Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
NI Water and its subsidiaries
Westland House
Belfast
BT14 6TE
UK
Contact person: sourcingniwater.com
E-mail: sourcing@niwater.com
NUTS: UK
Internet address(es)
Main address: https://etendersni.gov.uk/epps
Address of the buyer profile: https://etendersni.gov.uk/epps
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
C1006 — High Volume Call Answering Solution
II.1.2) Main CPV code
32412100
II.1.3) Type of contract
Services
II.1.4) Short description
The purpose of this contract is to appoint a single contractor of a high volume call answering (HVCA) managed service intended to enable NI Water’s customers to register a failure of water supply or sewerage network related problem and to receive current, localised and regularly updated messages throughout any such incidents. It will also enable key groups to receive additional information and contact nominated NI Water personnel/roles during periods of high call activity. The service is to be available on a hosted, managed service basis, 24 hours per day, 7 days per week, and 365 (or 366) days a year.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
551 490.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
32524000
64200000
64227000
64210000
64214200
64211000
64214000
79342300
II.2.3) Place of performance
NUTS code:
UK
UKN
II.2.4) Description of the procurement
The purpose of this contract is to appoint a single contractor of a high volume call answering (HVCA) managed service intended to enable NI Water’s customers to register a failure of water supply or sewerage network related problem and to receive current, localised and regularly updated messages throughout any such incidents. It will also enable key groups to receive additional information and contact nominated NI Water personnel/roles during periods of high call activity. The service is to be available on a hosted, managed service basis, 24 hours per day, 7 days per week, and 365 (or 366) days a year.
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: 1
Title: Contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/10/2019
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Eckoh Plc
Telford House Corner Hall
Hemel Hempstead
HP3 9HN
UK
Telephone: +49 02890354813
E-mail: louisa.seymour@eckoh.com
NUTS: UK
Internet address(es)
URL: https://etendersni.gov.uk/epps
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 551 490.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
18/10/2019