiddelagentur

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Europäische Arzneimittel-Agentur

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

European Medicines Agency

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Agencia Europea de Medicamentos

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Euroopan lääkevirasto

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Agence européenne des médicaments

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Ευρωπαϊκός Οργανισμός Φαρμάκων

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Agenzia europea per i medicinali

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Europees Geneesmiddelenbureau

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Agência Europeia de Medicamentos

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Europeiska läkemedelsmyndigheten

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Evropská agentura pro léčivé přípravky

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Euroopa Ravimiamet

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Európai Gyógyszerügynökség

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Europos vaistų agentūra

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Eiropas Zāļu aģentūra

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

L-Aġenzija Ewropea għall-Mediċini

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Europejska Agencja Leków

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Európska agentúra pre lieky

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Evropska agencija za zdravila

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

An Ghníomhaireacht Leigheasra Eorpach

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Европейска агенция по лекарствата

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Agenția Europeană pentru Medicamente

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.1) Name and addresses

Europska agencija za lijekove

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

E-mail: CSO-tenders@ema.europa.eu

NUTS: UKI4

Internet address(es)

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.4) Type of the contracting authority

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

European institution/agency or international organisation

I.5) Main activity

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Outsourcet it-servicedesk

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Agenturet har til hensigt at indgå en aftale med 2 økonomiske aktører i prioriteret rækkefølge med henblik på levering af en outsourcet it-servicedesktjeneste, der omfatter audiovisuel støtte til EMA og agenturets interessenter.

Tjenesteydelserne skal leveres på agenturets nye adresse i Amsterdam, hvorimod videnoverførslen vil foregå på agenturets nuværende adresse i London i løbet af 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Outsourcet it-servicedesk.

II.2.5) Award criteria

Quality criterion: Kvalitet af den leverede tjeneste / Weighting: 27

Quality criterion: Kvalitet af tjenesteforvaltning / Weighting: 26

Quality criterion: Forvaltning af menneskelige ressourcer / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Ausgelagerter IT-Service-Desk

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Die Agentur beabsichtigt, einen Vertrag mit 2 Wirtschaftsteilnehmern in der Prioritätenreihenfolge zu schließen, um einen ausgelagerten IT-Service-Desk einschließlich audiovisueller Unterstützung für die EMA und ihre Interessenvertreter bereitzustellen.

Die Dienstleistungen werden am neuen Standort der Agentur in Amsterdam erbracht, der Wissenstransfer wird jedoch im Laufe des Jahres 2018 am derzeitigen Standort der Agentur in London stattfinden.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Ausgelagerter IT-Service-Desk.

II.2.5) Award criteria

Quality criterion: Qualität der vorgeschlagenen Dienstleistung / Weighting: 27

Quality criterion: Qualität der Dienstleistungsverwaltung / Weighting: 26

Quality criterion: Management der Humanressourcen / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Outsourced IT Service Desk

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The agency aims to contract with 2 economic operators in priority order to provide an outsourced IT service desk service including audio-visual support for the EMA and its stakeholders.

Services are to be provided at the agency’s new location in Amsterdam; however knowledge transfer will take place at the agency’s current location in London during the course of 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Outsourced IT service desk.

II.2.5) Award criteria

Quality criterion: Quality of the service proposed / Weighting: 27

Quality criterion: Quality of service management / Weighting: 26

Quality criterion: Management of human capital / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Centro de asistencia informática externalizado

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

El objetivo de la agencia es contratar a 2 operadores económicos en orden de prioridad para proporcionar un centro de asistencia informática externalizado, incluido el apoyo audiovisual a la EMA y a sus partes interesadas.

Los servicios se prestarán en la nueva sede de la agencia en Ámsterdam; no obstante, la transferencia de conocimientos tendrá lugar en las instalaciones actuales de la agencia en Londres durante 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Centro de asistencia informática externalizado.

II.2.5) Award criteria

Quality criterion: Calidad del servicio propuesto / Weighting: 27

Quality criterion: Gestión de calidad del servicio / Weighting: 26

Quality criterion: Gestión del capital humano / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Ulkoistettu tietotekninen tukipalvelu

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Viraston tarkoituksena on tehdä sopimus 2 talouden toimijan kanssa (tärkeysjärjestyksessä) ulkoistetusta tietoteknisestä tukipalvelusta, johon sisältyy audiovisuaalinen tuki Euroopan lääkevirastoa ja sen sidosryhmiä varten.

Palvelut on toimitettava viraston uudessa toimipaikassa Amsterdamissa. Vuoden 2018 aikana tiedonsiirto tapahtuu kuitenkin viraston nykyisessä toimipaikassa Lontoossa.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Ulkoistettu tietotekninen tukipalvelu.

II.2.5) Award criteria

Quality criterion: ehdotetun palvelun laatu / Weighting: 27

Quality criterion: palvelunhallinnan laatu / Weighting: 26

Quality criterion: henkilöpääoman johtaminen / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Centre d'assistance informatique en sous-traitance

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

L'agence souhaite conclure un contrat avec 2 opérateurs économiques en ordre de priorité en vue de l'externalisation des services de centre d'assistance informatique, y compris le soutien audiovisuel en faveur de l'EMA (Agence européenne des médicaments) et de ses parties prenantes.

Les services doivent être fournis à la nouvelle adresse de l'agence à Amsterdam, mais le transfert des connaissances aura lieu à l'emplacement actuel de l'agence à Londres au cours de l'année 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Centre d'assistance informatique en sous-traitance.

II.2.5) Award criteria

Quality criterion: Qualité du service proposé / Weighting: 27

Quality criterion: Qualité de la gestion du service / Weighting: 26

Quality criterion: Gestion du capital humain / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Εξωτερικό γραφείο υπηρεσιών εξυπηρέτησης πληροφορικής

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Ο οργανισμός σκοπεύει να συνάψει συμβάσεις με 2 οικονομικούς φορείς, κατά προτεραιότητα, προκειμένου να παρέχει ένα γραφείο υπηρεσιών πληροφορικής, συμπεριλαμβανομένης της οπτικοακουστικής υποστήριξης για τον Ευρωπαϊκό Οργανισμό Φαρμάκων (EMA) και τους εμπλεκόμενους φορείς του.

Οι υπηρεσίες θα παρασχεθούν στη νέα έδρα του οργανισμού στο Άμστερνταμ, ωστόσο η μεταφορά γνώσεων θα πραγματοποιηθεί στην σημερινή θέση του οργανισμού στο Λονδίνο κατά τη διάρκεια του 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Εξωτερικό γραφείο υπηρεσιών εξυπηρέτησης πληροφορικής.

II.2.5) Award criteria

Quality criterion: Ποιότητα της προτεινόμενης υπηρεσίας / Weighting: 27

Quality criterion: Διαχείριση ποιότητας υπηρεσιών / Weighting: 26

Quality criterion: Διαχείριση του ανθρώπινου κεφαλαίου / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Sportello di assistenza IT esternalizzata

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

L'agenzia intende stipulare un contratto con 2 operatori economici in ordine di priorità per fornire un servizio di sportello di assistenza IT esternalizzato che includa il supporto audio-visivo per l'EMA e i soggetti interessati.

I servizi dovranno essere forniti presso la nuova sede dell'agenzia ad Amsterdam; tuttavia il trasferimento delle conoscenze avverrà presso la sede attuale dell'agenzia a Londra nel corso del 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Sportello di assistenza IT esternalizzata.

II.2.5) Award criteria

Quality criterion: Qualità del servizio proposto / Weighting: 27

Quality criterion: Qualità della gestione del servizio / Weighting: 26

Quality criterion: Gestione del capitale umano / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Uitbestede IT-servicedesk

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Het Bureau wil 2 ondernemers in de arm nemen (volgens de rangschikking) om de dienst van een uitbestede IT-servicedesk, met inbegrip van audiovisuele ondersteuning, te verlenen aan het EMA en zijn belanghebbenden.

De diensten moeten worden verleend op de nieuwe locatie van het Bureau in Amsterdam; de kennisoverdracht zal echter in de loop van 2018 plaatsvinden op de huidige locatie van het Bureau in Londen.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Uitbestede IT-servicedesk.

II.2.5) Award criteria

Quality criterion: kwaliteit van de voorgestelde dienst / Weighting: 27

Quality criterion: kwaliteit van het dienstbeheer / Weighting: 26

Quality criterion: beheer van menselijk kapitaal / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Serviço de assistência TI subcontratado

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

A agência procura contratar 2 operadores económicos por ordem prioritária para fornecer um serviço de assistência TI subcontratado incluindo apoio audiovisual para a EMA e as suas partes interessadas.

Os serviços deverão ser prestados na nova localização da agência em Amesterdão, no entanto, a transferência de conhecimento ocorrerá na localização atual da agência em Londres no decurso de 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Serviço de assistência TI subcontratado.

II.2.5) Award criteria

Quality criterion: Qualidade do serviço proposto / Weighting: 27

Quality criterion: Qualidade da gestão do serviço / Weighting: 26

Quality criterion: Gestão do capital humano / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

IT-servicedesk utlagd på entreprenad

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Byrån avser att sluta avtal med 2 ekonomiska aktörer i prioritetsordning för att tillhandahålla en tjänst avseende en IT-servicedesk som är utlagd på entreprenad, inklusive audiovisuellt stöd för EMA och dess intressenter.

Tjänsterna ska tillhandahållas vid byråns nya plats i Amsterdam, men kunskapsöverföringen kommer att äga rum vid byråns nuvarande plats i London under 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

IT-servicedesk utlagd på entreprenad.

II.2.5) Award criteria

Quality criterion: Kvalitet på den föreslagna tjänsten / Weighting: 27

Quality criterion: Kvaliteten på service management / Weighting: 26

Quality criterion: Förvaltning av humankapital / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Externí služba IT servisní podpory

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Cílem agentury je uzavřít smlouvu se 2 hospodářskými subjekty v prioritním pořádku o poskytnutí externí služby IT servisní podpory včetně audiovizuální podpory pro Evropskou agenturu pro léčivé přípravky (EMA) a její zúčastněné strany.

Služby budou poskytovány v novém sídle agentury v Amsterdamu, nicméně přenos znalostí se uskuteční v současném sídle agentury v Londýně v průběhu roku 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Externí služba IT servisní podpory.

II.2.5) Award criteria

Quality criterion: Kvalita navrhované služby / Weighting: 27

Quality criterion: Kvalita řízení služeb / Weighting: 26

Quality criterion: Správa lidského kapitálu / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

IT-toekeskusteenuse sisseost

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Euroopa Ravimiamet (EMA) seab eesmärgiks sõlmida leping 2 eelistuste järjekorras ettevõtjaga sisseostetud infotehnoloogia (IT) toekeskusteenuse osutamiseks, sh audiovisuaalne tugi EMA-le ja selle sidusrühmadele.

Teenuseid tuleb osutada ameti uues asukohas Amsterdamis, teadmussiire toimub siiski ameti praeguses asukohas Londonis 2018. aasta jooksul.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

IT-toekeskusteenuse sisseost.

II.2.5) Award criteria

Quality criterion: pakutava teenuse kvaliteet / Weighting: 27

Quality criterion: teenuse haldamise kvaliteet / Weighting: 26

Quality criterion: inimkapitali juhtimine / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Kiszervezett IT-ügyfélszolgálat

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Az ügynökség célja, hogy szerződést kössön – fontossági sorrendben – 2 gazdasági szereplővel kiszervezett IT-ügyfélszolgálat biztosítására, beleértve az EMA és az érdekelt felek számára nyújtandó audiovizuális támogatást is.

A szolgáltatásokat az ügynökség új amszterdami helyszínén kell biztosítani; a tudásátadásra azonban az ügynökség jelenlegi helyszínén, Londonban kerül sor 2018 folyamán.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Kiszervezett IT-ügyfélszolgálat.

II.2.5) Award criteria

Quality criterion: A javasolt szolgáltatás minősége / Weighting: 27

Quality criterion: A szolgáltatáskezelés minősége / Weighting: 26

Quality criterion: Emberierőforrás-gazdálkodás / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Išorinė IT pagalbos tarnyba

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Agentūra siekia sudaryti sutartis su 2 ekonominės veiklos vykdytojais, kurie teiks išorinės IT pagalbos tarnybos paslaugą, įskaitant audiovizualinę pagalbą EMA ir jos suinteresuotosioms šalims.

Paslaugos bus teikiamos naujoje agentūros būstinėje Amsterdame, tačiau žinių perdavimas 2018 m. vyks dabartinėje agentūros būstinėje Londone.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Išorinė IT pagalbos tarnyba.

II.2.5) Award criteria

Quality criterion: Pasiūlytos paslaugos kokybė / Weighting: 27

Quality criterion: Paslaugos kokybės valdymas / Weighting: 26

Quality criterion: Žmogiškojo kapitalo valdymas / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

IT ārpakalpojumu atbalsta dienests

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Aģentūra vēlas noslēgt līgumu ar 2 uzņēmējiem (prioritārā secībā), kuri sniegs IT ārpakalpojumu atbalsta dienesta pakalpojumus, kas ietver arī audiovizuālo atbalstu EMA un tās ieinteresētajām personām.

Pakalpojumi jānodrošina aģentūras jaunajā atrašanās vietā Amsterdamā, taču zināšanu pārnese 2018. gadā notiks aģentūras pašreizējā atrašanās vietā Londonā.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

IT ārpakalpojumu atbalsta dienests

II.2.5) Award criteria

Quality criterion: Piedāvāto pakalpojumu kvalitāte / Weighting: 27

Quality criterion: Pakalpojumu pārvaldības kvalitāte / Weighting: 26

Quality criterion: Cilvēkresursu vadība / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Post Fejn Jingħata is-Servizz tat-TI Mogħti lil Terzi

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

L-aġenzija għandha l-għan li tikkuntratta ma' 2 operaturi ekonomiċi f'ordni ta' prijorità biex jipprovdu s-servizz ta' post fejn jingħata is-servizz tat-TI mogħti lil terzi inkluż l-appoġġ awdjoviżiv lill-EMA u lill-partijiet interessati tagħha.

Is-servizzi għandhom jingħataw fil-post il-ġdid tal-aġenzija f'Amsterdam; madankollu t-trasferiment tal-għarfien se jseħħ fil-post kurrenti tal-aġenzija f'Londra matul il-kors tal-2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Post fejn jingħata is-servizz tat-TI mogħti lil terzi.

II.2.5) Award criteria

Quality criterion: Il-kwalità tas-servizz propost / Weighting: 27

Quality criterion: Il-kwalità tal-immaniġġjar tas-servizz / Weighting: 26

Quality criterion: L-immaniġġjar ta' kapital uman / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Zewnętrzny punkt wsparcia informatycznego

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Agencja planuje zawrzeć umowę z dwoma podmiotami gospodarczymi w porządku pierwszeństwa, które będą świadczyły usługi zewnętrznego wsparcia informatycznego, w tym wsparcia audiowizualnego dla EMA i jej partnerów.

Usługi będą świadczone w nowej lokalizacji agencji w Amsterdamie, jednak przekazanie wiedzy nastąpi w obecnej siedzibie agencji w Londynie do końca 2018 roku.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Zewnętrzny punkt wsparcia informatycznego.

II.2.5) Award criteria

Quality criterion: Jakości proponowanych usług / Weighting: 27

Quality criterion: Jakości zarządzania usługami / Weighting: 26

Quality criterion: Zarządzanie kapitałem ludzkim / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Externe zabezpečená používateľská podpora IT

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Cieľom agentúry je uzavrieť zmluvu s 2 hospodárskymi subjektmi podľa priority, aby zabezpečila poskytovanie externe zabezpečenej služby používateľskej podpory IT vrátane audiovizuálnej podpory pre Európsku agentúru pre lieky (EMA) a jej zainteresované strany.

Služby sa budú poskytovať v novom sídle agentúry v Amsterdame, ale prenos znalostí sa uskutoční v aktuálnom sídle agentúry v Londýne v priebehu roka 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Externe zabezpečená používateľská podpora IT.

II.2.5) Award criteria

Quality criterion: Kvalita navrhovaných služieb / Weighting: 27

Quality criterion: Kvalita riadenia služieb / Weighting: 26

Quality criterion: Riadenie ľudského kapitálu / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Zunanja služba za pomoč uporabnikom IT

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Agencija namerava po prednostnem vrstnem redu skleniti pogodbo z 2 gospodarskima subjektoma, ki bosta agenciji EMA in njenim deležnikom zagotavljala storitve zunanje službe za pomoč uporabnikom IT, vključno z avdio-vizualno podporo.

Storitve se bodo zagotavljale na novi lokaciji agencije v Amsterdamu, prenos znanja pa bo v letu 2018 potekal v sedanjih prostorih agencije v Londonu.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Zunanja služba za pomoč uporabnikom IT.

II.2.5) Award criteria

Quality criterion: Kakovost predlagane storitve / Weighting: 27

Quality criterion: Kakovost upravljanja storitev / Weighting: 26

Quality criterion: Upravljanje človeških virov / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Deasc Seirbhísí TF sheachfhoinsithe

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Is í aidhm na gníomhaireachta conradh a dhéanamh le beirt oibreoirí eacnamaíocha in ord tosaíochta chun seirbhís deisce seirbhísí TF sheachfhoinsithe a sholáthar lena n-áirítear tacaíocht chlosamhairc don EMA agus dá geallsealbhóirí.

Is ag láthair nua na gníomhaireachta in Amstardam a sholáthrófar na seirbhísí, ach is amhlaidh a tharlóidh an t-aistriú faisnéise ag láthair reatha na gníomhaireachta i Londain i gcaitheamh na bliana 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Deasc Seirbhísí TF sheachfhoinsithe.

II.2.5) Award criteria

Quality criterion: Cáilíocht na seirbhíse atá molta / Weighting: 27

Quality criterion: Cáilíocht na bainistíochta seirbhíse / Weighting: 26

Quality criterion: Bainistiú caipitil dhaonna / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Звено за ИТ обслужване от външен доставчик

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Агенцията цели да сключи договор с 2-ма икономически оператори в приоритетен ред за предоставяне на услуга по звено за ИТ обслужване от външен доставчик, включително аудио-визуална поддръжка на ЕМА и нейните заинтересовани лица.

Услугите ще се предоставят на новото местоположение на агенцията в Амстердам, но прехвърлянето на знания ще става на текущото местоположение на агенцията в Лондон през 2018 г.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Звено за ИТ обслужване от външен доставчик.

II.2.5) Award criteria

Quality criterion: Качество на предложените услуги / Weighting: 27

Quality criterion: Качество на управление на услугите / Weighting: 26

Quality criterion: Управление на човешкия капитал / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Servicii de asistență în domeniul informatic prestate de furnizori externi

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Agenția își propune să încheie un contract cu 2 operatori economici, în ordine prioritară, pentru a furniza servicii externalizate de asistență în domeniul informatic, inclusiv suport audio-vizual pentru EMA și părțile sale interesate.

Serviciile vor fi furnizate la noua locație a agenției din Amsterdam, cu toate acestea transferul de cunoștințe va avea loc la locația actuală a agenției din Londra în cursul anului 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Servicii de asistență în domeniul informatic prestate de furnizori externi.

II.2.5) Award criteria

Quality criterion: Calitatea serviciului propus / Weighting: 27

Quality criterion: Calitatea gestionării serviciilor / Weighting: 26

Quality criterion: Gestionarea capitalului uman / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Vanjske usluge IT korisničke podrške

Reference number: EMA/2017/30/SV

II.1.2) Main CPV code

72250000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Agencija ima za cilj ugovoriti s 2 gospodarska subjekta u prvom redu pružanje vanjske usluge IT korisničke podrške, uključujući audiovizualnu podršku EMA-i (European Medicines Agency) i njezinim dionicima.

Usluge se trebaju pružati na novoj lokaciji agencije u Amsterdamu, no prijenos znanja će se odvijati na trenutnoj lokaciji agencije u Londonu tijekom 2018.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 6 200 000.00  EUR

II.2) Description

II.2.2) Additional CPV code(s)

72253100

72253000

72610000

72611000

72261000

II.2.3) Place of performance

NUTS code:

NL329

II.2.4) Description of the procurement

Vanjske usluge IT korisničke podrške.

II.2.5) Award criteria

Quality criterion: Kvaliteta predložene usluge / Weighting: 27

Quality criterion: Kvaliteta upravljanja uslugama / Weighting: 26

Quality criterion: Upravljanje ljudskim kapitalom / Weighting: 12

Price / Weighting:  35

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 038-081974

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Outsourcet it-servicedesk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Ikke kendt.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Outsourcet it-servicedesk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Ausgelagerter IT-Service-Desk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Nicht bekannt.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Ausgelagerter IT-Service-Desk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Outsourced IT Service Desk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Not known.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Outsourced IT Service Desk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Centro de asistencia informática externalizado

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Se desconoce.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Centro de asistencia informática externalizado

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Ulkoistettu tietotekninen tukipalvelu

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

ei tiedossa.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Ulkoistettu tietotekninen tukipalvelu

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Centre d'assistance informatique en sous-traitance

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Réponse inconnue.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Centre d'assistance informatique en sous-traitance

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Εξωτερικό γραφείο υπηρεσιών εξυπηρέτησης πληροφορικής

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions, SA

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Δεν είναι γνωστό.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Εξωτερικό γραφείο υπηρεσιών εξυπηρέτησης πληροφορικής

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Sportello di assistenza IT esternalizzata

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Dato non disponibile.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Sportello di assistenza IT esternalizzata

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Uitbestede IT-servicedesk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

niet bekend.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Uitbestede IT-servicedesk

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Serviço de assistência TI subcontratado

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Não comunicado.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Serviço de assistência TI subcontratado

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: IT-servicedesk utlagd på entreprenad

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Ej känt.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: IT-servicedesk utlagd på entreprenad

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Externí služba IT servisní podpory

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

není známá.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Externí služba IT servisní podpory

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: IT-toekeskusteenuse sisseost

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Pole teada.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: IT-toekeskusteenuse sisseost

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Kiszervezett IT-ügyfélszolgálat

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Nem ismert.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Kiszervezett IT-ügyfélszolgálat

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Išorinė IT pagalbos tarnyba

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Nežinoma.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Išorinė IT pagalbos tarnyba

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: IT ārpakalpojumu atbalsta dienests

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

nav zināms.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: IT ārpakalpojumu atbalsta dienests

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Post Fejn Jingħata is-Servizz tat-TI Mogħti lil Terzi

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Mhux magħruf.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Post Fejn Jingħata is-Servizz tat-TI Mogħti lil Terzi

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Zewnętrzny punkt wsparcia informatycznego

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

brak informacji.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Zewnętrzny punkt wsparcia informatycznego

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Externe zabezpečená používateľská podpora IT

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Nie je známy.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Externe zabezpečená používateľská podpora IT

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Zunanja služba za pomoč uporabnikom IT

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Ni znano.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Zunanja služba za pomoč uporabnikom IT

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Deasc Seirbhísí TF sheachfhoinsithe

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Ní fios.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Deasc Seirbhísí TF sheachfhoinsithe

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Звено за ИТ обслужване от външен доставчик

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Не е известно.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Звено за ИТ обслужване от външен доставчик

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Servicii de asistență în domeniul informatic prestate de furnizori externi

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Nu se cunoaște.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Servicii de asistență în domeniul informatic prestate de furnizori externi

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section V: Award of contract

Contract No: EMA/2018/33/SV

Title: Vanjske usluge IT korisničke podrške

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

17/09/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Axianseu Digital Solutions

Lisbon

PT

NUTS: PT

The contractor is an SME: No

V.2.3) Name and address of the contractor

Intrasoft International SA

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.3) Name and address of the contractor

Infeurope

Luxembourg

LU

NUTS: LU0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Nije poznato.

Section V: Award of contract

Contract No: EMA/2018/34/SV

Title: Vanjske usluge IT korisničke podrške

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2018

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cronos International

Capellen

LU

NUTS: LU

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 6 200 000.00  EUR

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

Bemærk, at kun 1 bud kan afgives pr. tilbudsgiver.

Es wird darauf hingewiesen, dass nur 1 Angebot je Bieter eingereicht werden darf.

Please note that only 1 tender per tenderer may be submitted.

Solo se podrá presentar 1 oferta por cada licitador.

Tarjoajia pyydetään ottamaan huomioon, että ne voivat jättää ainoastaan 1 tarjouksen.

Il convient de noter qu'1 seule offre pourra être présentée par soumissionnaire.

Σημειώνεται ότι επιτρέπεται η υποβολή μόνον 1 προσφοράς ανά υποψήφιο.

Si noti che può essere presentata 1 sola offerta da parte di ciascun offerente.

Gelieve op te merken dat er slechts 1 inschrijving per inschrijver mag worden ingediend.

Importa notar que apenas 1 proposta poderá ser apresentada por proponente.

Observera att endast 1 anbud kan lämnas per anbudsgivare.

Upozorňujeme, že každý uchazeč smí podat pouze 1 přihlášku.

Palun pange tähele, et pakkuja kohta võib esitada ainult 1 pakkumise.

Pályázónként csak 1 pályázatot lehet benyújtani.

Prašome atkreipti dėmesį, kad konkurso dalyvis gali pateikti tik 1 pasiūlymą.

Lūdzam ņemt vērā, ka katrs pretendents var iesniegt tikai 1 piedāvājumu.

Jekk jogħġbok ftakar li tista' ssir biss offerta 1 minn dak li qiegħed jitfa' l-offerta.

Należy mieć na uwadze, że oferent może złożyć tylko 1 ofertę.

Upozorňujeme, že 1 uchádzač môže predložiť len 1 ponuku.

Upoštevajte, da lahko posamezni ponudnik odda samo 1 ponudbo.

Tabhair faoi deara nach féidir ach 1 tairiscint amháin a chur isteach in aghaidh an tairgeora.

Моля, обърнете внимание, че само 1 оферта може да бъде подадена от оферент.

A se avea în vedere faptul că fiecare ofertant poate depune 1 singură ofertă.

Napominjemo da se može podnijeti samo 1 ponuda po ponuditelju.

VI.4) Procedures for review

VI.4.1) Review body

Retten

Rue du Fort Niedergrünewald

Luxembourg

L-2925

LU

Telephone: +352 4303-1

E-mail: generalcourt.registry@curia.europa.eu

Fax: +352 4303-2100

Internet address(es)

URL: http://curia.europa.eu

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Der kan fremsættes bemærkninger vedrørende tildelingsproceduren til den ordregivende myndighed anført i punkt I.1).

Hvis De mener, at der har været tale om fejl og forsømmelser, kan De indgive en klage til Den Europæiske Ombudsmand i 2 år efter, De har fået kendskab til de forhold, som klagen vedrører (se http://www.ombudsman.europa.eu). En klage bevirker ikke, at fristen for indgivelse af en klage afbrydes, eller at der påbegyndes en ny periode for indgivelse af klage.

Indtil 2 måneder efter underrettelsen om tildeling kan De indgive klage til det organ, der er omhandlet i punkt VI.4.1).

Bemerkungen zum Vergabeverfahren können an den in Abschnitt I.1) angegebenen öffentlichen Auftraggeber übermittelt werden.

Bei Verdacht auf Missstände in der Verwaltungstätigkeit kann beim Europäischen Bürgerbeauftragten eine Beschwerde eingereicht werden, und zwar innerhalb von 2 Jahren ab dem Zeitpunkt der Kenntnisnahme der Tatsachen, auf denen die Beschwerde beruht (siehe http://www.ombudsman.europa.eu). Eine solche Beschwerde bewirkt weder die Unterbrechung des Zeitraums für die Einlegung von Rechtsbehelfen noch den Beginn eines neuen Zeitraums für die Einlegung von Rechtsbehelfen.

Rechtsbehelfe können innerhalb von 2 Monaten nach der Mitteilung der Vergabeentscheidung bei der unter VI.4.1) genannten Stelle eingelegt werden.

You may submit any observations concerning the award procedure to the Contracting Authority indicated under heading I.1.

If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu). Such complaint does not have as an effect either to suspend the time limit to launch an appeal or to open a new period for lodging an appeal.

Within 2 months of the notification of the award decision you may lodge an appeal to the body referred to in VI.4.1.

Puede comunicar cualquier observación relativa al procedimiento de adjudicación al órgano de contratación indicado en el apartado I.1).

Si considera que se ha realizado una mala administración, puede presentar una reclamación ante el Defensor del Pueblo Europeo en un plazo de 2 años a partir de la fecha en la que tuvo conocimiento de los hechos en que se basa la reclamación (consulte http://www.ombudsman.europa.eu). Dicha reclamación no tendrá como efecto la suspensión del plazo para presentar un recurso ni la apertura de un nuevo plazo de presentación de recursos.

En un plazo de 2 meses a partir de la fecha de notificación de la decisión de adjudicación, puede presentar un recurso ante la instancia indicada en el apartado VI.4.1).

Tarjoajat voivat toimittaa mahdolliset sopimuksentekomenettelyä koskevat huomautukset kohdassa I.1) ilmoitetulle hankintaviranomaiselle.

Epäiltäessä hallinnollista epäkohtaa asiasta voidaan tehdä kantelu Euroopan oikeusasiamiehelle 2 vuoden kuluessa siitä päivämäärästä, jona kantelun perusteena olevat seikat havaittiin (katso http://www.ombudsman.europa.eu). Kantelu ei vaikuta muutoksenhaun määräaikaan, eikä sen vuoksi muutoksenhaulle määrätä uutta määräaikaa.

Muutoksenhakupyynnöt on jätettävä kohdassa VI.4.1) mainitulle elimelle 2 kuukauden kuluessa sopimuksentekoa koskevan päätöksen ilmoittamisesta.

Toute observation concernant la procédure d'attribution peut être adressée au pouvoir adjudicateur indiqué au point I.1).

Si le soumissionnaire estime que la gestion a été défaillante, il peut déposer une plainte auprès du Médiateur européen dans un délai de 2 ans à compter de la date à laquelle il a eu connaissance des faits sur lesquels porte la plainte (voir http://www.ombudsman.europa.eu). L'introduction d'une telle plainte n'a pour effet ni la suspension du délai de recours, ni l'ouverture d'un nouveau délai pour le dépôt d’un recours.

Les recours peuvent être déposés auprès de l'organe visé au point VI.4.1) dans les 2 mois à compter de la notification de la décision d'attribution.

Οι υποψήφιοι μπορούν να υποβάλουν τυχόν παρατηρήσεις σχετικά με τη διαδικασία ανάθεσης στην αναθέτουσα αρχή που αναφέρεται στο σημείο I.1).

Εάν πιστεύετε πως υπήρξε ζήτημα κακής διοίκησης, μπορείτε να υποβάλετε καταγγελία στον Ευρωπαίο Διαμεσολαβητή εντός 2 ετών από την ημερομηνία κατά την οποία λάβατε γνώση των γεγονότων στα οποία βασίζεται η καταγγελία (βλέπε http://www.ombudsman.europa.eu). Η εν λόγω καταγγελία δεν έχει ως αποτέλεσμα ούτε την αναστολή της προθεσμίας για την υποβολή προσφυγών ούτε την έναρξη νέας περιόδου για την υποβολή προσφυγών.

Εντός 2 μηνών από την κοινοποίηση της απόφασης ανάθεσης μπορείτε να υποβάλετε προσφυγή στον φορέα που αναφέρεται στο σημείο VI.4.1).

Si possono presentare osservazioni relative alla procedura di aggiudicazione all'ente appaltante indicato al punto I.1).

Se, a parere del ricorrente, vi è stata cattiva amministrazione, esso può presentare una denuncia al Mediatore europeo entro 2 anni dalla data in cui è venuto a conoscenza dei fatti a cui si riferisce la denuncia (cfr. http://www.ombudsman.europa.eu). Tale ricorso non produrrà né l'effetto di sospendere il periodo di tempo per la presentazione di ricorsi né di aprirne uno nuovo.

La presentazione del ricorso all'organismo di cui al punto VI.4.1) potrà essere eseguita entro 2 mesi dalla notifica della decisione di aggiudicazione.

eventuele opmerkingen in verband met de gunningsprocedure mogen worden verstuurd naar de aanbestedende dienst vermeld in I.1).

Indien u van mening bent dat er sprake is van onbehoorlijk bestuur, dan mag u binnen 2 jaar na de datum waarop u de desbetreffende feiten, waarop deze klacht is gebaseerd, te weten bent gekomen, een klacht indienen bij de Europese Ombudsman (ga naar http://www.ombudsman.europa.eu). Dergelijke klacht leidt niet tot een opschorting van de termijn voor het instellen van een beroep, noch tot de opening van een nieuwe termijn voor het instellen van een beroep.

Binnen 2 maanden na de kennisgeving van het gunningsbesluit kan een beroep worden ingesteld bij de instantie vermeld in VI.4.1.

Pode apresentar quaisquer observações relativas ao procedimento de adjudicação à entidade adjudicante indicada no ponto I.1).

Caso acredite na existência de má administração, pode apresentar uma queixa ao Provedor de Justiça Europeu num prazo de 2 anos a contar da data em que tomou conhecimento dos factos em que se baseia a queixa (consultar http://www.ombudsman.europa.eu). A queixa em questão não tem como efeito a suspensão do prazo para interpor um recurso nem a abertura de um novo período de interposição de recursos.

Num prazo de 2 meses a contar da notificação da decisão de adjudicação, pode apresentar um recurso ao organismo indicado no ponto VI.4.1).

Observationer om tilldelningsförfarandet kan lämnas till den upphandlande myndighet som anges i rubrik I.1).

Vid misstanke om administrativa missförhållanden kan ett klagomål anföras till Europeiska ombudsmannen inom 2 år från det datum då de fakta som klagomålet bygger på blev kända (se http://www.ombudsman.europa.eu). Sådana klagomål leder varken till att tidsfristen för begäran om överklagande skjuts upp eller till att en ny period för begäran om att anföra ett överklagande inleds.

Du får anföra ett överklagande till det organ som nämns i punkt VI.4.1) inom 2 månader efter meddelandet om tilldelningsbeslutet.

Veškeré připomínky týkající se zadávacího řízení můžete předložit veřejnému zadavateli uvedenému v bodě I.1).

Pokud si myslíte, že došlo k nesprávnému administrativnímu postupu, můžete podat stížnost evropskému veřejnému ochránci práv ve lhůtě 2 let od data, kdy jste se dozvěděli o skutečnostech, na nichž se stížnost zakládá (viz http://www.ombudsman.europa.eu). Taková stížnost nebude mít za následek ani pozastavení lhůty, ani započetí nové lhůty pro podání odvolání.

Ve lhůtě 2 měsíců od oznámení rozhodnutí o zadání zakázky můžete podat odvolání k instituci uvedené v bodě VI.4.1).

Lepingu sõlmimise menetluse kohta võib esitada tähelepanekuid punktis I.1 nimetatud hankijale.

Juhul kui kogetakse haldusomavoli, võib Euroopa Ombudsmanile esitada kaebuse 2 aasta jooksul päevast, mil saadakse teada faktid, millel kaebus põhineb (vt http://www.ombudsman.europa.eu). Selline kaebus ei too kaasa apellatsioonide esitamise tähtaja peatamist ega uue tähtaja määramist.

Punktis VI.4.1) nimetatud organile võib kaebusi esitada 2 kuu jooksul lepingu sõlmimise otsusest teavitamisest.

Az odaítélési eljárással kapcsolatos észrevételeit az I.1) pontban feltüntetett ajánlatkérőnek nyújthatja be.

Amennyiben az ajánlattevő úgy véli, hogy hivatali visszásságra került sor, panaszt tehet az európai ombudsmannál attól a naptól számított 2 éven belül, hogy a panaszra okot adó tényről tudomást szerzett (lásd a http://www.ombudsman.europa.eu oldalon). A benyújtott panasz nem eredményezi sem a fellebbezési időszak meghosszabbítását, sem új időszak megnyitását.

Az odaítélési határozatra vonatkozó értesítést követő 2 hónapon belül jogorvoslati kérelmet nyújthat be a VI.4.1). pontban feltüntetett szervnek.

Galite pateikti bet kokias pastabas dėl sutarties skyrimo procedūros I.1) dalyje nurodytai perkančiajai organizacijai.

Jeigu manote, kad buvo blogai administruojama, galite pateikti skundą Europos ombudsmenui per 2 metus nuo dienos, kai tapo žinomi faktai, kuriais grindžiamas skundas (žr. http://www.ombudsman.europa.eu). Dėl tokio skundo nebus sustabdytas apeliacijų teikimo laikotarpis ar pradėtas naujas apeliacijų teikimo laikotarpis.

Per 2 mėnesius nuo sprendimo paskirti sutartį galima pateikti apeliaciją VI.4.1) dalyje nurodytai institucijai.

piezīmes par piešķiršanas procedūru var iesniegt I.1) iedaļā minētajai līgumslēdzējai iestādei.

Ja uzskatāt, ka pieļauta administratīva kļūme, varat iesniegt sūdzību Eiropas Ombudam 2 gadu laikā no dienas, kad esat uzzinājis par faktiem, uz kuriem balstīta sūdzība (sk. http://www.ombudsman.europa.eu). Šādas sūdzības iesniegšana nevar ne atlikt pārsūdzību iesniegšanas termiņu, ne arī noteikt jaunu periodu pārsūdzību iesniegšanai.

Pārsūdzību var iesniegt VI.4.1) iedaļā minētajai struktūrai 2 mēnešu laikā no paziņojuma par līguma piešķiršanu paziņošanas.

Tista' tissottometti kwalunkwe osservazzjonijiet li jikkonċernaw il-proċedura tal-għoti lill-Awtorità li qiegħda toħroġ il-kuntratt indikata taħt it-Titlu l.1).

Jekk temmen li kien hemm amministrazzjoni ħażina, tista' tressaq ilment lill-Ombudsman Ewropew fi żmien sentejn (2) mid-data li fiha sirt taf dwar il-fatti li fuqhom huwa bbażat l-ilment (ara http://www.ombudsman.europa.eu). Ilment bħal dan mhux se jwassal biex jew ikun sospiż il-limitu taż-żmien għat-tressiq ta' appell jew biex jinfetaħ perijodu ġdid għat-tressiq ta' appell.

Fi żmien xahrejn (2) mill-avviż dwar id-deċiżjoni tal-għoti, inti tista' tressaq appell quddiem l-entità msemmija fil-punt VI.4.1).

uwagi dotyczące procedury udzielania zamówienia można przesyłać do instytucji zamawiającej wskazanej w pkt I.1).

W przypadku stwierdzenia niewłaściwego administrowania istnieje możliwość złożenia skargi do Europejskiego Rzecznika Praw Obywatelskich w ciągu 2 lat od powzięcia wiadomości o faktach będących podstawą skargi (zob. http://www.ombudsman.europa.eu). Taka skarga nie skutkuje zawieszeniem ani rozpoczęciem na nowo biegu terminu składania odwołań.

Odwołanie do organu, o którym mowa w pkt VI.4.1), można złożyć w ciągu 2 miesięcy od zawiadomienia o decyzji o udzieleniu zamówienia.

Prípadné pripomienky týkajúce sa výberového konania môžete predložiť obstarávateľovi uvedenému v bode I.1).

Ak ste presvedčený, že došlo k nesprávnemu úradnému postupu, môžete podať sťažnosť európskemu ombudsmanovi do 2 rokov od dátumu, keď ste sa dozvedeli o skutočnosti, na ktorej sa táto sťažnosť zakladá (pozri http://www.ombudsman.europa.eu). Takáto sťažnosť nebude mať za následok prerušenie, ani začatie novej lehoty na predloženie odvolania.

Odvolanie môžete podať orgánu uvedenému v bode VI.4.1) do 2 mesiacov od oznámenia o pridelení zákazky.

Morebitne pripombe v zvezi s postopkom oddaje naročila lahko pošljete naročniku na naslov iz oddelka I.1).

Če menite, da je prišlo do nepravilnosti, lahko vložite pritožbo pri Evropskem varuhu človekovih pravic v 2 letih od datuma, ko ste bili obveščeni o dejstvih, ki predstavljajo podlago za pritožbo (glejte http://www.ombudsman.europa.eu). Takšna pritožba ne prekine roka za vložitev pritožb niti ne začne novega obdobja za vložitev pritožb.

Pritožbo lahko vložite v 2 mesecih od obvestila o sklepu o oddaji naročila pri organu iz točke VI.4.1).

Is féidir leat aon tuairimí maidir leis an nós imeachta dámhachtana a chur isteach chuig an údarás conarthach atá léirithe faoi Cheannteideal I.1).

Má chreideann tú go raibh míriarachán i gceist, féadfaidh tú gearán a chur chuig an Ombudsman Eorpach laistigh de 2 bhliain ón dáta a d'éirigh tú feasach ar na fíricí a bhfuil an gearán bunaithe orthu (féach http://www.ombudsman.europa.eu). Ní dhéanfar an teorainn ama chun achomharc a sheoladh a chur ar fionraí ná tréimhse nua a oscailt le haghaidh achomharc a dhéanamh mar gheall ar ghearán den sórt sin.

Laistigh de 2 mhí óna gcuirtear cinneadh na dámhachtana in iúl is féidir leat achomharc a thaisceadh leis an gcomhlacht dá dtagraítear in VI.4.1).

Можете да подадете всякакви коментари относно процедурата по възлагане до възлагащия орган, посочен в точка I.1).

Ако считате, че е имало лошо управление, Вие можете да подадете жалба до Европейския омбудсман в рамките на 2 години от датата, на която сте узнали за фактите, на които се основава жалбата (вж. http://www.ombudsman.europa.eu). Такава жалба няма нито да спре срока по внасяне на жалби, нито ще доведе до откриване на нов срок за подаване на жалби.

В рамките на 2 месеца от уведомяването за решението за възлагане, Вие можете да подадете жалба до органа, посочен в точка VI.4.1).

Eventualele observații privind procedura de atribuire se pot depune la autoritatea contractantă indicată la punctul I.1).

În cazul unei presupuse administrări necorespunzătoare, se poate depune o plângere la Ombudsmanul European în termen de 2 ani de la data la care s-a luat cunoștință de faptele pe care se bazează plângerea (a se vedea http://www.ombudsman.europa.eu). O astfel de plângere nu are drept efect suspendarea termenului-limită sau deschiderea unui nou termen pentru introducerea căilor de atac.

În termen de 2 luni de la notificarea deciziei de atribuire se poate depune o plângere la organismul menționat la punctul VI.4.1).

Primjedbe u vezi s postupkom sklapanja ugovora možete dostaviti javnom naručitelju iz naslova I.1).

Ako smatrate da je došlo do nepravilnosti, pritužbu možete podnijeti Europskom ombudsmanu u roku od 2 godine od datuma kad ste doznali za okolnosti koje su uzrok pritužbi (vidi http://www.ombudsman.europa.eu). Takvom se pritužbom ne obustavlja vremenski rok za ulaganje žalbe i ne otvara se novo razdoblje za podnošenje žalbe.

Žalbu možete uložiti tijelu iz točke VI.4.1). unutar 2 mjeseca od obavijesti o sklapanju ugovora.

VI.4.4) Service from which information about the review procedure may be obtained

Det Europæiske Lægemiddelagentur

30 Churchill Place, Canary Wharf

London

E14 5EU

UK

Telephone: +44 2036606000

E-mail: info@ema.europa.eu

Fax: +44 2036605555

Internet address(es)

URL: http://www.ema.europa.eu/ema/

VI.5) Date of dispatch of this notice

12/10/2018

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72250000 System and support services Software programming and consultancy services
72611000 Technical computer support services Computer support services

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