Contract notice
Section I: Contracting
authority
I.1) Name and addresses
University of Brighton
Mithras House, Lewes Road
Brighton and Hove
BN2 4AT
UK
Contact person: Julian Wood
Telephone: +44 1273642725
E-mail: j.d.wood@brighton.ac.uk
NUTS: UKJ21
Internet address(es)
Main address: http://brighton.ac.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.sesharedservices.org.uk/esourcing
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IT Service Management System (Software as a Service)
II.1.2) Main CPV code
72253000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs. The tool is to be SaaS hosted, off premise/cloud based technology with data held in accordance with GDPR requirements.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48400000
II.2.3) Place of performance
NUTS code:
UKJ21
II.2.4) Description of the procurement
The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs. The tool is to be SaaS hosted, off premise/cloud based technology with data held in accordance with GDPR requirements.
Out of the box (OOTB) configuration is required except where specific requirements may require customisation.
The University would look to run the implementation in 2 phases to meet our objectives for this project:
Phase 1: to replace the University’s existing system within 3 months of project sign off and initiation;
Phase 2: to provide operational improvements in the following 6 months.
Whilst the tool will initially replace the existing ITSM system, it is the university's intention to extend its use to other areas of the University e.g. finance, facilities, HR. The tool must therefore have the capabilities to accommodate this.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
Following successful completion of the initial 48-month term the university at its discretion may extend the contract by a period of 36 months or parts thereof.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
04/11/2019
Local time: 16:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
VI.4.2) Body responsible for mediation procedures
University of Brighton
Mithras House Lewes Road
Brighton
BN2 4AT
UK
Telephone: +44 273600900
VI.4.4) Service from which information about the review procedure may be obtained
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
VI.5) Date of dispatch of this notice
04/10/2019