Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Suffolk Police and Crime Commissioner
N/A
Police Headquarters, Martlesham Heath
Ipswich
IP5 3QS
UK
Contact person: Andrew Taylor
Telephone: +44 19534256992885
E-mail: taylora1@norfolk.pnn.police.uk
Fax: +44 1953424255
NUTS: UKH
Internet address(es)
Main address: http://www.suffolk.police.uk
I.1) Name and addresses
Office of the Police and Crime Commissioner for Norfolk
Building 8, OCC, Jubilee House, Falconers Chase
Wymondham
NR18 0WW
UK
Contact person: Andrew Taylor
Telephone: +44 19534256992885
E-mail: taylora1@norfolk.pnn.police.uk
NUTS: UKH
Internet address(es)
Main address: http://www.suffolk.police.uk
I.2) Joint procurement
The contract involves joint procurement
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Victim Care Service for the population of Norfolk and Suffolk
Reference number: 2019-009
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Delivery of a victim of crime care service, that provides for the population of Norfolk and Suffolk in accordance with The Ministry of Justice Code of Practice.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 197 121.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85100000
85300000
85310000
85311000
85312000
85320000
85323000
II.2.3) Place of performance
NUTS code:
UKH
UK
Main site or place of performance:
Counties of Norfolk and Suffolk.
II.2.4) Description of the procurement
To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes
1) Clients (and where applicable their families) are able to cope with and recover from the impact of their experiences;
2) Improved community/practitioner awareness of the Norfolk and Suffolk Victim Care and its purpose and service offer;
3) Provides an integrated victim assessment, support and referral system which meets the individual needs of every victim it serves, including when the victim is also a witness of crime;
4) All victim assessment, support and referral services provided by Norfolk and Suffolk Victim Care are accessible to those with protected characteristics, by working directly with clients and/or where appropriate and beneficial, advocates and carers;
5) Provides a service which, as a minimum, meets the requirements defined by the Victims Code of Practice;
6) Provides a system that will ensure that each and every victim will be made fully aware of the support the system can offer them, including that they can receive a full assessment of their needs and referral to the right support identified as able to help them cope, recover and thrive;
7) Delivers a single point of contact/case management approach that ensures that services provided directly and specialised services provided by third parties are managed according to a victim management plan which provides consistent contact with the victim;
8) Has in place systems to capture and report all service performance, quality and outcomes measures;
9) Meets all service performance, quality and outcomes measures and reports against these to the OPCCS;
10) Integrates with and if necessary supports existing criminal justice agencies, services and processes including Norfolk and Suffolk Constabularies’ Victim and Witness Care Unit, the Witness Care Unit, and Court processes for victim and witness management and support;
11) Operates during optimum delivery times for victims, according to need.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Price
/ Weighting:
30.00 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 132-324304
Section V: Award of contract
Contract No: 2019-009
Title: Victim Care Service for the Population of Norfolk and Suffolk
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/10/2019
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Victim Support
1 Bridge Street
Derby
DE1 3HZ
UK
Telephone: +44 7931864119
E-mail: bidding@victimsupport.org.uk
NUTS: UKG
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 3 197 121.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
VI.4.2) Body responsible for mediation procedures
PDRS
BiP Solutions, Medius 60, Pacific Way
Glasgow
G51 1DZ
UK
Telephone: +44 8452707055
VI.4.4) Service from which information about the review procedure may be obtained
Suffolk Police and Crime Commissioner
Police HQ, Portal Ave, Martelsham Heath
Ipswich
IP5 3QS
UK
Telephone: +44 1473782773
E-mail: oppcn@suffolk.pnn.police.uk
Internet address(es)
URL: https://www.suffolk-pcc.gov.uk/
VI.5) Date of dispatch of this notice
15/10/2019