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Contract Notice

Digital Transformation and CRM Maintenance/Development

  • First published: 30 October 2018
  • Last modified: 30 October 2018
  • Version: N/A
  • This file may not be fully accessible.

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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
Published by:
GM Business Support Ltd
Authority ID:
AA25642
Publication date:
30 October 2018
Deadline date:
29 November 2018
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.

GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system 'BASIL', as well as future planning of the GC Business Growth Hub’s digital transformation strategy.

BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application.

The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.

The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified.

Full notice text

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


GM Business Support Ltd

Lee House, 90 Great Bridgewater St

Manchester

M1 5JW

UK

Nick Batty

+44 1612374044

nick.batty@growthco.uk


http://www.businessgrowthhub.com/

http://www.businessgrowthhub.com/

https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home

https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home
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I.2)

Type of contracting Authority and Main Activity or Activities

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Private company running publicly funded projects
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Support to local businesses via public funded projects
No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Digital Transformation and CRM Maintenance/Development

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

7

II.1.2)

Main site or location of works, place of delivery or performance



UKD3

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

4

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

100 000,00500 000,00GBP

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.

GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system 'BASIL', as well as future planning of the GC Business Growth Hub’s digital transformation strategy.

BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application.

The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.

The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified.

II.1.6)

Common Procurement Vocabulary (CPV)

72000000
48000000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

Section III: Legal, Economic, Financial and Technical Information

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.

III.2.2)

Economic and financial capacity


The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.




III.2.3)

Technical capacity


The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.




III.2.4)

Reserved contracts

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Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


Yes

No

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

T18041

IV.3.2)

Previous publication(s) concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents

 26-11-2018  23:00

 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 29-11-2018  13:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

IV.3.8)

Conditions for opening tenders





Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

Yes



European Regional Development Fund (ERDF)

VI.3)

Additional Information

GC Business Growth Hub is the trading name of GM Business Support Limited (GMBS), a wholly owned subsidiary of The Growth Company Limited. GC Business Growth Hub helps ambitious business people to realise their growth potential by offering access to a range of practical services, from assessing growth options to unlocking finance or accessing experienced business mentors.

For more information about GC Business Growth Hub and GM Business Support Limited, please visit us at: http://www.businessgrowthhub.com

You are required to make your ITT submission via The Growth Company In-tend e-tendering platform. You are required to complete a basic registration as a supplier on the In-tend Supplier Platform at the following web address: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home.

Please note that all mandatory fields (highlighted in yellow on the In-Tend Portal) must be completed in order to register your organisation.

The Framework period will be for a period of 2 years commencing on the 1.2.2019 ending on the 31.1.2021 with an option to extend for 2 periods of 1 year.

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures


GM Business Support Limited


Manchester


UK




Body responsible for mediation procedures


GM Business Support Limited


Manchester


UK




VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 26-10-2018

Coding

Commodity categories

ID Title Parent category
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
48000000 Software package and information systems Computer and Related Services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
nick.batty@growthco.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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